IBM ATA-3 manual Solving, 2-19, Problem

Problem

Solving

You might

be

able

to

solve

the

problem

yourself.

Before

calling

IBM,

you might want to try some

or

all

of

the

following

troubleshooting

procedures.

If

your

computer

does

not

operate

correctly,

or

the

drive

fails

to

spin

up,

be

sure

that

the

colored

line

on

the

drive

end

of

the cable

is

closest

to

the

dc

power

connector.

On

the

other

end

of

the

cable,

the

colored

line

must

align

with

pin

1

on

the

IDE

bus

adapter.

If

the

drive

is

configured

as

Slave

and

it

is

not

recognized,

check

the

jumper

settings

for

the

master

drive.

The

master

drive

might

require

a

jumper change to indicate Master or

Slave

Present

in

a

two-drive

configuration.

For

more

information

about

the

jumper

settings,

see

“Step

3.

Setting

the

Configuration

Jumpers”

on

page

2-8,

or

refer

to

theDeskstar Enhanced IDE (ATA-3) Hard

Disk

Drive

User's

Guide

Supplement

.

If

the

master

drive

is

not

a

Deskstar,

see

the

documentation

that

comes

with

the

drive,

check

the

drive

label,

refer

to

the

Disk

Manager

online

help,

or

call

the

drive

manufacturer

to

determine

if

you

need

to

reset

the

jumper.

For

information

on

how

to

contact

the

most

common

hard

disk

drive

manufacturers,

see

“Hard

Disk

Drive

Manufacturers” on

page 3-13.

If

the

drive

does

not

operate,

make

sure

that

all

power

and

signal

cables

are

securely

attached.

Disconnect

the

signal

cable

and

check

for

bent

or

misaligned pins. If

you

do

not

find

any

problems,

reconnect

the

cable.

If the

drive

does

not spin

up

when

you

restart

your

computer,

the

drive

is

not

recognized

by

the

configuration-setup

program

and

there

are

no

error

messages,

try

the following:

1.

Turn

off the

computer.

2.

Open

the

computer

and

disconnect

the

IDE

cable

from

the

hard

disk

drive.

3.

Verify

that

the

power

cable

is

correctly

attached

to

the

drive.

4.

Restart

the

computer

and

listen

for

the

drive

motor

to

spin

up.

5.

If

the

drive

motor

still

does

not

spin

up,

turn

off

the

computer,

connect

a

different

power

connector

to

the

drive,

and

restart

the

computer.

If

the

drive

again

fails to

spin

up

go to

“Step

2.

Placing

the

Call

to

IBM”

on

page

3-11.

6.

If

the

drive

motor

spins

up,

turn

the

computer

off

and

inspect

the

IDE

cable

and

drive

connections

for

damaged

pins.

7.

Verify

that

the

colored

wire

is

connected

to

pin

1

on

the

drive

connector

and is the closest wire

to the 4-pin power

connector.

Some

connectors

are

keyed

and

will

only

fit

one

way.

Do

not

force

the

connector

onto

the

pins.

If

the

connector

does

not

seem

to

fit,

reverse

it

and

try

again.

8.

Reconnect

the

IDE

cable

and

restart

the

computer.

Part 2: Installation Guide 2-19