Cabletron Systems 3Com manual Latin America, North America

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84APPENDIX B: TECHNICAL SUPPORT

Support from 3Com If you are unable to obtain assistance from the 3Com online technical resources or from your network supplier, 3Com offers technical telephone support services. To ﬁnd out more about your support options, please call the 3Com technical telephone support phone number at the location nearest you.

When you contact 3Com for assistance, have the following information ready:

■Product model name, part number, and serial number

■A list of system hardware and software, including revision levels

■Diagnostic error messages

■Details about recent conﬁguration changes, if applicable

Below is a list of worldwide technical telephone support numbers:

Country	Telephone Number		Country	Telephone Number

Asia Paciﬁc Rim			P.R. of China	10800 61 00137 or
Australia	1 800 678 515		P.R. of China	10800 61 00137 or
Hong Kong	1 800 678 515		Singapore	021 6350 1590
India	800 933 486		Singapore	800 6161 463
Indonesia	+61	2 9937 5085	S. Korea
Japan	001 800 61 009		From anywhere
Malaysia	03 5783 1270		in S. Korea:	00798 611 2230
New Zealand	1800 801 777		From Seoul:	(0) 2 3455 6455
Pakistan	0800 446 398		Taiwan, R.O.C.	0080 611 261
Philippines	+61	2 9937 5085	Thailand	001 800 611 2000
	1235 61 266 2602

Europe	+31	(0)30 6029900 phone
From anywhere in	+31	(0)30 6029900 phone
Europe, call:	+31	(0)30 6029999 fax

From the following European countries, you may use the toll-free numbers:

Australia	1800 678 515	New Zealand	0800 446 398
Austria	0800 297468	Norway	800 11376
Belgium	0800 71429	P.R. of China	10 800 61 00137
Denmark	800 17309	Phillipines	1235 61 266 2602
Finland	0800 113153	Poland	0800 3111206
France	0800 917959	Portugal	0800 831416
Germany	0800 1821502	Singapore	800 616 1463
Hong Kong	800 933 486	South Africa	0800 995014
Hungary	06800 12813	South Korea	00798 611 2230
Indonesia	001 80061 009	Spain	900 983125
Ireland	1 800 553117	Sweden	020 795482
Israel	1 800 9453794	Switzerland	0800 55 3072
Italy	800 879489	Taiwan, R.O.C.	0080 611 261
Malaysia	1800 801777	Thailand	001 800 611 2000
Netherlands	0800 0227788	U.K.	0800 966197

Latin America
Argentina	AT&T +800 666 5065	Mexico	AT&T +800 778 5573
Brazil	0800 13 3266	Peru	AT&T +800 666 5065
Chile	0800 13 3266	Puerto Rico	800 666 5065
Colombia	98012 2127	Venezuela	AT&T +800 666 5065

North America	1 800 527 8677

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Contents AirConnect 11 Mbps Wireless LAN Access Point User Guide Version3Com Corporation Bayfront Plaza SantaClara, California 95052-8145Contents Installing Access Point Hardware Monitoring Wireless Clients Access Point Installation Conﬁguring the AP Access Point Specifications Technical Support Page Overview of Digital Wireless Networking IntroductionAirConnect Network TopologiesOverview of Digital Wireless Networking AirConnect Network Topologies AirConnect Access Wireless clientsPoint To the Ethernet LANAirConnect Access Point PowerBASE-T Wireless clients and APsRadio Basics Results in the original digital dataRadio Basics Wireless LAN Service Area 802.1d Spanning Tree SupportSite Surveys Filtering and Access Control Network Control Protocol NCP as described PPP Connection Data Rate Requirement Overview of Digital Wireless Networking Theory of Operation Simple Network Management Protocol Snmp Using Snmp Programmable Snmp Trap SupportManagement protocol MIB Increased MIB SupportUsing the User Interface Method DescriptionInstalling Access Point Hardware PrecautionsPackage Contents RequirementsPower Options Standard power supply 115/230VAC, 50/60Hz, 24V/14Remote power distribution system, Part Number AP-PS-11 US line cord Part NumberMounting the AP BelowWall Mount To mount an AP on a wall Ceiling Mount To mount an AP on a ceiling Mounting the AP Using PowerBASE-TPowerBASE-T can be used to power the AP LED Indicators Off Blinking Power No power Power on During boot sequenceCondition, and other activity Troubleshooting 3Com Support CenterVerify AP Operation Electrical Management System EMS operating outletVerify Network Wiring Topology Network connection veriﬁcationPage Monitoring Statistics System PropertiesInterface Statistics Forwarding CountsEthernet Statistics Radio FrequencyStatistics Miscellaneous Statistics window, select Main Menu→Misc StatisticsPress Esc or Previous F4 to exit Type Name DefinitionClearing Statistics Known APsSelect Clear All Statistics Gaining Access to the User Interface UI Using a Web Browser Gaining access to the User Interface UIHelp File Access Setup Network Web Server Help File AccessAccessing the Web Browser UI Select Virtual DirectorySelect Close/Exit Select System ConﬁgurationSelect Special Functions Select Reset AP Select Save F1 to save the conﬁgurationUnder Conﬁguration, select Security Select System Password Type the case sensitive AP nameSelect Easy Setup--Easy Setup Select Easy Setup--Easy Setup Click Add/Delete GatewaysParameter Description Adding Allowed Wireless Clients Adding or Deleting a Range of Allowed Wireless ClientsAdding or Deleting Disallowed Wireless Clients For the Short RF Preamble setting, click Disabled ConsiderationsEnabling or Disabling Encryption Select Conﬁguration--SecurityEnable or disable interfaces on the AP Interface Description Default ConditionFrequency No. of Channels Country Enter the Multicast Mask data and voice values Select Enabled or Disable All for All Snmp Traps Snmp Trap Description Default ValueConﬁguring the Originating Modem Conﬁguring the Answering Modem Filtering to Forward PacketsFiltering to Discard Packets Removing Filtered Packet Types Networking Protocols Click Delete FilterDisabling Type Filtering Under Conﬁguration, select FirmwareActive. Clear the wireless client association table for Special Function DescriptionMonitoring Wireless Clients Wireless ClientsSelect Regular at the Wireless Clients prompt Indicates a 3Com voice-enabled device Ascii Interface Latest version. Refer to Manually Updating AP Firmware onVersions Enable serial port Conﬁgure the AP for the followingArrow/Function Key Control Character To exit from submenus, press Esc Prompt DescriptionSelect Telnet Logins Press Tab to select System PasswordTo enable and conﬁgure the serial port connection on the AP Conﬁguring The Serial PortSetting Description Conﬁguring the Dial-Up SystemHanging Up Select Modem HangupInstallation WindowConfiguring the AP That can associate with this AP. The default is Disabled Wsaid PPP Direct Establishing a ConnectionPPP with Modems Set the Connect Mode to Answer Originating APAnswering AP From the answering APs UIFor automatic dial-out, reset the AP Range of Wireless Clients Press up/down arrows to toggle between range and individualRemoving Allowed Wireless Clients Enable/Disable the ACLRemoving All Allowed Wireless Clients Load ACL from Wireless Client List Adding Disallowed Wireless ClientsRemoving Disallowed Wireless Clients Address FilteringClearing Wireless Setting LoggingClients from the AP OptionsManually Updating AP FirmwarePrevious version of AP ﬁrmware Remainder of this procedure uses Windows 98 as an example Select Alter Filenames/HELP URL/TFTP and press EnterType the ﬁrmware ﬁle name in the Download Filename ﬁeld Open the Special Functions window Select Transfer from the emulation program menu barSelect Send File Download is complete when the UI displays Select Alter Filenames/HELP URL/TFTP Server and press EnterUsing MD5 AuthenticationPerforming Pings Extended RoamingWireless client and the access point EncryptionHex-digit sequence Press the Tab key to highlight .Short RF Preamble Enabled Restoring ConﬁgurationsSelect Restore Factory Conﬁguration Access Point Specifications Physical CharacteristicsRadio Characteristics Frequency No. of Channels Country Output CharacteristicsNetwork Characteristics Services Technical SupportOnline Technical World Wide Web SiteLatin America North AmericaTo obtain an RMA number, call or fax Page Index AsciiSnmp agent 3Com Corporation Limited Warranty 3Com AirConnect Access PointObtaining Warranty Regulatory Compliance Information Radio Frequency Interference Requirements CanadaImportant Read Before Using This Product 3Com End User Software License Agreement