IBM TN5250 manual Troubleshooting Aids, Network, Information, Problem Description

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	B Troubleshooting Aids
	Answer the following questions and record the information before you contact
	technical support. This information can then be used by support engineers, to
	help you with your problem.

Network	◆ Have software or hardware changes been made to your network?
Information	◆ Are you using Domain Name Service or a hosts file?
	◆ Can you run a separate executable program, such as ping or telnet?

Terminal	◆ What is the version number of your operating system?
Information	◆ Have changes been made to your terminal’s configuration?

Problem Description

◆What operation were you performing when the problem occurred?

◆When did the problem begin to occur?

◆Did the terminal emulator operate satisfactorily before the problem appeared?

◆Was an error message displayed at your terminal? If so, include the message’s text (and case) as it appeared.

◆Did other information appear on your terminal’s screen when the problem occurred?

◆How often does the problem occur?

◆Have you attempted to isolate the problem?

◆Have you created a temporary solution to the problem? If so, is it documented?

◆Have trace files been created that were active when the problem occurred? For example, have you created LAN traces?

◆Do you have other information that might assist us in diagnosing your problem? For example, do you have printouts and sample screen prints?

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Contents TN5250 Terminal Emulation TN5250 Terminal Emulation User’s Guide Contents Error Messages Troubleshooting AidsContents Terminal KeyboardContents Iii List of TablesCopyright Notice TrademarksRestricted Rights License Agreement Product Features OverviewIntroduction About This GuideGuide Format Conventions TN5250Connection Text FormatCommand and Key Sequence Format Conventions Description Overview ViiSequence Format Getting Started Downloading TN5250 Option FirmwareTN5250 Server Connection Definitions Preexisting Connection DefinitionsChapter New ConnectionTN5250 Command TN5250 Command OptionsGetting Started OptionsTN5250 Command Options Description SessionsHost Name OCSGateway Port Number Emulator-Opened SessionsUser-Opened Session Enter a name for your session Port Number Specify 23 or other appropriate numberEnding a Session Use Main Menu TN5250Menu System Main MenuMain Menu Emulator-Opened Sessions Sessions Menu Menu SystemMenu Control Keys Description Sessions Menu Open Session Menu Sessions Menu Functions DescriptionOpen Session Menu Functions Field Description About TN5250 Menu About TN5250 MenuUtilities Menu Utilities MenuRemapping Local Parameter KeysScreen Attributes Menu Normal GreenKeyboard Mapping Menu Keyboard Mapping MenuKeyboard Mapping Functions Function DescriptionEdit Keys Menu Edit Keys MenuCancel Add Auto Key Entry MenuEdit Key Conflict Menu 11 Edit Key Conflict MenuHelp Menu 12 Main Menu TN5250 HelpTerminal Keyboard KeyboardKeys TN5250 KeyTN5250 Keys TN5250 Key FunctionTerminal Keyboard TN5250 Keys Function Terminal Keyboard Shift F12Back Space Forward Tab Text Assist Keys Text Assist Keys Alternate Terminal TN5250 Key Terminal KeysTypeAhead Buffering Locked KeyboardError Messages Telnet ErrorsTable A-1 Telnet Errors Message Cause Resolution TN5250 Internal Errors Table A-2 TN5250 Internal Errors Message CauseAppendix a Error Messages Status Line ErrorsStatus Line IM II TN5250-n HostTable A-4 Status Line Errors Description Appendix a0015 Check digit error 0009 This field requires numeric characters0010 Only characters 0-9 allowed 0011 Invalid key for sign position of field0019 Dup key not allowed in this field 0020 Function Ctrl key invalid in this field0021 Mandatory enter field, must enter data 0022 Status of field not knownTroubleshooting Aids Problem DescriptionNetwork InformationIndex Index-1Index-2 883554-02 Rev. a June