Cisco Systems CB21AG manual 10-21

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Chapter 10 Troubleshooting

Error Messages

Error Message You chose not to copy your private PAC. If you experience wireless connection problems during Windows domain logon or logged off stage, you must reconfigure the profile to use a global PAC.

Explanation When you were prompted to copy your PAC to the global store so that it will be available when you are not logged on, you clicked No.

Recommended Action The profile will use the private PAC for authentication. However, if you experience any wireless connection problems, you may need to reconfigure your profile to use a global PAC.

Error Message You do not have a valid Protected Access Credentials (PAC), the PAC you provided does not match the authentication server, or the PAC is expired. You may proceed with authenticating if the server supports auto provisioning. Do you want to proceed and accept auto provisioning?

Explanation You activated an EAP-FAST profile that is configured for automatic PAC provisioning and does not specify a PAC authority for which you have a current valid PAC.

Recommended Action If you want to attempt to auto-provision a PAC from the server, click Yes. Otherwise, click No. If you choose No, a message appears indicating that the client adapter was unable to EAP-FAST authenticate.

Error Message You failed to change your EAP-FAST domain/network password. Make sure you enter a new password that complies with the password policy and try again. Do you want to retry now?

Explanation An error occurred when you attempted to change your EAP-FAST password.

Recommended Action Click Yes to try again. When the Enter Wireless Network Password window appears, enter your new password. Otherwise, click No to cancel the operation.

Error Message You have just changed your network password. You must change your saved password settings in the EAP-FAST profiles before connecting again.

Explanation Your network password has changed.

Recommended Action Update your EAP-FAST password on the EAP-FAST Settings window for any EAP-FAST profiles that are configured with a saved username and password.

Error Message You must configure the PEAP-GTC settings properly. User information, password, or machine information is incomplete.

Explanation You improperly configured a PEAP (EAP-GTC) profile.

Recommended Action Modify the profile’s configuration settings, making sure to enter all necessary information.

 

Cisco Aironet 802.11a/b/g Wireless LAN Client Adapters (CB21AG and PI21AG) Installation and Configuration Guide

OL-4211-03

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Contents Customer Order Number Text Part Number OL-4211-03 Corporate HeadquartersCopyright 2005 Cisco Systems, Inc All rights reserved Iii N T E N T SAssembling the Antenna Overview Pop-Up Menu Help Exit Vii Select ProfileViii Antenna Installation Warning B-3WPA OL-4211-03 Following topics are covered in this section PrefacePurpose AudienceOrganization XiiXiii ConventionsXiv Obtaining Documentation Related PublicationsCisco.com Documentation DVDOrdering Documentation Cisco Product Security OverviewDocumentation Feedback XviObtaining Technical Assistance Reporting Security Problems in Cisco ProductsCisco Technical Support Website An emergency, you can also reach Psirt by telephone 877 408Xviii Submitting a Service RequestDefinitions of Service Request Severity Xix Obtaining Additional Publications and InformationOL-4211-03 Product Overview Terminology Introduction to the Client AdaptersClient Adapter Model Number Description AIR-CB21AGRadio Hardware ComponentsRadio Antenna LEDsClient Utilities Software ComponentsDriver Ad Hoc Wireless LAN Network Configurations Using Client AdaptersAccess Point Root Unit Wired LAN Preparing for Installation Safety Guidelines Safety informationFCC Safety Compliance Statement Unpacking the Client Adapter Package ContentsSystem Requirements For Client Devices Site RequirementsFor Infrastructure Devices OL-4211-03 Installing the Client Adapter Inserting a PC-Cardbus Card Inserting a Client AdapterBracket screws Inserting a PCI CardChanging the Bracket Inserting the Card Inserting a PCI Card into a PC Assembling the AntennaInserting the Antenna into Its Base Mounting the AntennaBottom of Antenna Base Mounting the Antenna Installing the Client Adapter Software Preparing Setup Window Cisco Aironet Installation Program Window Click Next. The Setup Type window appears see Figure10 Setup Type Window 11 Install Cisco Aironet Site Survey Utility Window 12 Choose Destination Location Window 13 Select Program Folder Window 14 Important Please Read! Window 15 Choose Configuration Tool Window FeatureWith dynamic WEP EAP-TLS or Peap authentication Yes Leap or EAP-FAST authenticationSecurity Static WEP Yes ReceiveClick Properties Installing a Microsoft Hot Fix for Group Policy Delay Page OL-4211-03 Using the Profile Manager Opening Profile Manager Overview of Profile ManagerSSID1 Field DescriptionSSID2 SSID3Available Infrastructure and Ad Hoc Networks Window Creating a New ProfileSNR Profile Management General Window Auto Profile Selection Management Window Including a Profile in Auto Profile SelectionOL-4211-03 Selecting the Active Profile Importing and Exporting Profiles Modifying a ProfileEditing a Profile Deleting a ProfileExporting a Profile Importing a ProfileExport Profile Window Configuring the Client Adapter Parameter Category Number OverviewSetting General Parameters Parameter Description Auto profile selection or configured for use in an ad hoc ReconfiguredClient adapter to roam to that network without having to be Auto profile selectionProfile Management Advanced Window Setting Advanced ParametersRadio Band Transmit Power Level Profile Management Advanced Parameters Network Type Description Parameter Description Parameter Description Default Open Preferred Access Points Window Setting Security ParametersProfile Management Security Window Overview of Security FeaturesEAP with Dynamic WEP Keys Static WEP KeysConfiguring the Client Adapter Setting Security Parameters EAP-FAST, EAP-TLS, Peap EAP-GTC, or Peap EAP-MSCHAP V2, LEAP,Cckm Fast Secure Roaming WPA and WPA2Reporting Access Points that Fail Leap Authentication Additional WEP Key Security Features Synchronizing Security FeaturesSecurity Feature Client Setting Access Point Setting SsidWPA Security Feature Client Setting Access Point Setting Or later, choose a cipher suite that is LEAP, EAP-FAST, EAP-TLSWPA/WPA2/CCKM MICTkip Enabling Static WEPPeap EAP-MSCHAP Interval to any value other thanConfiguring the Client Adapter Setting Security Parameters Define WPA/WPA2 Pre-Shared Key Window Enabling WPA/WPA2 PassphraseEnabling Leap Leap Settings Window Configuring the Client Adapter Setting Security Parameters Configuring the Client Adapter Setting Security Parameters Enabling EAP-FAST EAP-FAST Settings Window Configuring the Client Adapter Setting Security Parameters Click Select More Select EAP-FAST PAC Window 10 Import EAP-FAST PAC File Window Configuring the Client Adapter Setting Security Parameters Deleting a Manually Provisioned PAC File Enabling EAP-TLS or Peap 12 Define Certificate Window Enabling EAP-TLSConfiguring the Client Adapter Setting Security Parameters Enabling Peap EAP-GTC 13 Define Peap EAP-GTC Configuration Window 14 Configuration Settings Window Configuring the Client Adapter Setting Security Parameters Enabling Peap EAP-MSCHAP 15 Define Peap EAP-MSCHAP V2 Configuration Window16 Configuration Settings Window Configuring the Client Adapter Setting Security Parameters Configuring the Client Adapter Setting Security Parameters Configuring the Client Adapter Setting Security Parameters Enabling the QoS Packet Scheduler on Windows Enabling Wi-Fi MultimediaDisabling Static WEP, WPA/WPA2 Passphrase, or EAP 17 Wireless Cisco Connection Properties Window 18 Select Network Component Type Window Click Control Panel Double-clickNetwork Connections Enabling the QoS Packet Scheduler on Windows XPFollow these steps to access the roaming parameters Setting Roaming Parameters in the Windows Control PanelWireless Mode Using EAP Authentication Leap or EAP-FAST Authentication Status Window Using Leap or EAP-FASTStage Explanation After Profile Activation or Card InsertionAfter Your EAP-FAST Password Expires After a Reboot or LogonUsing Leap or EAP-FAST with an Automatically Prompted Login Enter Wireless Network Password Window After Your EAP-FAST Password Expires After Profile Activation Using Leap or EAP-FAST with a Manually Prompted LoginAfter a Reboot, Logon, or Card Insertion Action Drop-Down Menu After Your EAP-FAST Password Expires Using Leap or EAP-FAST with a Saved Username and Password 10 Please Change Password Window Using EAP-TLSOTP Databases Only Using Peap EAP-GTCWindows NT or 2000 Domain Databases or Ldap Databases Only Restarting the Authentication Process Using Peap EAP-MSCHAPOL-4211-03 Viewing Status and Statistics Tool Overview of ADU Status and Statistics ToolsStatus Statistics NumberSignal-to-noise ratio as a percentage Displays the signal strength3interprets each element of the Current Status window Viewing the Current Status of Your Client AdapterStatus Description Status Description 4interprets each element of the Advanced Status window Details on these server-based authentication typesMIC is enabled and is being used with None MIC is disabledMichael MIC is enabled and is being used with WPA and Tkip MMHWMM Status Description Status Description Viewing Statistics for Your Client Adapter Cisco Aironet Desktop Utility Diagnostics WindowAdvanced Statistics Window Statistic Description6interprets each element of the Advanced Statistics window Point Integrity check MIC value when Ckip was being usedCkip MIC OK OL-4211-03 Using the Aironet System Tray Utility Astu Overview of Astu Infrastructure mode or another client in ad hoc modeAstu Icon Icon DescriptionStatus Element Description Tool Tip WindowConnection Status Description Pop-Up Menu This option enables you to access the online helpHelp Following sections describe each Astu pop-up menu optionExit TroubleshootingOpen Aironet Desktop Utility PreferencesEnable/Disable Radio Select Profile Manual LoginReauthenticate Connection Status Window Show Connection StatusConnection Status Window Elements Ssid OL-4211-03 Routine Procedures Removing a PCI Card Removing a Client AdapterRemoving a PC-Cardbus Card Upgrading the Client Adapter Software Client Adapter Software ProceduresPrevious Installation Detected Window Choose Update the previous installation and click Next Choose Uninstall the previous installation and click Next Uninstalling the Client Adapter SoftwareExiting ADU ADU ProceduresOpening ADU Viewing Client Adapter Information Finding the Version of ADUAccessing Online Help Astu ProceduresRefer to for instructions on using Astu Enabling or Disabling Your Client Adapter’s RadioOL-4211-03 10-1 TroubleshootingInterpreting the Indicator LEDs Accessing the Latest Troubleshooting InformationStatus LED green Activity LED amber Condition 10-2Using the Troubleshooting Utility Troubleshooting the Client AdapterTroubleshooting Information Number Diagnosing Your Client Adapter’s Operation10-4 Troubleshooting Utility Window10-5 Troubleshooting Utility Window with Test Results10-6 Troubleshooting Utility Window Detailed Report10-7 Saving the Detailed Report to a Text File10-8 Client Adapter Recognition ProblemsDisabling the Microsoft 802.1X Supplicant Windows 2000 Only Resolving Resource Conflicts Reboot your computerResolving Resource Conflicts in Windows 10-910-10 Problems Associating to an Access PointResolving Resource Conflicts in Windows XP Prioritizing Network Connections Problems Connecting to the NetworkParameters Missing from Profile Management Windows 10-1110-12 Error Messages10-13 10-14 10-15 10-16 10-17 10-18 10-19 10-20 10-21 10-22 10-23 10-24 Technical Specifications Radio Specifications Physical SpecificationsESD KV human body modelAppendix a Technical Specifications DBm @ 6, 9, 12, and 18 Mbps Receiver sensitivity 802.11aDBm @ 24 Mbps DBm @ 36 MbpsIndoor typical Outdoor typical Safety and Regulatory Compliance Specifications Power SpecificationsTranslated Safety Warnings Explosive Device Proximity Warning Antenna Installation Warning Appendix B Translated Safety Warnings Appendix B Translated Safety Warnings Appendix B Translated Safety Warnings Declarations of Conformity and Regulatory Information USA Models AIR-CB21AG-A-K9, AIR-PI21AG-A-K9Canadian Compliance Statement Department of Communications CanadaOL-4211-03 Declaration of Conformity Statement Cisco Aironet CB21AG Wireless LAN Client AdapterCisco Aironet PI21AG Wireless LAN Client Adapter English Translation Declaration of Conformity for RF ExposureJapanese Translation Chinese Translation 5-GHz Client AdaptersEnglish Translation Communication ACTThis equipment is limited for indoor use GHz Client AdaptersOL-4211-03 Channels, Power Levels, and Antenna Gains Regulatory Domains ChannelsIeee 802.11a Ieee 802.11b/g Ieee 802.11b Maximum Power Levels and Antenna GainsData Rate With 1-dBi Antenna GainMbps 31.6 Ieee 802.11gOL-4211-03 P E N D I X E Overview EAP with Dynamic WEP Keys WPA Configuring the Client Adapter Configuring the Client Adapter Page Configuring the Client Adapter Page Enabling EAP-TLS Authentication For EAP type, choose Smart Card or other Certificate Configuring the Client Adapter Enabling Peap Authentication Figure E-6 Protected EAP Properties Window Figure E-7 EAP MSCHAPv2 Properties Window Figure E-8 Peap Properties Window Figure E-9 Generic Token Card Properties Window Figure E-10 Wireless Network Connection Status Window Associating to an Access Point Using Windows XPPerforming a Site Survey Additional Information GuidelinesSelecting the Client Adapter Opening the Site Survey UtilitySpecifying Display Units Using the Associated AP Status TabViewing the Access Point’s Status Table F-1 Site Survey Utility Associated AP Status Description Using the AP Scan List Tab Figure F-5 Site Survey Utility AP Scan List Viewing the AP Scan ListRssi Value 1, 2, 3, or Pausing the AP Scan ListCCX Detailed Information Parameter Description Access point’s wireless networkViewing AP Details Rssi Figure F-7 Site Survey Utility Log File Generating an AP Scan Log FileUninstalling the Site Survey Utility Accessing Online HelpFinding the Version of the Site Survey Utility Exiting the Site Survey UtilityPage Stations Wireless network composed of stations without access pointsStandard Set of characters that contains both letters and numbersGL-2 GL-3 Setting must be within the range of 64 to 2312 bytesGL-4 Ethernet 802.3 and wireless LAN 802.11 specificationsGL-5 GL-6 Protection and 802.1X for authenticated key management Computing device with an installed client adapter802.1X for authenticated key management GL-7GL-8 IN-1 Authentication Mode parameterSelecting in ADU ADU Pausing ViewingSelecting the active profile IN-2IN-3 AstuCAM Data encryption ADU Site survey utility ADU Windows XPFCC C-2 IN-4IN-5 FCC CRCACK CTS RTSIN-7 MMH MIC Disabling EnablingStatus With Leap Modify button IN-8IN-9 IN-10 IN-11 IN-12 IN-13 Regulatory compliance Safety Spread spectrumSetting Viewing ADU Initial window Third-party tool, enabling in Install WizardWith test results IN-14IN-15 Security featuresIN-16
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