Billion Electric Company 7100SG manual Chapter Troubleshooting

Chapter 4

Troubleshooting

If the ADSL Router is not functioning properly, you can refer first to this chapter for simple troubleshooting before contacting your service provider. This could save your time and effort but if the symptoms persist, then consult your service provider.

Problems Starting Up the ADSL Router

	Problem	Corrective Action
	None of the LEDs are on	Check the connection between the adapter and the ADSL Router.
	when you turn on the	If the error persists, you may have a hardware problem. In this
	ADSL Router.	case, you should contact technical support.
Problems with the WAN Interface
	Problem	Corrective Action
		Ensure that the cable is connected properly from the ADSL port to
		the wall jack. The ADSL SYN LED on the front panel of the ADSL
		Router should be on. Check that your VPI, VCI, type of
	Initialization of the PVC	encapsulation and type of multiplexing settings are the same as
		what you collected from your telephone company and ISP.
	connection failed.
		Reboot the ADSL Router. If you still have problems, you may need
		to verify these variables with the telephone company and/or ISP.
Problems with the LAN Interface
	Problem	Corrective Action
		Check the LAN LNK LED on the front panel. The LED should be
		on for a port that has a station connected. If it is off, check the
	Can’t ping any station on	cables between your ADSL Router and the station.
	the LAN.
		Verify that the IP address and the subnet mask are consistent
		between the ADSL Router and the workstations.
Problems Connecting to a Remote Node or ISP
	Problem	Corrective Action
	Can’t connect to ISP.	Check section 3.4.1.3 “Status – PPP status” to verify the line
		status.