Fujitsu N6400 manual Specific Problems, Using the Troubleshooting Table

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L i f e B o o k N S e r i e s U s e r ’ s G u i d e

SPECIFIC PROBLEMS

Using the Troubleshooting Table

When you have problems with your LifeBook notebook, try to find the symptoms under the Problem column of the troubleshooting table for the feature giving you difficulty.

TROUBLESHOOTING TABLE

You will find a description of common causes for that symptom under the column Possible Cause and what, if anything, you can do to correct the condition under Possible Solutions. All possible causes or solutions may not apply to your LifeBook notebook.

Problem

Page

Audio Problems . . . . . . . . . . . . . . . . . . . . . . . . . . page 52 DVD/CD-ROM Drive Problems . . . . . . . . . . . . page 52 Hard Drive Problems. . . . . . . . . . . . . . . . . . . . . . page 53 Keyboard or Mouse Problems . . . . . . . . . . . . . . page 53 Memory Problems . . . . . . . . . . . . . . . . . . . . . . . . page 54 Modem Problems. . . . . . . . . . . . . . . . . . . . . . . . . page 54 USB Device Problems . . . . . . . . . . . . . . . . . . . . . page 54 PC Card Problems . . . . . . . . . . . . . . . . . . . . . . . . page 54 Power Failures . . . . . . . . . . . . . . . . . . . . . . . . . . . page 55 Shutdown and Start-up Problems . . . . . . . . . . . page 56 Video Problems . . . . . . . . . . . . . . . . . . . . . . . . . . page 57

Problem

Possible Cause

Possible Solutions

 

 

 

 

 

 

Audio Problems

 

 

 

 

 

There is no sound coming

The volume is turned too low.

Adjust the volume control on your notebook.

from the built-in speakers.

 

 

The software volume control is

Adjust the sound volume control settings in your

 

 

set too low.

software, operating system and applications.

 

 

 

 

Headphones are plugged into

Plugging in headphones disables the built-in

 

your notebook.

speakers, remove the headphones.

 

 

 

 

BIOS audio settings are

Set the BIOS setup utility to the default values within

 

incorrect.

the Multimedia Device Configuration menu. (See

 

 

BIOS Setup Utility page 29 for more information)

 

 

 

 

Software driver is not config-

Refer to your application and operating system

 

ured correctly.

documentation for help.

 

 

 

 

Sound may be set to Mute.

Click on the Volume icon in the system tray and

 

 

verify that the Mute checkbox is not set.

 

 

 

 

Device Manager may not be set

Go to the Control Panel -> System, and click on the

 

correctly.

Hardware tab. Click the [Device Manager] button

 

 

and scroll down to verify that all devices are set

 

 

properly.

 

 

 

DVD/CD-ROM Drive Problems

 

 

 

 

Notebook fails to recognize

DVD/CD is not pushed down

Open the DVD/CD-ROM tray and re-install the

DVD/CDs.

onto center circle of the drive.

disk properly.

 

 

 

 

DVD/CD-ROM tray is not

Push on the front of the DVD/CD-ROM tray

 

latched shut.

until it latches.

 

 

 

 

Setup utility is set to some-

Revise BIOS settings for the Secondary Master

 

thing other than DVD/CD-

Controller. (See BIOS Setup Utility page 29 for more

 

ROM or Auto for the

information)

 

Secondary Master Controller.

 

 

 

 

 

Wrong drive designator was

Verify that the drive designator used by the applica-

 

used for DVD/CD in the

tion is the same as that used by the operating system.

 

application.

When the operating system is booted from a DVD/

 

 

CD, drive designations are automatically adjusted.

 

 

 

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Contents Copyright and Trademark Information Declaration of ConformityFor Authorized Repair Technicians Only Important Safety InstructionsAC adapter output polarity System DisposalTable of Contents Troubleshooting System Specifications F e B o o k N S e r i e s U s e r ’ s G u i d e Preface F e B o o k N S e r i e s U s e r ’ s G u i d e About this Guide WarrantyPreface Fujitsu Contact InformationF e B o o k N S e r i e s U s e r ’ s G u i d e Getting to Know Your LifeBook Notebook F e B o o k N S e r i e s U s e r ’ s G u i d e Overview UnpackingLocating the Controls and Connectors TOP and Front ComponentsStereo Speakers Power/Suspend/Resume ButtonWireless LAN Switch Touchpad Pointing DeviceLEFT-SIDE Panel Components RIGHT-SIDE Panel Components Anti-theft Lock Slot Rear Panel ComponentsLAN Port Modem PortAir Flow Vents Video Out PortMemory Compartment Cover Lithium ion Battery BayBottom Components SubwooferStatus Indicator Panel Numeric Keypad Using the KeyboardKeyboard Windows KeysFunction Keys Icon Keys DescriptionControlling the Volume Volume ControlMethods to Control Volume Clicking DOUBLE-CLICKINGDragging Touchpad Control AdjustmentScrolling Configuring Your Lifebook Application Panel Mode ButtonApplication Launch Media Player Buttons Stop/Eject Using the Media Player ButtonsClick on Control Panel Play/PauseTo use the desktop control panel Application Panel SetupDesktop Control Panel Disabling/Enabling the LifeBook Application PanelF e B o o k N S e r i e s U s e r ’ s G u i d e Getting Started F e B o o k N S e r i e s U s e r ’ s G u i d e Connecting the AC Adapter Power SourcesConnecting the AC Adapter Switching from AC Adapter Power to Battery PowerDisplay Panel Adjusting Display Panel BrightnessUsing the Keyboard to Change Display Brightness Opening the Display PanelBios Setup Utility Power onBoot Sequence Starting Your LifeBook NotebookFujitsu Driver Update Utility Booting the SystemRegistering Your Lifebook Notebook Power and SUSPEND/RESUME Button Power ManagementSuspend Mode Hard Disk Timeout Hibernation SAVE-TO-DISK FeatureDisplay Timeout Power OFFUser-Installable Features F e B o o k N S e r i e s U s e r ’ s G u i d e Memory Stick/Secure Digital/xD Card Slot Inserting Memory STICK/SD/XD CardsRemoving Memory STICK/SD/XD Cards Low Battery State Lithium ion BatteryRecharging the Batteries Replacing the Battery Shorted BatteriesLoading Media Optical DriveOptical Drive Software Removing MediaPlaying Media on the Optical Drive Using the Optical Drive Control PanelEmergency Optical Drive Tray Release Starting a DVD MovieTo Watch a Movie on Battery Power Using Dolby HeadphoneUsing the Drive on Battery Power Auto Insert Notification FunctionHard Disk Drive Formatting the Hard Disk DrivePC Cards/ExpressCards Installing PC CardsRemoving PC Cards Installing Expresscards Removing ExpresscardsInstalling a Memory Module Memory Upgrade ModuleRemoving a Memory Upgrade Module 13. Removing a Memory Upgrade Module Checking the Memory CapacityLAN Port Device PortsCommunications Ports Ieee 1394 JackHEADPHONE/SPDIF Jack Video OUT PortMicrophone Jack External Video PortTroubleshooting F e B o o k N S e r i e s U s e r ’ s G u i d e Troubleshooting Identifying the ProblemTroubleshooting Table Specific ProblemsUsing the Troubleshooting Table Hard Drive Problems Keyboard or Mouse ProblemsUSB Device Problems Memory ProblemsModem Problems PC Card ProblemsBIOS. See Bios Setup Utility page 29 for more Information Power FailuresShutdown and Startup Problems Utility page 29 for more informationVideo Problems 29 for more informationMiscellaneous Problems 48 for more informationPower on Self Test Messages Modem Result Codes Boot Priority Change Restoring Your Pre-installed SoftwareRe-Installing Individual Drivers and Applications Restoring the Factory ImageCheck for updates now Automatically Downloading Driver UpdatesProcedure About Fujitsu Driver UpdateCare and Maintenance F e B o o k N S e r i e s U s e r ’ s G u i d e Care and Maintenance Lifebook NotebookBatteries Floppy Disks and DrivesCaring for your Media Drive PC CardsCaring for your PC Cards F e B o o k N S e r i e s U s e r ’ s G u i d e System Specifications F e B o o k N S e r i e s U s e r ’ s G u i d e Specifications Dimensions FeaturesPower Popular AccessoriesPRE-INSTALLED Software Application DescriptionsMicrosoft Small Business Edition SBE Operating System OptionsMicrosoft Works Glossary F e B o o k N S e r i e s U s e r ’ s G u i d e Glossary Extended Memory Lithium ion BatteryDriver Floppy DiskMHz ResetMemory ModemSmart Card Status IndicatorSerial Port Stereo audioRegulatory Information FCC NoticesAvis Aux Utilisateurs Du Réseau Téléphonique Canadien Appendix a F e B o o k N S e r i e s U s e r ’ s G u i d e FCC Regulatory Information Before Using the Wireless LAN Wireless LAN Modes Using this DeviceDeactivation using Intel PROSet for Wireless Utility Wireless Network ConsiderationsDeactivation using the Wireless On/Off Switch Deactivating the Wlan DeviceProcedure Configuration of the Wlan DeviceConfiguration Using Intel Proset for Wireless Utility Flow of OperationsConnection to the Network Setting the networkSetting TCP/IP Confirming the computer and work group namesSetting the file-sharing function Setting the sharing functionSetting the Microsoft network-sharing service Setting the printer-sharing functionConfirming connection Confirming the status of the radioNetwork Troubleshooting the WlanUnavailable ConnectionWireless LAN Glossary GlossaryWi-Fi Shared key authenticationSsid Service Set Identifier Subnet maskIP address information About IP AddressesWlan Specifications SpecificationsAppendix B F e B o o k N S e r i e s U s e r ’ s G u i d e TV TUNER-RELATED System Features TV Tuner Getting Started GuideConnecting Audio/Video Inputs Video Cable ConnectionIndex F e B o o k N S e r i e s U s e r ’ s G u i d e 102 Index Google Toolbar ScrLk Indicator Scrolling Button SD Card F e B o o k N S e r i e s U s e r ’ s G u i d e 106
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