IBM 3270 manual Warranty Service

Warranty Service
To	obtain warranty	service for the Machine,		you should	conta
or	call IBM. In the United		States,1-800-426call-7299IBM Inat Canada,
call IBM 1at-800-565-3344.		You may	be required	to present	proof
purchase.

Depending on the Machine, the service may be 1) a “Repair” location (called “On-site”) or at one of IBM’s or a reseller (called “Carry-in”) or 2) an “Exchange” service, either On-sit

When a type of service involves the exchange of a Machine IBM or your reseller replaces becomes its property and th

becomes	yours. The replacement may not be new, but						will	be
working	order and at least functionally				equivalent	to	the	ite
It is	your responsibility to:
1. obtain		authorization	from the	owner	(for example,		your l
IBM	or	your reseller	service	a Machine that		you	do	not

2. where applicable, before service is provided —

a. follow the problem determination, problem analysis, and request procedures that IBM or your reseller provide

b. secure all programs, data, and funds contained in a M

c. inform IBM or your reseller of changes in a Machine’s

d. for a Machine with exchange service, remove all feat options, alterations, and attachments not under warranty Also, the Machine must be free of any legal obligation restrictions that prevent its exchange; and

3. be	responsible	for	loss	of, or damage to, a Machine in
are	responsible	for	the	transportation charges.

Appendix B. Product Warranty and27 Notices