
Chapter 3 Troubleshooting
Diagnosing Common Problems
Table 
| Symptom | Possible Cause | Resolution | ||
| 
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 | 
 | ||
| Poor performance or excessive | Duplex autonegotiation | See the switch software | ||
| errors. | mismatch. | configuration guide for | ||
| 
 | 
 | 
 | 
 | information about identifying | 
| 
 | 
 | 
 | 
 | autonegotiation mismatches. | 
| 
 | 
 | 
 | ||
| 
 | Cabling distance exceeded. | 
 | ||
| 
 | • | Port statistics show | • See the switch software | |
| 
 | 
 | excessive frame check | configuration guide for | |
| 
 | 
 | sequence (FCS), | information about | |
| 
 | 
 | displaying port statistics. | ||
| 
 | 
 | errors. | 
 | |
| 
 | • | For  | 
 | 
 | 
| 
 | 
 | 
 | ||
| 
 | 
 | 
 | 
 | |
| 
 | 
 | 
 | 
 | |
| 
 | 
 | – The distance between | 
 | • Reduce cable length to | 
| 
 | 
 | the port and the attached | 
 | within the recommended | 
| 
 | 
 | device exceeds 328 feet | 
 | distances. | 
| 
 | 
 | (100 meters). | 
 | 
 | 
| 
 | 
 | – If the switch is attached | 
 | • See your repeater | 
| 
 | 
 | to a repeater, the total | 
 | documentation for cabling | 
| 
 | 
 | distance between the | 
 | guidelines. | 
| 
 | 
 | two end stations | 
 | 
 | 
| 
 | 
 | exceeds the cabling | 
 | 
 | 
| 
 | 
 | guidelines. | 
 | 
 | 
| 
 | 
 | 
 | 
 | 
 | 
| 
 | • | For SFP module | • See Table  | |
| 
 | 
 | connections: The distance | guidelines. | |
| 
 | 
 | between the SFP module | 
 | |
| 
 | 
 | and the attached device | 
 | |
| 
 | 
 | exceeds the SFP cabling | 
 | |
| 
 | 
 | guidelines. | 
 | |
| 
 | 
 | 
 | ||
| 
 | Bad adapter in attached | 
 | ||
| 
 | device. | 
 | ||
| 
 | • Excessive errors found in | • Run adapter card diagnostic | ||
| 
 | 
 | port statistics. | utility. | |
| 
 | • | Spanning Tree Protocol | • Wait 30 seconds for port | |
| 
 | 
 | (STP) is checking for | status LED to turn green. | |
| 
 | 
 | possible loops. | 
 | |
| 
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Catalyst 2940 Switch Hardware Installation Guide
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