Cisco Systems WS-X6066-SLB-S-K9 manual Obtaining Additional Publications and Information

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Obtaining Additional Publications and Information

Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)

EMEA: +32 2 704 55 55

USA: 1 800 553-2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—Your network is “down,” or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

Cisco Marketplace provides a variety of Cisco books, reference guides, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:

http://www.cisco.com/go/marketplace/

Catalyst 6500 Series Switch Content Switching Module with SSL Installation Note

 

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Contents Contents Conservez CES Informations Safety OverviewBewaar Deze Instructies Säilytä Nämä OhjeetGuarde Estas Instruções Bewahren SIE Diese Hinweise GUT AUFConservare Queste Istruzioni TA Vare PÅ Disse InstruksjoneneSpara Dessa Anvisningar GEM Disse Anvisninger Page Front Panel Description LEDs, RJ-45 Connector, SSL Connector,LEDs LEDColor Description Environmental and System Requirements RJ-45 ConnectorSSL Connector SpecificationHardware Supported Power SupplySystem Requirements Memory RequirementsInstalling the CSM-S Software RequirementsSoftware Compatibility Preparing to Install the CSM-S Installing and Removing the ModuleRequired Tools Vertical slots Horizontal slotsInstalling a Module Positioning the Module in a Horizontal Slot Chassis Clearing the EMI Gasket in a Horizontal Slot Chassis Tighten the two captive installation screws on the module Positioning the Module in a Vertical Slot Chassis Clearing the EMI Gasket in a Vertical Slot Chassis Using the CLI Verifying the InstallationRelated Documentation Translated Safety WarningsTranslated Safety Warnings Translated Safety Warnings Ordering Documentation Obtaining DocumentationCisco.com Documentation DVDReporting Security Problems in Cisco Products Documentation FeedbackCisco Product Security Overview Cisco Technical Support Website Obtaining Technical AssistanceSubmitting a Service Request Definitions of Service Request SeverityObtaining Additional Publications and Information Obtaining Additional Publications and Information