IBM DS4000 FC manual Getting information, help, and service, Before you call

Page 20

Table 2. Where to find DS4000 installation and configuration procedures (continued)

 

Installation task

Where to find information or procedures

 

 

 

14

Verify DS4000

v DS4100 Storage Server Installation, User’s, and Maintenance

 

subsystem health

Guide

 

 

 

 

v DS4300 Fibre Channel Storage Server Installation and User’s

 

 

Guide

 

 

v DS4400 Fibre Channel Storage Server Installation and

 

 

Support Guide

 

 

v DS4500 Fibre Channel Storage Server Installation and

 

 

Support Guide

 

 

v DS4800 Storage Subsystem Installation, User’s, and

 

 

Maintenance Guide

 

 

 

15

Enable DS4000

Copy Services premium features

 

Storage Manager

 

DS4000 Storage Manager Copy Services Guide

 

premium feature

 

 

 

keys

FC/SATA Intermix premium feature

 

 

DS4000 Fibre Channel and Serial ATA Intermix

 

 

Premium Feature Installation Overview

 

 

Storage Partitioning (and general premium features

 

 

information)

 

 

v DS4000 Storage Manager Concepts Guide

 

 

v DS4000 Storage Manager Installation and Support

 

 

Guide for AIX, HP-UX, Solaris and Linux on POWER

 

 

v DS4000 Storage Manager Installation and Support

 

 

Guide for Windows 2000/Server 2003, NetWare,

 

 

ESX Server, and Linux

 

 

 

16

Configure arrays and

v DS4000 Storage Manager Installation and Support Guide for

 

logical drives

AIX, HP-UX, Solaris and Linux on POWER

 

 

17

Configure host

v DS4000 Storage Manager Installation and Support Guide for

 

partitions

Windows 2000/Server 2003, NetWare, ESX Server, and

 

 

Linux

18

Verify host access to

v DS4000 Storage Manager online help

 

DS4000 storage

 

 

 

Getting information, help, and service

If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This section contains information about where to go for additional

information about IBM and IBM products, what to do if you experience a problem with your IBM Eserver xSeries® or IntelliStation® system, and whom to call for

service, if it is necessary.

Before you call

Before you call, make sure that you have taken these steps to try to solve the problem yourself:

vCheck all cables to make sure that they are connected.

vCheck the power switches to make sure that the system is turned on.

vUse the troubleshooting information in your system documentation and use the diagnostic tools that come with your system.

xviiiIBM System Storage DS4000 FC 4Gbps PCI-X Single/Dual Port HBA: Installation and User’s Guide

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Contents Installation and User’s Guide Page Installation and User’s Guide Page Contents Configuring the FC 4Gbps PCI-X Adapter with Fast!UTIL Contents Page Figures Page Tables Page Safety Statement Safety Page FAStT product renaming About this documentWho should read this document DS4000 Storage Subsystem installation tasks General overview About this document Getting information, help, and service Before you callUsing the documentation Web sitesSoftware service and support Hardware service and supportHow to send your comments Fire suppression systemsHow this book is organized Page About this document Page Overview Fibre Channel definedFC 4Gbps PCI-X Adapter features Preinstallation proceduresHandling static-sensitive devices FC 4Gbps PCI-X Adapter serial number labelWhat you need for the installation FC 4Gbps PCI-X Adapter componentsYellow LED Green LED Amber LED Activity Description Installing the FC 4Gbps PCI-X Adapter Page Dual port adapter Installing the FC 4Gbps PCI-X Adapter device drivers Installing on Windows and Novell NetWare platforms Installing on the Linux platform GUI installationPage QLogic SANsurfer Pro Utility overview Using the QLogic SANsurfer Pro UtilitySANsurfer Pro Utility features Bios SANsurfer Pro utilitiesNvram Using the flasutil command prompt Flasutil /i /l xxxx /n NVRAMfile.DAT Command-line options Press ″Enter.″ Following command-line options display Using the flasutil Bios Update Utility menu Creating the diskette For Microsoft Windows 2000 or ServerUnmount /mnt Starting Fast!UTIL Configuring the FC 4Gbps PCI-X Adapter with Fast!UTILAccessing HBA settings through Fast!UTIL Host bus adapter settings Bios addressAdvanced FC 4Gbps PCI-X Adapter Settings FC 4Gbps PCI-X Adapter hard loop IDSelectable boot settings Enable LIP ResetRestore default settings Raw Nvram dataScan fibre-channel devices Fibre-channel disk utilityExitFast!UTIL Environment Minimum Maximum RAM Troubleshooting Hardware problemsSoftware problems System configuration problemsFibre Channel problems Appendix A. Accessibility ActionShort cut Action Appendix B. Notices Edition noticeTrademarks Important notesElectronic emission notices Class a statements Federal Communications Commission FCC statementEuropean Union EMC Directive conformance statement Copyright IBM Corp Page Appendix D. Battery Return Program Please recycle batteriesPage Appendix E. Cable Warning Page Appendix F. Additional DS4000 documentation DS4000 Storage Manager Version 9 libraryDS4800 Storage Subsystem library DS4700 Storage Subsystem library DS4500 Fibre Channel Storage Server library DS4400 Fibre Channel Storage Server library DS4300 Fibre Channel Storage Server library DS4100 Sata Storage Server library DS4000 Storage Expansion Enclosure documents Other DS4000 and DS4000-related documents Page Index PCI/PCI-X Page Part Number 39M5599