Billion Electric Company 6404VP, 6404VGP Troubleshooting, Problems starting up the router

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Chapter 5: Troubleshooting

VoIP/(802.11g) Broadband Firewall Router

Chapter 5: Troubleshooting

If the router is not functioning properly, first check this chapter for simple troubleshooting before contacting your service provider or Billion support.

Problems starting up the router

Problem

None of the LEDs are on when you turn on the router.

You have forgotten

your router login and/or password.

Corrective Action

Check the connection between the adapter and the router. If the error persists, you may have a hardware problem. In this case you should contact technical support.

Try the default login and password, refer to Chapter 3. If this fails, you can restore your router to its factory settings by holding the Reset button on the back of your router more than 6 seconds.

Problems with the LAN Interface

Problem

Can’t ping any PCs on

the LAN.

Corrective Action

Check the Ethernet LEDs on the front panel. The LED should be on for a port that has a PC connected. If it is off, check the cables between your router and the PC. Make sure you have uninstalled any software firewall for troubleshooting.

Verify that the IP address and the subnet mask are consistent between the router and the workstations.

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Chapter 5: Troubleshooting

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Contents User’s Manual BiPAC 6404VP / 6404VGPVoIP/802.11g Broadband Firewall Router Version Release 5.08aTable of Contents CHAPTER 5 TROUBLESHOOTING Firewall and Access ControlQoS Quality of Service VoIP Voice over Internet ProtocolIntroduction to your Router FeaturesChapter 1 Introduction 802.11g Wireless AP with WPA SupportNetwork Address Translation NAT Quality of Service QoSDynamic Host Configuration Protocol DHCP client and server SOHO Firewall Security with DoS and SPIFirmware Upgradeable Rich Management InterfacesPackage Contents Chapter 2 Installing the RouterImportant note for using this router Do not use the same power source for this router as other equipmentWireless Router Only The Front LEDsRJ-45 connector RJ-11 connectorWAN LAN The Rear PortsPort Power Switch PWR RESET Phone 1XCabling Chapter 3 Basic Installation Chapter 3 Basic InstallationConnecting Your Router ATA Mode Broadband Router ModeConfiguring PCs in Windows in Window XP 2. Double-click Local Area Connection. See Figure4. Select Internet Protocol TCP/IP and click Properties. See Figure Configuring PCs in Windows 2. Double-click Local Area “LAN” Connection. See Figure4. Select Internet Protocol TCP/IP and click Properties See Figure Configuring PC in Windows 95/98/ME 5. Then select the DNS Configuration tab. See Figure3. Click Properties Configuring PC in Windows NT4.0 2. Select TCP/IP Protocol and click Properties. See FigureDevice LAN IP settings Factory Default SettingsWeb Interface Username and Password ISP setting in WAN siteInformation from your ISP DHCP Obtain an IP Address Automatically Static IP Fixed IP AddressPPPoE Configuring with your Web Browser Save Config to FLASH Chapter 4 ConfigurationATA / Router Mode Configuration StatusARP Table Wireless Association Table Wireless Router OnlyStatus Routing TableLeased Table DHCP TableRIP Routing Table Expired TableEmail Status VoIP StatusError Log Event LogDiagnostic NAT SessionsUPnP Portmap ATA / Router Mode Time Schedule Advanced FunctionsLAN NAT DHCP Server Device IP WAN System Firewall QoS Virtual Server VoIP RouterEthernet ConfigurationLAN Local Area Network Primary IP AddressIP Alias → Active PC in LAN Ethernet Client Filter Default setting is set to DisableEthernet Client Filter Active PC in LAN displays a list of individual Ethernet device’s IP Address & MAC Address which connecting to the router Wireless Wireless Router Only ParametersWireless Distribution System WDS Wireless Security Wireless Router Only WPA-PSK TKIP / WPA-PSK AES Pre-Shared KeyPage Wireless Client / MAC Address Filter Wireless Router Only Wireless Client Filter Default setting is set to Disable→Associated Wireless Clients DHCP Server System Time ZoneRemote Access Firmware Upgrade Backup / Restore Restart Router User Management Firewall and Access Control General Settings Packet Filter Application Example Predefined Port Filters RulesTable 1 Predefined Port Filter ProtocolUDP17 Packet Filter - Add TCP/UDP Filter Packet Filter - Add Raw IP Filter Page Example Click DeleteClick Add TCP/UDP Filter Configuring Packet Filter5. The new port filter rule for HTTP is shown below Intrusion Detection Block DurationDetect Parameter Table 2 Hacker attack types recognized by the IDSIntrusion Name Ascend KillURL Filter Always Ondropped Instant Message Blocking The default is set to Disabled Peer to Peer Blocking The default is set to DisabledIM / P2P Blocking Firewall Log Log information can be seen in the Status - Event Log after enablingVoIP Voice over Internet Protocol VoIP Broadband Firewall RouterSetting for Phone Port WizardVoice QoS Authentication Username Same as Phone Number User-defined ProfilesNOTE User defined profiles are limited to 8 only SIP Device Parameters How to register to SIP Server Advanced - ParametersAdvanced - PSTN Environment Adjustment Note ONHOOK means hung upLogin Account Configuration Phone PortCodec Preference For examplesVolume Control Speed DialPSTN Dial Plan 4 Dial at Timeout no Prefix PSTN Dial Plan Examples3 Dial at Timeout 1 Dial with PrefixChapter 4 Configuration VoIP Dial Plan Dial Plan Rules List Prefix ProcessingSpecial Dial Plan Examples Dial-Plan ExamplesDescription ## xxLocalcheap.com is the default VoIP provider I set on phone port 1. When I call out any number start with 1 or 2 or 3 and plus rest of the phone number for local call, 03 is always prepended in front of these number. If 23295 are dialed, 03-2-32935 is the actual phone number called out via localcheap.com provider Mobilecheap.com is the default VoIP provider I set on phone port 2. When I call out 123-39-45678 for a mobile call, 123 is replaced with 09. Therefore, 09-39-45678 is the actual phone number called out via Mobilecheap.com provider Ring Parameters Ring & ToneCountry Specific Ring & Tone Tone ParametersSpecial Dial Codes OptionFlash-hook Prioritization QoS Quality of ServiceClick Clear HighWireless Router Device Table 4 DSCP Mapping TableDSCP Mapping Table Standard DSCPOutbound IP Throttling LAN to WAN Inbound IP Throttling WAN to LAN Information and Settings VoIP Normal PCs Restricted PCConnection Diagram Example QoS for your NetworkVoice application Advanced setting by using IP throttlingMission-critical application Restricted ApplicationChapter 4 Configuration Virtual Server “Port Forwarding” Add Virtual Server Internal IPExample IP AddressEdit DMZ Host Edit One-to-One NAT Network Address Translation Global IP AddressSelect the Apply button to apply your changes Port Number Table 5 Well-known and registered PortsExample List of some well-known and registered port numbers ProtocolTime Schedule Edit a Time Slot Click EditConfiguration of Time Schedule Delete a Time SlotAdvanced Management and IGMP Static RouteDynamic DNS Check Email Device Management Embedded Web Server 2 Management IP accountsSNMP Universal Plug and Play UPnPSNMP V1 and SNMP Version SNMPv2c and SNMPv3From RFC 1471 PPP/LCP MIB From RFC1650 EtherLike-MIBFrom RFC 1493 Bridge MIB From RFC 1472 PPP/Security MIBSave Configuration to Flash LogoutIGMP Problems with the LAN Interface Chapter 5 TroubleshootingProblems starting up the router ProblemAPPENDIX A Product Support and Contact Information Contact Billion WORLDWIDE