Cisco Systems CB21AG Submitting a Service Request, Definitions of Service Request Severity, Xviii

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Preface

Obtaining Technical Assistance

Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support Website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.

Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)

EMEA: +32 2 704 55 55

USA: 1 800 553-2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—Your network is “down,” or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Cisco Aironet 802.11a/b/g Wireless LAN Client Adapters (CB21AG and PI21AG) Installation and Configuration Guide

 

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OL-4211-03

 

 

 

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Contents Corporate Headquarters Customer Order Number Text Part Number OL-4211-03Copyright 2005 Cisco Systems, Inc All rights reserved N T E N T S IiiAssembling the Antenna Overview Pop-Up Menu Help Exit Select Profile ViiAntenna Installation Warning B-3 ViiiWPA OL-4211-03 Preface Following topics are covered in this sectionOrganization AudiencePurpose XiiConventions XiiiXiv Cisco.com Related PublicationsObtaining Documentation Documentation DVDDocumentation Feedback Cisco Product Security OverviewOrdering Documentation XviCisco Technical Support Website Reporting Security Problems in Cisco ProductsObtaining Technical Assistance An emergency, you can also reach Psirt by telephone 877 408Submitting a Service Request Definitions of Service Request SeverityXviii Obtaining Additional Publications and Information XixOL-4211-03 Product Overview Client Adapter Model Number Description Introduction to the Client AdaptersTerminology AIR-CB21AGRadio Antenna Hardware ComponentsRadio LEDsSoftware Components DriverClient Utilities Network Configurations Using Client Adapters Ad Hoc Wireless LANAccess Point Root Unit Wired LAN Preparing for Installation Safety information FCC Safety Compliance StatementSafety Guidelines Package Contents Unpacking the Client AdapterSystem Requirements Site Requirements For Infrastructure DevicesFor Client Devices OL-4211-03 Installing the Client Adapter Inserting a Client Adapter Inserting a PC-Cardbus CardInserting a PCI Card Changing the BracketBracket screws Inserting the Card Assembling the Antenna Inserting a PCI Card into a PCMounting the Antenna Inserting the Antenna into Its BaseBottom of Antenna Base Mounting the Antenna Installing the Client Adapter Software Preparing Setup Window Click Next. The Setup Type window appears see Figure Cisco Aironet Installation Program Window10 Setup Type Window 11 Install Cisco Aironet Site Survey Utility Window 12 Choose Destination Location Window 13 Select Program Folder Window 14 Important Please Read! Window Feature 15 Choose Configuration Tool WindowSecurity Static WEP Yes Leap or EAP-FAST authenticationWith dynamic WEP EAP-TLS or Peap authentication Yes ReceiveClick Properties Installing a Microsoft Hot Fix for Group Policy Delay Page OL-4211-03 Using the Profile Manager Overview of Profile Manager Opening Profile ManagerSSID2 Field DescriptionSSID1 SSID3Creating a New Profile Available Infrastructure and Ad Hoc Networks WindowSNR Profile Management General Window Including a Profile in Auto Profile Selection Auto Profile Selection Management WindowOL-4211-03 Selecting the Active Profile Editing a Profile Modifying a ProfileImporting and Exporting Profiles Deleting a ProfileImporting a Profile Exporting a ProfileExport Profile Window Configuring the Client Adapter Overview Parameter Category NumberSetting General Parameters Parameter Description Client adapter to roam to that network without having to be ReconfiguredAuto profile selection or configured for use in an ad hoc Auto profile selectionSetting Advanced Parameters Profile Management Advanced WindowRadio Band Transmit Power Level Profile Management Advanced Parameters Network Type Description Parameter Description Parameter Description Default Open Setting Security Parameters Preferred Access Points WindowOverview of Security Features Profile Management Security WindowStatic WEP Keys EAP with Dynamic WEP KeysConfiguring the Client Adapter Setting Security Parameters LEAP, EAP-FAST, EAP-TLS, Peap EAP-GTC, or Peap EAP-MSCHAP V2,WPA and WPA2 Cckm Fast Secure RoamingReporting Access Points that Fail Leap Authentication Security Feature Client Setting Access Point Setting Synchronizing Security FeaturesAdditional WEP Key Security Features SsidWPA Security Feature Client Setting Access Point Setting WPA/WPA2/CCKM LEAP, EAP-FAST, EAP-TLSOr later, choose a cipher suite that is MICPeap EAP-MSCHAP Enabling Static WEPTkip Interval to any value other thanConfiguring the Client Adapter Setting Security Parameters Enabling WPA/WPA2 Passphrase Define WPA/WPA2 Pre-Shared Key WindowEnabling Leap Leap Settings Window Configuring the Client Adapter Setting Security Parameters Configuring the Client Adapter Setting Security Parameters Enabling EAP-FAST EAP-FAST Settings Window Configuring the Client Adapter Setting Security Parameters Click Select More Select EAP-FAST PAC Window 10 Import EAP-FAST PAC File Window Configuring the Client Adapter Setting Security Parameters Deleting a Manually Provisioned PAC File Enabling EAP-TLS or Peap Enabling EAP-TLS 12 Define Certificate WindowConfiguring the Client Adapter Setting Security Parameters Enabling Peap EAP-GTC 13 Define Peap EAP-GTC Configuration Window 14 Configuration Settings Window Configuring the Client Adapter Setting Security Parameters 15 Define Peap EAP-MSCHAP V2 Configuration Window Enabling Peap EAP-MSCHAP16 Configuration Settings Window Configuring the Client Adapter Setting Security Parameters Configuring the Client Adapter Setting Security Parameters Configuring the Client Adapter Setting Security Parameters Enabling Wi-Fi Multimedia Disabling Static WEP, WPA/WPA2 Passphrase, or EAPEnabling the QoS Packet Scheduler on Windows 17 Wireless Cisco Connection Properties Window 18 Select Network Component Type Window Enabling the QoS Packet Scheduler on Windows XP Click Control Panel Double-clickNetwork ConnectionsSetting Roaming Parameters in the Windows Control Panel Follow these steps to access the roaming parametersWireless Mode Using EAP Authentication Using Leap or EAP-FAST Leap or EAP-FAST Authentication Status WindowAfter Profile Activation or Card Insertion Stage ExplanationAfter a Reboot or Logon After Your EAP-FAST Password ExpiresUsing Leap or EAP-FAST with an Automatically Prompted Login Enter Wireless Network Password Window After Your EAP-FAST Password Expires Using Leap or EAP-FAST with a Manually Prompted Login After Profile ActivationAfter a Reboot, Logon, or Card Insertion Action Drop-Down Menu After Your EAP-FAST Password Expires Using Leap or EAP-FAST with a Saved Username and Password Using EAP-TLS 10 Please Change Password WindowUsing Peap EAP-GTC Windows NT or 2000 Domain Databases or Ldap Databases OnlyOTP Databases Only Using Peap EAP-MSCHAP Restarting the Authentication ProcessOL-4211-03 Viewing Status and Statistics Status Statistics Overview of ADU Status and Statistics ToolsTool NumberDisplays the signal strength Signal-to-noise ratio as a percentageViewing the Current Status of Your Client Adapter 3interprets each element of the Current Status windowStatus Description Status Description Details on these server-based authentication types 4interprets each element of the Advanced Status windowMichael MIC is enabled and is being used with WPA and Tkip None MIC is disabledMIC is enabled and is being used with MMHWMM Status Description Status Description Cisco Aironet Desktop Utility Diagnostics Window Viewing Statistics for Your Client AdapterStatistic Description Advanced Statistics Window6interprets each element of the Advanced Statistics window Integrity check MIC value when Ckip was being used Ckip MIC OKPoint OL-4211-03 Using the Aironet System Tray Utility Astu Astu Icon Infrastructure mode or another client in ad hoc modeOverview of Astu Icon DescriptionTool Tip Window Status Element DescriptionConnection Status Description Help This option enables you to access the online helpPop-Up Menu Following sections describe each Astu pop-up menu optionOpen Aironet Desktop Utility TroubleshootingExit PreferencesEnable/Disable Radio Manual Login ReauthenticateSelect Profile Show Connection Status Connection Status WindowConnection Status Window Elements Ssid OL-4211-03 Routine Procedures Removing a Client Adapter Removing a PC-Cardbus CardRemoving a PCI Card Client Adapter Software Procedures Upgrading the Client Adapter SoftwarePrevious Installation Detected Window Choose Update the previous installation and click Next Uninstalling the Client Adapter Software Choose Uninstall the previous installation and click NextADU Procedures Opening ADUExiting ADU Finding the Version of ADU Viewing Client Adapter InformationRefer to for instructions on using Astu Astu ProceduresAccessing Online Help Enabling or Disabling Your Client Adapter’s RadioOL-4211-03 Troubleshooting 10-1Status LED green Activity LED amber Condition Accessing the Latest Troubleshooting InformationInterpreting the Indicator LEDs 10-2Troubleshooting Information Number Troubleshooting the Client AdapterUsing the Troubleshooting Utility Diagnosing Your Client Adapter’s OperationTroubleshooting Utility Window 10-4Troubleshooting Utility Window with Test Results 10-5Troubleshooting Utility Window Detailed Report 10-6Saving the Detailed Report to a Text File 10-7Client Adapter Recognition Problems Disabling the Microsoft 802.1X Supplicant Windows 2000 Only10-8 Resolving Resource Conflicts in Windows Reboot your computerResolving Resource Conflicts 10-9Problems Associating to an Access Point Resolving Resource Conflicts in Windows XP10-10 Parameters Missing from Profile Management Windows Problems Connecting to the NetworkPrioritizing Network Connections 10-11Error Messages 10-1210-13 10-14 10-15 10-16 10-17 10-18 10-19 10-20 10-21 10-22 10-23 10-24 Technical Specifications ESD Physical SpecificationsRadio Specifications KV human body modelAppendix a Technical Specifications DBm @ 24 Mbps Receiver sensitivity 802.11aDBm @ 6, 9, 12, and 18 Mbps DBm @ 36 MbpsIndoor typical Outdoor typical Power Specifications Safety and Regulatory Compliance SpecificationsTranslated Safety Warnings Explosive Device Proximity Warning Antenna Installation Warning Appendix B Translated Safety Warnings Appendix B Translated Safety Warnings Appendix B Translated Safety Warnings Declarations of Conformity and Regulatory Information Models AIR-CB21AG-A-K9, AIR-PI21AG-A-K9 USADepartment of Communications Canada Canadian Compliance StatementOL-4211-03 Cisco Aironet CB21AG Wireless LAN Client Adapter Declaration of Conformity StatementCisco Aironet PI21AG Wireless LAN Client Adapter Declaration of Conformity for RF Exposure Japanese TranslationEnglish Translation English Translation 5-GHz Client AdaptersChinese Translation Communication ACTGHz Client Adapters This equipment is limited for indoor useOL-4211-03 Channels, Power Levels, and Antenna Gains Channels Ieee 802.11aRegulatory Domains Ieee 802.11b/g Data Rate Maximum Power Levels and Antenna GainsIeee 802.11b With 1-dBi Antenna GainIeee 802.11g Mbps 31.6OL-4211-03 P E N D I X E Overview EAP with Dynamic WEP Keys WPA Configuring the Client Adapter Configuring the Client Adapter Page Configuring the Client Adapter Page Enabling EAP-TLS Authentication For EAP type, choose Smart Card or other Certificate Configuring the Client Adapter Enabling Peap Authentication Figure E-6 Protected EAP Properties Window Figure E-7 EAP MSCHAPv2 Properties Window Figure E-8 Peap Properties Window Figure E-9 Generic Token Card Properties Window Associating to an Access Point Using Windows XP Figure E-10 Wireless Network Connection Status WindowPerforming a Site Survey Guidelines Additional InformationOpening the Site Survey Utility Selecting the Client AdapterUsing the Associated AP Status Tab Specifying Display UnitsViewing the Access Point’s Status Table F-1 Site Survey Utility Associated AP Status Description Using the AP Scan List Tab Viewing the AP Scan List Figure F-5 Site Survey Utility AP Scan ListRssi Pausing the AP Scan List CCXValue 1, 2, 3, or Access point’s wireless network Viewing AP DetailsDetailed Information Parameter Description Rssi Generating an AP Scan Log File Figure F-7 Site Survey Utility Log FileFinding the Version of the Site Survey Utility Accessing Online HelpUninstalling the Site Survey Utility Exiting the Site Survey UtilityPage Standard Wireless network composed of stations without access pointsStations Set of characters that contains both letters and numbersGL-2 Setting must be within the range of 64 to 2312 bytes GL-3Ethernet 802.3 and wireless LAN 802.11 specifications GL-4GL-5 GL-6 802.1X for authenticated key management Computing device with an installed client adapterProtection and 802.1X for authenticated key management GL-7GL-8 Authentication Mode parameter Selecting in ADUIN-1 Selecting the active profile Pausing ViewingADU IN-2Astu CAMIN-3 FCC C-2 ADU Windows XPData encryption ADU Site survey utility IN-4IN-5 ACK CTS CRCFCC RTSIN-7 Status With Leap Modify button Disabling EnablingMMH MIC IN-8IN-9 IN-10 IN-11 IN-12 Regulatory compliance Safety Spread spectrum Setting Viewing ADUIN-13 With test results Third-party tool, enabling in Install WizardInitial window IN-14Security features IN-15IN-16
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