IBM 22P6959 manual Appendix D. Help and service information, Telephone technical support

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Appendix D. Help and service information

This section contains information on how to obtain warranty information on the World Wide Web and online and telephone technical support.

Warranty information on the World Wide Web

The IBM Machine Warranties Web site at http://www.ibm.com/servers/support/machine_warranties/ contains a worldwide overview of the IBM Limited Warranty for IBM Machines, a glossary of terms used in the Statement of Limited Warranty, Frequently Asked Questions (FAQ), and links to Product Support Web pages. The IBM Statement of Limited Warranty is available from this Web site in 29 languages in Portable Document Format (PDF).

Online technical support

Online technical support is available during the life of your product. Online assistance can be obtained through the Personal Computing Support Web site and the IBM Automated Fax System.

Online technical support

IBM Personal Computing Support Web site	http://www.ibm.com/pc/support

IBM Automated Fax System	1-800-426-3395 (U.S. and Canada)

During the warranty period, assistance for replacement or exchange of defective components is available. In addition, if your IBM option is installed in an IBM computer, you might be entitled to service at your location. Your technical support representative can help you determine the best alternative.

Telephone technical support

Installation and configuration support through the HelpCenter will be withdrawn or made available for a fee, at IBM’s discretion, 90 days after the option has been withdrawn from marketing. Additional support offerings, including step-by-step installation assistance, are available for a nominal fee.

To assist the technical support representative, have available as much of the following information as possible:

vOption name

vOption number

vProof of purchase

© Copyright IBM Corp. 2001

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Contents CD-RW/DVD-ROM Page Iii Safety read firstIv IBM 8x4x32x8 CD-RW/DVD-ROM Combination Drive User’s Guide Contents Appendix E. Product warranty and notices Part 2 Appendixes Part 1 Installation and user’s guideAbout this book Registering your optionPage Product description Installation and user’s guideHandling precautions Installation requirementsBefore you begin Drive controls and connectors Opening the computer Installing the driveUnpacking the drive Selecting an IDE connector Attaching the cables to the drive Mounting the drive in the bayCompleting the hardware installation Installing the CD-RW and DVD software Updating your computer configurationUsing CD-R and CD-RW discs Setting up your computer for DVD video playbackClick Start, click Settings, and then click Control Panel DVD region codes Viewing a DVD movieCaring for a CD or DVD Care and maintenanceClick DVD Region Manually ejecting a disc Caring for the CD-RW / DVD-ROM Combination DriveClick Start --Programs --MyCD Creating data CDs or backing up data files14IBM 8x4x32x8 CD-RW/DVD-ROM Combination Drive User’s Guide Physical specifications Appendix A. Product specificationsPower requirements Write speeds Read speedsAppendix B. Problem solving Disc cannot be read. Take the following actions Check Auto Insert Notification There is no sound from the discVideo appears to be choppy or is dropping frames 4IBM 8x4x32x8 CD-RW/DVD-ROM Combination Drive User’s Guide Enabling DMA for Windows Click Start--Settings--Control Panel Click the Transfer Mode menu and select DMA if availableEnabling DMA for Windows NT Telephone technical support Appendix D. Help and service informationSupport 24 hours a day, 7 days a week Extent of Warranty Appendix E. Product warranty and noticesIBM Statement of Limited Warranty Part 1 General Terms IBM Warranty for MachinesWarranty Service Items Not Covered by WarrantyANY Kind Limitation of Liability North America Part 2 Country-unique TermsGoverning Law Americas BrazilCAMBODIA, LAOS, and Vietnam CanadaUnited States Asia Pacific AustraliaIndia Hong Kong and MacauJapan PEOPLE’S Republic of China PRC NEW ZealandEUROPE, Middle EAST, Africa Emea Governing Law Egypt Austria and GermanyIreland FranceItaly United Kingdom 12IBM 8x4x32x8 CD-RW/DVD-ROM Combination Drive User’s Guide Federal Communications Commission FCC statement TrademarksElectronic Emission notices European Union emission directive Industry Canada Class B emission compliance statementAvis de conformite a la reglementation d’Industrie Canada Deutsche EMV-Direktive electromagnetische VerträglichkeitUnione Europea Directiva EMC Conformidad électromagnética Union Européenne Directive Conformité électromagnétiqueUnion Europea Normativa EMC 16IBM 8x4x32x8 CD-RW/DVD-ROM Combination Drive User’s Guide Page Part Number 22P6959 1P P/N 22P6959