IBM 22P6959 manual Appendix B. Problem solving

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Appendix B. Problem solving

Computer problems can be caused by hardware, software, or user error. Using the information in this section, you might be able to solve problems yourself or gather helpful information that you can pass on to a service technician. You might also need to refer to your computer, operating-system, or sound-adapter documentation.

Review the following list for any problem description that might fit your situation.

vYour computer or CD-RW/DVD-ROM Combination Drive does not operate correctly, or the busy indicator light does not come on.

Take the following actions:

1.Check that the disc is loaded with the label side up.

2.Check that all devices are properly connected to the computer and to the electrical outlet.

3.Turn off the computer, unplug the cables for your computer and all attached devices, and remove the computer cover.

4.Check that all power and IDE cables are securely attached. Disconnect the IDE cable and check for bent or misaligned pins. If you do not find any problems, reconnect the interface cable. Replace the computer cover, and reattach all cables and power cords. Turn on the computer, restart the operating system, and attempt to open the loading tray by pressing the Open/Close button. If the tray fails to open and the Busy indicator does not light, turn off the computer and try using another 4-pin dc power cable.

5.Check that the color-coded edge on the IDE cable aligns with pin 1 on the IDE connector and is closest to the power cable on the CD-RW/DVD-ROM Combination Drive. See “Step 5. Attaching the cables to the drive” on page 1-6.

6.Check the CD-RW/DVD-ROM Combination Drive and any other device on the IDE cable for the proper settings.

7.If the middle connector on the IDE cable is attached to the IDE connector on the system board, remove the connector and reattach the cable. If there is only one device on the IDE connector, attach the connector at one end of the cable to the IDE connector and the connector at the other end to the device, leaving the middle connector (if there is one) open.

If there are two devices on the IDE connector, attach the connector at one end of the cable to the IDE connector. If there is a hard disk drive, attach it to the connector at the other end of the cable, and attach the CD-RW/DVD-ROM Combination Drive to the middle connector.

© Copyright IBM Corp. 2001

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Contents CD-RW/DVD-ROM Page Iii Safety read firstIv IBM 8x4x32x8 CD-RW/DVD-ROM Combination Drive User’s Guide Contents Appendix E. Product warranty and notices About this book Part 1 Installation and user’s guideRegistering your option Part 2 AppendixesPage Product description Installation and user’s guideHandling precautions Installation requirementsBefore you begin Drive controls and connectors Opening the computer Installing the driveUnpacking the drive Selecting an IDE connector Attaching the cables to the drive Mounting the drive in the bayCompleting the hardware installation Installing the CD-RW and DVD software Updating your computer configurationUsing CD-R and CD-RW discs Setting up your computer for DVD video playbackClick Start, click Settings, and then click Control Panel DVD region codes Viewing a DVD movieCaring for a CD or DVD Care and maintenanceClick DVD Region Manually ejecting a disc Caring for the CD-RW / DVD-ROM Combination DriveClick Start --Programs --MyCD Creating data CDs or backing up data files14IBM 8x4x32x8 CD-RW/DVD-ROM Combination Drive User’s Guide Physical specifications Appendix A. Product specificationsPower requirements Write speeds Read speedsAppendix B. Problem solving Disc cannot be read. Take the following actions Check Auto Insert Notification There is no sound from the discVideo appears to be choppy or is dropping frames 4IBM 8x4x32x8 CD-RW/DVD-ROM Combination Drive User’s Guide Enabling DMA for Windows Click Start--Settings--Control Panel Click the Transfer Mode menu and select DMA if availableEnabling DMA for Windows NT Telephone technical support Appendix D. Help and service informationSupport 24 hours a day, 7 days a week IBM Statement of Limited Warranty Part 1 General Terms Appendix E. Product warranty and noticesIBM Warranty for Machines Extent of WarrantyWarranty Service Items Not Covered by WarrantyANY Kind Limitation of Liability Governing Law Part 2 Country-unique TermsAmericas Brazil North AmericaUnited States CanadaAsia Pacific Australia CAMBODIA, LAOS, and VietnamIndia Hong Kong and MacauJapan PEOPLE’S Republic of China PRC NEW ZealandEUROPE, Middle EAST, Africa Emea Governing Law Egypt Austria and GermanyIreland FranceItaly United Kingdom 12IBM 8x4x32x8 CD-RW/DVD-ROM Combination Drive User’s Guide Federal Communications Commission FCC statement TrademarksElectronic Emission notices Avis de conformite a la reglementation d’Industrie Canada Industry Canada Class B emission compliance statementDeutsche EMV-Direktive electromagnetische Verträglichkeit European Union emission directiveUnione Europea Directiva EMC Conformidad électromagnética Union Européenne Directive Conformité électromagnétiqueUnion Europea Normativa EMC 16IBM 8x4x32x8 CD-RW/DVD-ROM Combination Drive User’s Guide Page Part Number 22P6959 1P P/N 22P6959