Appendix B. |
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Help |
| and | Service | Information |
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Before | calling | IBM |
| technical | support, | try | to | solve | the | problem |
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yourself | by | using |
| the | information | in | “Problem | Solving” on | page | ||||||||||
If | you | are | unable |
| to | solve | the | problem | yourself, | this | section | contains | |||||||
information | on | how to reach your IBM technical support |
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representative. |
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Step | 1. | Preparing | for |
| the | Call |
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To | assist | the | as | much | of | the | |||||||||||||
following | information |
| available | as | possible: |
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1. | Computer | manufacturer | and | model |
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2. |
| Option | name: |
| Deskstar | Hard | Disk | Drive |
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3. |
| Proof of | purchase |
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4. |
| Exact | wording | of | the | error | message | (if | any) |
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5. |
| Description | of | the | problem |
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6. |
| Operating | system | and |
| version |
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7. |
| Installed | devices | and |
| adapters |
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8. |
| Hardware | and |
| software | configuration information for your system |
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If | possible, | be | at | your |
| computer. Your | technical | support | representative | ||||||||||
might |
| want | to | talk | you |
| through | the | problem | during | the | call. |
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Step | 2. | Placing | the | Call | to | IBM |
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Technical |
| support | is | available | during | the | warranty | period | to | answer |
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any | questions about | your | new | IBM | option. | Response | time will | vary |
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depending |
| on | the | number | and | nature | of |
| calls |
| received. | Marketing, |
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installation, | and | configuration | support | will | be | withdrawn | from | the | PC |
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Company |
| HelpCenter | 90 | days | after | the | option |
| has | been | withdrawn |
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from | marketing. |
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If | you |
| call | 90 | days | after | the | date | of | withdrawal | or | after | your | warranty | |||||||||
has | expired, | you | might | be | charged | a | fee. | Additional | support | is |
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available |
| through | the | IBM | PC | Company |
| Automated | fax | system, | the |
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PC | Company | Web | page, | the | PC | Company | Electronic | Bulletin | Board |
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System, |
| and | HelpWare | offerings. |
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For | the | support | telephone | number |
| and |
| support |
| hours | by | country, | refer |
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to | the |
| following | table | or | to |
| the |
| enclosed | technical |
| support insert. | If | |||||||||
number is not provided, contact your IBM reseller | or |
| IBM | marketing |
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representative. |
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Support |
| 24 | hours | a day, | 7 | days | a | week |
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Canada |
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Puerto |
| Rico |
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United |
| States |
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Part 3: Appendixes |
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