IBM ATA-3 manual Service, Appendix B, Information, Call, Step, 3-11, Help

Page 87
Appendix B.

Appendix B.

 

 

 

 

 

 

 

 

 

 

 

 

 

Help

 

and

Service

Information

 

 

 

 

 

 

Before

calling

IBM

 

technical

support,

try

to

solve

the

problem

 

 

yourself

by

using

 

the

information

in

“Problem

Solving” on

page

2-19.

If

you

are

unable

 

to

solve

the

problem

yourself,

this

section

contains

information

on

how to reach your IBM technical support

 

 

 

representative.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Step

1.

Preparing

for

 

the

Call

 

 

 

 

 

 

 

To

assist

the technical-support representative, have

as

much

of

the

following

information

 

available

as

possible:

 

 

 

 

 

 

 

1.

Computer

manufacturer

and

model

 

 

 

 

 

 

 

 

 

2.

 

Option

name:

 

Deskstar

Hard

Disk

Drive

 

 

 

 

 

 

3.

 

Proof of

purchase

 

 

 

 

 

 

 

 

 

 

 

 

 

4.

 

Exact

wording

of

the

error

message

(if

any)

 

 

 

5.

 

Description

of

the

problem

 

 

 

 

 

 

 

 

 

 

6.

 

Operating

system

and

 

version

 

 

 

 

 

 

 

 

 

7.

 

Installed

devices

and

 

adapters

 

 

 

 

 

 

 

 

8.

 

Hardware

and

 

software

configuration information for your system

 

If

possible,

be

at

your

 

computer. Your

technical

support

representative

might

 

want

to

talk

you

 

through

the

problem

during

the

call.

 

 

Step

2.

Placing

the

Call

to

IBM

 

 

 

 

 

 

 

 

 

 

Technical

 

support

is

available

during

the

warranty

period

to

answer

 

 

any

questions about

your

new

IBM

option.

Response

time will

vary

 

 

depending

 

on

the

number

and

nature

of

 

calls

 

received.

Marketing,

 

 

 

installation,

and

configuration

support

will

be

withdrawn

from

the

PC

 

 

Company

 

HelpCenter

90

days

after

the

option

 

has

been

withdrawn

 

 

from

marketing.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

If

you

 

call

90

days

after

the

date

of

withdrawal

or

after

your

warranty

has

expired,

you

might

be

charged

a

fee.

Additional

support

is

 

 

 

available

 

through

the

IBM

PC

Company

 

Automated

fax

system,

the

 

 

PC

Company

Web

page,

the

PC

Company

Electronic

Bulletin

Board

 

 

 

System,

 

and

HelpWare

offerings.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

For

the

support

telephone

number

 

and

 

support

 

hours

by

country,

refer

 

 

to

the

 

following

table

or

to

 

the

 

enclosed

technical

 

support insert.

If

number is not provided, contact your IBM reseller

or

 

IBM

marketing

 

 

representative.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Support

 

24

hours

a day,

7

days

a

week

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Canada

 

 

 

 

 

 

 

 

 

 

 

1-800-565-3344

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Puerto

 

Rico

 

 

 

 

 

 

 

 

 

1-800-772-2227

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

United

 

States

 

 

 

 

 

 

 

 

1-800-772-2227

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Part 3: Appendixes

3-11
Image 87
Contents by IBM Deskstar Enhanced IDE ATA-3 Hard Disk DriveUsers Guide OPTIONS1997 FirstPart ContentsPart 2 Installation Guide Installation GuidePart B. Helpiv Deskstar Hard Disk Drive User’s Guide page SafetyRead First DO NOTPart ThisAbout BookGuide InstallationPart QuickStep 3. Setting the Configuration Jumpers Master1-2 Deskstar Hard Disk Drive User’s Guide Step 6. Closing the Computer Step 4. Installing the Drive in the Drive BayStep 5. Connecting the Drive and the Cables Part 1 Quick Installation GuideNext Enter1-4 Deskstar Hard Disk Drive User’s Guide System 1-6 Deskstar Hard Disk Drive User’s Guide LimitationsDetect TypePartitioning and Formatting Using Disk Manager EasyDisk 1-8 Deskstar Hard Disk Drive User’s Guide InstallationGerman QuickStep 3. Setting the Configuration Jumpers 1-10 Deskstar Hard Disk Drive User’s Guide Enter System 1-12 Deskstar Hard Disk Drive User’s Guideless Type 1-14 Deskstar Hard Disk Drive User’s Guide French 1-16 Deskstar Hard Disk Drive User’s Guide Step 6. Closing the Computer 1-18 Deskstar Hard Disk Drive User’s Guide System 1-20 Deskstar Hard Disk Drive User’s Guide Partitioning and Formatting Using Disk Manager Spanish 1-22 Deskstar Hard Disk Drive User’s GuideStep 3. Setting the Configuration Jumpers 1-24 Deskstar Hard Disk Drive User’s Guide Enter 1-26 Deskstar Hard Disk Drive User’s Guide Type 1-28 Deskstar Hard Disk Drive User’s Guide Japanese 1-30 Deskstar Hard Disk Drive User’s Guide Step 6. Closing the Computer 1-32 Deskstar Hard Disk Drive User’s Guide System 1-34 Deskstar Hard Disk Drive User’s Guide Partitioning and Formatting Using Disk Manager 1-36 Deskstar Hard Disk Drive User’s Guide ItalianStep 3. Setting the Configuration Jumpers 1-38 Deskstar Hard Disk Drive User’s Guide Enter 1-40 Deskstar Hard Disk Drive User’s Guide Type 1-42 Deskstar Hard Disk Drive User’s Guide Portuguese Brazilian1-44 Deskstar Hard Disk Drive User’s Guide Step 6. Closing the Computer 1-46 Deskstar Hard Disk Drive User’s Guide System 1-48 Deskstar Hard Disk Drive User’s Guide Partitioning and Formatting Using Disk Manager 1-50 Deskstar Hard Disk Drive User’s Guide Description ProductInstallation IDE bus Installation RequirementsBefore BeginConfiguration toolsSize Drive2-4 Deskstar Hard Disk Drive User’s Guide means SizeFAT-16 OnlineOS/2 Backup ConsiderationsDiskette Creatingthe most Installing the DriveHandling Precautions YourOpen 2-8 Deskstar Hard Disk Drive User’s GuideWhat NextStep Step 5. Mounting the Drive in the Bay2-10 Deskstar Hard Disk Drive User’s Guide Step 6. Attaching the Cables to the Drive2-11 Step 7. Completing the InstallationDrive PreparingPartitioning UsingInstalling SystemDisk InstallingWindows x is2-14 Deskstar Hard Disk Drive User’s Guide usingDrive PrimaryLimitations 2-15Enter Correcting2-16 Deskstar Hard Disk Drive User’s Guide UsingDisk Manager2-17 Booting From a DisketteUpdate Filetype filecopy DiagnosticsFileCopy UtilitiesSolving 2-19Problem 2-20 Deskstar Hard Disk Drive User’s Guide Appendix A Safety Information To DisconnectPart 3 Appendixes DO NOT print this page-replace with National Safety Information 3-2 Deskstar Hard Disk Drive User’s GuidePart 3 Appendixes 3-4 Deskstar Hard Disk Drive User’s Guide Part 3 Appendixes 3-6 Deskstar Hard Disk Drive User’s Guide To ConnectPart 3 Appendixes 3-8 Deskstar Hard Disk Drive User’s Guide Part 3 Appendixes 3-10 Deskstar Hard Disk Drive User’s Guide Call ServiceAppendix B Information3-12 Deskstar Hard Disk Drive User’s Guide Computer and BIOS ManufacturersAddress Manufacturers3-13 Telephone3-14 Deskstar Hard Disk Drive User’s Guide Appendix C NoticesNotices Trademarks