Philips TSU7500-SBC RU990 Customizing Problems, Buttons are not sending the correct commands

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Troubleshooting

Customizing Problems

Buttons are not sending the correct commands

■Make sure you have defined the correct brands for your devices. (p. 20)

■Make sure you have defined the correct code set for your devices. (p. 21)

■Make sure you should calibrate your screen. (p. 35)

■Check whether the button of the device is learned properly. (p. 23)

■Check whether the macro recorded properly. (p. 38)

Macros do not work

■Make sure ProntoPro NG’s sending eye is pointed towards the device the entire time the macro is being executed.

■The sending eye is located at the top of ProntoPro NG.

■Insert delays to allow devices to start up properly.

■Check for inactive buttons in your macro.

■Check if you did not reprogram the buttons. Macros do not store commands, they store buttons. If you reprogram a button, the macro executes the new command assigned to the button.

ProntoPro NG will not learn commands

■Make sure your ProntoPro NG and the remote control are positioned correctly.

■When the sending eye of your existing remote control is not pointed towards the learning eye of the ProntoPro NG, ProntoPro NG might not receive the signals properly. Align the remote controls as correctly as possible.

■When the distance between your existing remote control and the ProntoPro NG is too short or too long, ProntoPro NG might not receive the signals properly. Try out several distances between 5 and 20 centimeters (2 and 8 inches) to learn the commands.

■Avoid programming ProntoPro NG under bright fluorescent light, in sunlight or in a dark room: it might affect the infrared signals.

■Make sure the battery pack in the ProntoPro NG is not empty.

■Press and hold the key on the other remote control for more than one second.

The configuration file is corrupted

When the configuration file is corrupted, you can use ProntoProEdit NG to download a new configuration file. Taken into account that all your customized commands, devices and macros will be lost and you will have to reprogram your ProntoPro NG. Therefore it is recommended to save the configuration by uploading it to the PC with ProntoProEdit NG.

User Guide

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Contents

TSU7500-SBC RU990 Page ProntoPro Next Generation ProntoPro Next Generation User GuideTable of Contents Table of Contents Taking a First Look ProntoPro NG Home Theater Control PanelTaking a First Look DeviceUSB port Touch Screen Docking Station What’s New for ProntoPro Next Generation? ProntoPro NG has a USB port to make downloading much easierInstalling the Battery Pack Before You StartCharging the ProntoPro NG Cool down the battery pack Tilt ProntoPro NG more than 50 degrees default setting Getting StartedTurning on ProntoPro NG Setting Time and Date Changing the Time FormatChanging the Time Changing the Date To change the dayTo change the month Tools MenuSetting the Language To change the yearYou can change the language used on your ProntoPro NG Operating ProntoPro NG Device OverviewOverview Using the Tools Customizing ProntoPro NG Defining the Brand for a DeviceSelecting the Brand and Code Set for your Device Installing the brand Selecting the brandSelecting the code set Tap ‘Code sets’ screen appearsSearching the code set Searching the Brand and Code Set for your deviceTap and point ProntoPro NG at the device Learning Commands Searching the brandLearning a Button Learning a Device ActionTap the button you want to learn Labeling Elements Tap the Device for which you want to learn a Device ActionLabeling a Button You can choose from four different character setsLabeling a Device Labeling aTap in the ‘Label Tool’ screen. The Page Overview appears Follow the instructions 6 to 8 of ‘Labeling a Button’ onAdding Devices Adding a New DeviceCopying an Existing Device Deleting Elements Deleting a ButtonDeleting a Device Delete Tool allows you to delete a button or a deviceMoving Devices Adjusting the Settings Setting the Brightness of the Backlight Setting the Timeout of the LCD ScreenSelect First Settings Page appears Setting the Volume Level Setting the Navigation for ProntoPro NGSetting the Volume Level of the Hard Buttons Setting the Volume Level of the Touch ScreenSetting the Animation Mode Calibrating the Touch ScreenAdjusting the Screen Activation Settings Adjusting the Firm Keys SettingsAdjusting the Cursor Keys Settings Adjusting the Pickup Sensor SettingsUsing the Power Features Creating and Editing MacrosCreating a Macro To add a delay to the action list To add an action to the action listTo add a beep to the action list To test the macroEditing a Macro To finish the macroMoving an action in the action list Deleting an action from the action listCreating and Editing Timers Activating TimersCreating and Editing Timers Adding a TimerDeleting a Timer Labeling a Timer Editing a Timer Setting the Start Date Setting the Start Time or Stop TimeDefining the Repeat Settings Defining the Start Action or Stop ActionRepeat toggle Operating ProntoPro NG with the Cursor Is provided below the buttonNG’s touch screen To set the cursor navigation Operating ProntoPro NG with RF An RF Extender not included is therefore requiredSelecting RF to Operate your Devices Selecting IR to Operate your Devices With ProntoProEdit NG you can Plug one end of the cable in the USB port on your computer ProntoProEdit NG Why don’t my buttons work properly? How do I reset ProntoPro NG?How do I calibrate the touch screen? Reset button Troubleshooting General ProblemsDevices do not respond to commands from ProntoPro NG ProntoPro NG shuts off automaticallyCustomizing Problems Buttons are not sending the correct commandsProntoPro NG will not learn commands Configuration file is corruptedMemory Storage Problems ProntoPro NG error messagesTimers do not work Connection to the PCCleaning ProntoPro NG Maintaining ProntoPro NGImportant Notices Upgrading ProntoPro NGList of Symbols List of Symbols List of Symbols Specifications IncludedGlossary ActionLCD USB Index LCD screen timeout, 33 Learn Tool, 23 learning Volume mute, 5 volume down, 5 volume level, 34 volume up