IBM 2 manual Troubleshooting, Frequently Asked Questions FAQs

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Troubleshooting

MyKey displays a number of messages with guidelines for troubleshooting, where possible, as follows:

vFatal error - This general error message indicates that an error has occurred from which the application cannot recover.

vWindows version not supported - This message is displayed if you try to run MyKey on a version of Windows that does not support MyKey. (See “System setup” on page 3-1.)

vLarge fonts - MyKey is designed to use small fonts, and might not provide optimal display viewing if you use large fonts. To switch to small fonts, open the Control Panel, and click Display Properties → Settings → Advanced → Font Size.

vUnable to connect to Memory Key - This message indicates that MyKey was unsuccessful in obtaining information from your Memory Key, such as version number, capacity, or your personal settings.

vUnable to eject Memory Key - This message usually indicates that you have not closed all applications or files on your Memory Key before trying to remove it. Close any open application or file, and then try again to remove your Memory Key.

vThe device ’xxx’ cannot be stopped right now. Try stopping the device again later - This message appears after you click Stop in the Unplug or Eject Hardware window. It usually indicates that you have not closed all applications or files on your Memory Key before trying to remove it. Close the MyKey application and try again. If the message is displayed again, close all open applications or files, and then try to remove your Memory Key again.

Note: This message is generated by the operating system, not the MyKey application, and is relevant only for Windows XP or Windows 2000.

Frequently Asked Questions (FAQs)

Q:How do I check which version of MyKey I am using?

A:The simplest way is to right-click the MyKey icon in the taskbar, and then click About.

Q:Can I use MyKey with more than one Memory Key on my computer?

A:Yes.

Q:Why can I not copy files to my Memory Key?

A:Your Memory Key might be write-protected, or you might not have enough free disk space. If your Memory Key is write-protected, the Write Protection logo is displayed on the LCD of your MyKey console.

Q:How can I restore my Memory Key console after I close it?

A:Double-click or right-click the MyKey icon and click Show.

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Contents IBM USB 2.0 Memory Keys User’s Guide Page IBM USB 2.0 Memory Keys User’s Guide Page Contents Iv IBM USB 2.0 Memory Keys User’s Guide Preface Registering your optionVi IBM USB 2.0 Memory Keys User’s Guide Introduction 2IBM USB 2.0 Memory Keys User’s Guide Installing the Memory Key in Windows 2000 or Windows XP 2IBM USB 2.0 Memory Keys User’s Guide System setup MyKeyCustomizing MyKey Setting preferences Visual indicationSelect your language Hide/ShowHelp AboutLCD ButtonsTools Personalizing your memory key MyKey personal iconMyKey personal sound MyKey personal labelAdvanced features Enable Write ProtectionSynchronization options Synchronizing previously selected folders Creating personal folders Additional features Send to Memory Key DriveAuto Run Troubleshooting Frequently Asked Questions FAQsUsing multilingual KeySafe System requirementsGetting started Creating the Privacy Zone 2IBM USB 2.0 Memory Keys User’s Guide Using your Privacy Zone 4IBM USB 2.0 Memory Keys User’s Guide Privacy Zone and System Suspend/Hibernation Logging out of your Privacy ZoneTrust option Customizing your settings DesktopChanging your password Using multilingual KeySafe II FAQs Changing your Privacy ZoneUsing multilingual KeySafe II 12IBM USB 2.0 Memory Keys User’s Guide KeySafe II and MyKey in Non-Admin Mode Installation instructionsUninstalling the service 2IBM USB 2.0 Memory Keys User’s Guide Using IBM Memory Key Boot Utility System setup requirementsCreating an IBM boot memory key Booting your computer with the IBM Memory Key Appendix A. Service and Support Online technical supportTelephone technical support Country or Region Telephone Number Appendix A. Service and Support A-3 4IBM USB 2.0 Memory Keys User’s Guide What this Warranty Does not Cover Part 1 General TermsHow to Obtain Warranty Service What IBM Will Do to Correct ProblemsExchange of a Machine or Part Your Additional ResponsibilitiesLimitation of Liability Part 2 Country-unique Terms Paraguay PeruUruguay VenezuelaCambodia and Laos CAMBODIA, INDONESIA, and LaosIndia Japan MalaysiaNEW Zealand PEOPLE’S Republic of China PRCSingapore EUROPE, Middle EAST, Africa EmeaGoverning Law European Union EU ConsumersFollowing paragraphs are added to this section Egypt FranceGermany HungaryIreland Items for Which IBM is Not LiableSlovakia Part 3 Warranty Information Warranty PeriodUnited Kingdom Types of Warranty Service CRU and Courier or Depot Service CRU and Customer Carry-In or Mail-In ServiceCountry or Region Telephone Number Guarantee supplement for Mexico Appendix C. Guarantee supplement for Mexico 2IBM USB 2.0 Memory Keys User’s Guide Appendix D. Notices Trademarks Federal Communications Commission FCC statementIndustry Canada Class B emission compliance statement Avis de conformite a la reglementation d’Industrie CanadaDeutsche EMV-Direktive electromagnetische Verträglichkeit European Union emission directiveUnion Européenne Directive Conformité électromagnétique Unione Europea Directiva EMC Conformidad électromagnéticaUnion Europea Normativa EMC Appendix D. Notices D-5 6IBM USB 2.0 Memory Keys User’s Guide Page Part Number 22P9239