Cisco Systems SOHO 77 manual Problems After Router Is Running

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Chapter 3 Troubleshooting

Problems After Router Is Running

Problems After Router Is Running

Table 3-2lists problems that could occur after the router has been up and running.

Table 3-2 Problems After Router Is Running

Symptom	Problem			Solutions

Problems with Ethernet	•	A cable-related		Perform the following steps:
connection. (ETHERNET 1, 2,		problem:		1. Make sure that the connectors at both
3, or 4 LED is off.)				1. Make sure that the connectors at both
3, or 4 LED is off.)		–	Disconnected	ends of the cable are secure.
		–	Disconnected	ends of the cable are secure.
			cable.	2. Make sure that the cable is not
				2. Make sure that the cable is not
		–	Damaged	physically damaged. If it is damaged,
			cable.	order another cable from
				Cisco Systems or replace it with a
				similar cable.

Connection to the ADSL line	•	A cable-related		• Make sure that the connectors at both
is intermittent or lost. (The CD		problem:		ends of the cable are secure.
LED on the front panel is off.)		–	Disconnected	• Make sure that the cable is not
		–	Disconnected	• Make sure that the cable is not
			cable.	physically damaged. If it is damaged,
		–	Damaged	order another cable from
		–	Damaged	Cisco Systems or replace it with a
			cable.	Cisco Systems or replace it with a
			cable.	similar cable.
				similar cable.

	•	Problem with		• Contact your ADSL line or WAN
		ADSL line or WAN		service provider to determine whether
		service.		there is a problem with the ADSL or
				WAN service.

Cisco 827 and SOHO 77 Routers Hardware Installation Guide

	78-6854-03	3-3

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Contents Corporate Headquarters Cisco 827 and Soho 77 Routers Hardware Installation GuideCisco 827 and Soho 77 Routers Hardware Installation Guide Preface Using the Router LEDs to Check Links Conventions AudienceOrganization Preface Conventions Obtaining Documentation Related DocumentationCisco.com Documentation DVDOrdering Documentation Documentation FeedbackCisco Product Security Overview Cisco Technical Support Website Reporting Security Problems in Cisco ProductsObtaining Technical Assistance Definitions of Service Request Severity Submitting a Service RequestObtaining Additional Publications and Information Xii Product Overview Router Overview FeaturesFeature Routers Description Router Ethernet Ports Telephone Ports Front PanelsCable lock Ethernet port Adsl port Back Panels9and -10show the back panels of the Soho 77 routers OK LED LEDsColor Function Adsl RXD Adsl CDAdsl TXD EthernetPage Installation Safety Preparing for InstallationPreventing Electrostatic Discharge Damage Unpacking the BoxPreventing Router Damage Mounting on a Wall Mounting the RouterMounting on a Table Mounting Router on a Wall Installing the RouterMDI Connect Ethernet DevicesOUT MDI-X OUT OUTRouter to Device Network Device Ethernet Cable NetworkButton OUT MDI-XConnecting Hubs Connecting a Server, PC, or Workstation Connect an Adsl Line Connecting an Adsl Line to a Wall JackConnecting an Analog Telephone or Fax Machine Vendor Name Product Name For More Information Connecting a Terminal or PCConnect the AC Adapter To power supplyPower/Link LEDs to Check Normal Patterns Using the Router LEDs to Check LinksEthernet 1, Ethernet Phone 1, PhoneUsing Cisco Router Web Setup to Configure the Router Configuring the RouterChecking the PC Configuration Installation Configuring the Router Page Before You Call Your Cisco Reseller Problems During First StartupHUB/TO PC SymptomSolutions Problems After Router Is Running Page Description Design Specification Physical Dimensions System SpecificationsRouter Power Cisco 827H and Soho 77H Environmental Operating RangesDescription Design Specification Telephone Port Power Cisco Port Connector PinoutsFunction To HUB/TO PC Button Pin Position OUT Position TX+ RX+Pin Function Unused Ethernet Cable Specifications Cabling SpecificationsROF RTNType Category Shielding Maximum Cable Distances10BASE-T Cable Maximum DistanceEthernet RXD LED Ethernet TXD LED NumericsIN-2 IN-3 IN-4