Cisco Systems OL-10041-01 appendix Understanding Notifications, 14-1

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C H A P T E R 14

Using Notifications

Cisco Unified Operations Manager (Operations Manager) generates alerts in response to events that occur in the IP Telephony environment and the IP fabric. You can view alerts on Operations Manager dashboards, such as the Alerts and Events display. In addition, you can configure notifications to forward information about alerts and events to SNMP trap daemons on other hosts, syslog daemons, and users.

The following topics explain notifications concepts and provide procedures for managing notifications:

Understanding Notifications, page 14-1

Configuring Event Sets, page 14-4

Configuring Notifications, page 14-7

Customizing Events, page 14-19

Understanding Notifications

This topic describes how Operations Manager determines when to send a notification and introduces the concepts that you need to be familiar with to configure notifications.

Note Notifications monitor events on device roles, not on device components. For a list of supported events and the device roles on which they can occur, see Appendix D, “Events Processed.”

What Causes Operations Manager to Send Notifications?

For each alert or event, Operations Manager compares the event, devices, severity, and state against the configured notification groups and sends a notification when there is a match. Matches can be determined by user-configured event sets and notification criteria. (The procedure for configuring notification criteria is described in Configuring Notifications, page 14-7.)

Operations Manager assigns one severity to each alert or event and changes the state of an alert or event over time, responding to user input and changes on the device. Table 14-1 on page 14-2lists values for severity and explains how the state of an alert or event changes over time.

Note You can change event names to names that are more meaningful to you. You can also change the event severity sent in notifications from the Operations Manager default value to a user-defined value. See Customizing Events, page 14-19.

 

 

User Guide for Cisco Unified Operations Manager

 

 

 

 

 

 

 

OL-10041-01

 

 

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Contents What Causes Operations Manager to Send Notifications? Understanding Notifications14-1 What Are Notification Criteria? What Are Notification Groups?14-2 What Types of Notifications Can I Send? Configuring Event Sets, Configuring Notifications,14-3 Which Systems and Users Can I Notify? Configuring Event SetsHow Can I Limit Notifications to Those for Specific Events? 14-4Events Processed, page D-1 Adding and Editing an Event Set14-5 Deleting an Event Set Viewing an Event SetViewing an Event Set, Events Processed, page D-1 14-614-7 Configuring NotificationsNotification Groups 14-814-9 Membership check box, Adding and Editing Device Notification Groups14-10 14-11 14-12 14-13 Adding and Editing Service Quality Notification Groups14-14 D-1 Alert Details Display,14-15 14-16 14-1614-17 Cloning a Notification GroupDeleting Device or Service Quality Notification Groups Viewing Notification Group Configuration DetailsSuspending a Notification 14-18Customizing Events Where Customized Event Descriptions Are DisplayedResuming a Notification 14-19Customizing Event Description and Severity Where Customized Event Severity Is Displayed14-20 14-21 Restoring Default Event Descriptions and Severities14-22 Click Restore Default Description
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