Fujitsu P2000 manual Troubleshooting, Fujitsu Service Assistant, Identifying the Problem

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Troubleshooting

Your Fujitsu LifeBook notebook is sturdy and subject to few problems in the field. However, you may encounter simple setup or operating problems that you can solve on the spot, or problems with peripheral devices, that you can solve by replacing the device. The information in this section helps you isolate and resolve some of these straightforward problems and identify failures that require service.

FUJITSU SERVICE ASSISTANT

Your LifeBook notebook includes a sophisticated, full- featured troubleshooting utility that can assist you in solving most problems you might encounter. The Fujitsu Service Assistant is an interactive support tool that provides automated diagnosis and solutions for your hardware and software problems. To use this tool, load the Fujitsu Service Assistant CD that was included with your system’s accessories, and follow the instructions after the Fujitsu Service Assistant CD launches.

New support information for the Fujitsu Service Assis- tant tool may be available after the purchase of your notebook. You should periodically connect to the Internet while using the Fujitsu Service Assistant tool to ensure that you are using the most current version.

IDENTIFYING THE PROBLEM

If you encounter a problem, go through the following procedure before pursuing complex troubleshooting:

1.Turn off your LifeBook notebook.

2.Make sure the AC adapter is plugged into your note- book and to an active AC power source.

3.Make sure that any card installed in the PC Card slot is seated properly. You can also remove the card from the slot, thus eliminating it as a possible cause of failure.

4.Make sure that any devices connected to the external connectors are plugged in properly. You can also disconnect such devices, thus eliminating them as possible causes of failure.

5.Turn on your notebook. Make sure it has been off at least 10 seconds before you turn it back on.

6.Go through the boot sequence.

7.If the problem has not been resolved, refer to the Troubleshooting Table, that follows, for more detailed troubleshooting information.

8.If you are still having problems after referring to the Troubleshooting Table, go to the Fujitsu PC website (www.fujitsupc.com), click on the Support button, and search the list of Frequently Asked Questions (FAQs) contained there.

T r o u b l e s h o o t i n g

P O I N T

If you keep notes about what you have tried, your support representative may be able to help you more quickly by giving additional suggestions over the phone.

9.If you have tried the solutions suggested above without success, contact your support representative:

Toll free: 1-800-8Fujitsu (1-800-838-5487)

Fax: 1-901-259-5700

E-mail: 8fujitsu@fujitsupc.com

Web site: http://www.fujitsupc.com

Before you place the call, you should have the following information ready so that the customer support represen- tative can provide you with the fastest possible solution:

■Product name

■Product configuration number

■Product serial number

■Purchase date

■Conditions under which the problem occurred

■Any error messages that have occurred

■Hardware configuration

■Type of device connected, if any

See the Configuration Label on the bottom of your notebook for configuration and serial numbers. (See figure 2-9 on page 10 for location)

SPECIFIC PROBLEMS

Using the Troubleshooting Table

When you have problems with your LifeBook notebook, try to find the symptoms under the Problem column of the troubleshooting table for the feature giving you difficulty. You will find a description of common causes for that symptom under the column Possible Cause and what, if anything, you can do to correct the condition under Possible Solutions. All possible causes or solutions may not apply to your notebook.

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Contents Declaration of Conformity CopyrightF e B o o k P 2 0 0 0 N o t e b o o k Table of Contents Using the Wireless LAN Care and Maintenance F e B o o k P 2 0 0 0 N o t e b o o k Preface F e B o o k P 2 0 0 0 N o t e b o o k Preface WarrantyAbout this Guide Fujitsu Contact InformationF e B o o k P 2 0 0 0 N o t e b o o k S e c t i o n O n e Getting to Know Your LifeBook Notebook F e B o o k P 2 0 0 0 N o t e b o o k S e c t i o n T w o Unpacking OverviewTOP and Front Components Flexible Bay LEFT-SIDE Panel ComponentsFlexible Bay Eject Lever DVD/CD-RW Drive Eject ButtonRIGHT-SIDE Panel Components Back Panel Components Battery Bay Release Button Lithium ion Battery Bay Lock ButtonLithium ion Battery Bay Main Unit and Configuration LabelPower Indicator Status Indicator PanelBattery Level Indicators AC Adapter IndicatorDVD/CD-RW Drive Access Indicator Battery Charging IndicatorPC Card Access Indicator Numeric Lock IndicatorKeyboard Using the KeyboardWindows Keys Cursor KeysFunction Keys Clicking Quick Point Pointing DeviceDOUBLE-CLICKING DraggingQuick Point Device Control Adjustment Controlling the Volume Volume ControlFlexible Bay Devices Removing and Installing Modular DevicesCold-swapping Hot-swapping Application Launch Buttons LifeBook Application PanelMail Notification LED Desktop Control PanelUsing the CD Player Using the E-MAIL Notification LEDTo configure the E-mail Notification LED Enabling/disabling Application Launcher buttonPrecautions System Requirements and PrecautionsSystem Requirements Getting Started Page Connecting the Power Adapters Power SourcesConnecting the AC Adapter Connecting the Optional Auto/Airline AdapterDisplay Panel Adjusting Display Panel BrightnessOpening the Display Panel Closing the Display PanelBoot Sequence Power onBios Setup Utility Starting Your LifeBook NotebookInstalling Click ME Booting the SystemRegistering Your Lifebook Notebook Suspend Mode Power ManagementHibernation Feature Enable or Disable the Hibernation FeatureHard Disk Timeout Display TimeoutWindows Power Management Power OFFUser-Installable Features F e B o o k P 2 0 0 0 N o t e b o o k S e c t i o n F o u r Low Battery State Lithium ion BatteryRecharging the Batteries U T I O N SShorted Batteries Replacing the BatteryCold-swapping Batteries Warm-swapping BatteriesLoading a Disk External USB Floppy Disk DriveEjecting a Disk Preparing a Disk for USEDVD/CD-RW Combo Drive Software Combo DriveLoading a DVD, CD, CD-R, or CD-RW Media Using Dolbytm Headphone Using the DVD/CD-RW Drive SoftwareRemoving Media To Watch a Movie on Battery Power Using the DVD/CD-RW Drive On Battery PowerAuto Insert Notification Function PC Cards Installing PC CardsRemoving PC Cards R N I N G SInstalling a Memory Upgrade Module Memory Upgrade ModuleChecking the Computer Recognition of NEW Memory Capacity Removing a Memory Upgrade ModuleInstalled Displayed Device Ports Microphone Jack Optical Digital AUDIO-OUT ConnectorMINI-VGA Port Using the Integrated Wireless LAN F e B o o k P 2 0 0 0 N o t e b o o k S e c t i o n F I v e Regulatory Notes and Statements FCC Regulatory InformationFederal Communications Commission statement FCC Interference StatementCharacteristics of the Device Before Using this DeviceWireless LAN Modes Using this Device How to Handle This DeviceSetting Parameters Connecting Windows 2000 SystemsWorkflow TCP/IP Settings Network SettingsNetwork Connection Windows Checking the full computer name and workgroup Setting File and Printer Sharing for Microsoft NetworksSharing Sharing Files Accessing Another ComputerPrinter Sharing Checking the ConnectionConnecting Windows XP Systems Network Connection Network SettingsSharing Checking the Connectivity Troubleshooting Table TroubleshootingType ipconfig directory\filename Problem Possible Cause Setting IP Addresses Problem Possible Cause Possible SolutionAbout IP Addresses Specifications F e B o o k P 2 0 0 0 N o t e b o o k S e c t i o n F i v e Troubleshooting F e B o o k P 2 0 0 0 N o t e b o o k S e c t i o n S i Fujitsu Service Assistant TroubleshootingIdentifying the Problem Specific ProblemsProblem Troubleshooting TableAudio Problems DVD/CD-RW Drive ProblemsPush the Suspend/Resume/Power On button Hard Drive ProblemsModem Problems Memory ProblemsUSB Device Problems Power Failures PC Card ProblemsResume button. See Power Sources on page 25 for Video Problems Shutdown and Startup ProblemsYour operation needs. See Bios Setup Utility on Miscellaneous Problems Power on Self Test Messages Modem Result Codes Emergency DVD Tray ReleaseDrive Image Special Edition Dise Care and Maintenance Page Cleaning your LifeBook notebook Care and MaintenanceCaring for your LifeBook notebook Storing your LifeBook notebookFloppy Disks and Drives BatteriesPC Cards Media CareCaring for your Media DVD/CD-RW/CD-ROM Caring for your DVD/CD-RW DrivePage Specifications Page Specifications Power FeaturesDimensions and Weight Device PortsPRE-INSTALLED Software Popular AccessoriesLearning about Your Application Software Windows 2000 Software only Windows XP Software onlyFCC Notices Regulatory InformationE R T I S S E M E N T Avis Aux Utilisateurs Du Réseau Téléphonique CanadienFor Authorized Repair Technicians Only UL NoticePage Glossary F e B o o k P 2 0 0 0 N o t e b o o k S e c t i o n N i n e Glossary Driver Lithium ion BatteryExtended Memory Floppy DiskStatus Indicator ResetOperating System PartitionStereo audio Wi-Fi Compatible Write ProtectStroke keyboard SuspendIndex Flexible bay Floppy Disk Modem Jack Modem Result Codes Volume Warm-swap Warranty Windows End user license agreement
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