Cabletron Systems SmartCell 6A000 Appendix C Technical Support, Telephone Assistance, FAX Service

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APPENDIX C TECHNICAL SUPPORT

This appendix tells you what to do if you need technical support for your SmartCell ZX-250 switch.

Cabletron offers several support and service programs that provide high-quality support to our customers. For technical support, first contact your place of purchase. If you need additional assistance, contact Cabletron Systems, Inc. There are several easy ways to reach Cabletron Customer Support and Service.

C.1 TELEPHONE ASSISTANCE

Our Technical Support Center is available Monday through Friday, 8am to 8pm Eastern Time, by calling 603-332-9400.

C.2 FAX SERVICE

You can fax support questions to us any time at 603-337-3075.

C.3 ELECTRONIC SERVICES

You can contact Cabletron's Bulletin Board Service by dialing 603-335-3358.

Our internet account can be reached at support@ctron.com.

You can also check our home pages on the World Wide Web.

•http://www.Cabletron.com

•http://www.ctron.com

C.4 PLACING A SUPPORT CALL

To expedite your inquiry, please provide the following information:

•Your Name

•Your Company Name

•Address

•Email Address

•Phone Number

•FAX Number

SmartCell 6A000 User Guide Appendix C-1

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Contents Order number Part number 04-0045-01 Rev. a SmartCell 6A000 User GuideIi SmartCell 6A000 User Guide FCC Class a Notice Declaration of Conformity Addendum Safety Information Class 1 Laser Transceivers Fiber Optic Protective Caps Regulatory Compliance Summary Safety Revision History Table of Contents Troubleshooting Acronyms Index Table of Contents Xii SmartCell 6A000 User Guide List of Figures List of Figures Xiv SmartCell 6A000 User Guide List of Tables List of Tables Xvi SmartCell 6A000 User Guide Introduction Introduction SmartCell 6A000 User Guide Unpacking the Switch Switch Installation and SetupInspecting the Switch Check Accessory Carton Contents6A000-04 and 6A000-02 front panels Mbps STS-3c/STM-1 UTP5, 4 Ports Installing the SwitchInstalling the Switch Installing the SmartCell 6A000 Adapters provided for connecting to the switch Configuring the Switch6A000 console and network connections Console Commands Using the ConsoleClient Adding and ModifyingEnter ServerAddress 390000000000000000001441800020d414418001 Console HelpUNIATMAddress 390000000000000000001441800020d414418000 Creating AN IP Over ATM Vlan IP Over ATM and LaneIpatmarp ATM Addressing for IP over ATMSmartCell ZX # add wellknownaddress Creating AN Emulated LANELANType802.3 The default Ethernet is used ATM Addressing for LAN Emulation Switch Clients ELANs Across Multiple SwitchesElan1 Backing UP and Restoring Switch Configuration Switch AdministrationPath /backdir/config-1 Path server.ima Upgrading Operating SoftwareUnsuccessful Update Setting UP RoutesUsing the df Command to Recover Creating Iisp Routes Iisp RoutingSmartCell ZX # show netprefix a4 ATMAdress 39000000000000000000144780 SW2s netprefixATMAdress 39000000000000000000141500 SW3s netprefix Iisp Routes Among Multiple SwitchesATMAdress 39000000000000000000144180 SW1s netprefix Iisp routes between multiple switches Default Iisp RoutesIisp Routes and Network Topology For example, create a default Iisp route from port B1Routing Loops 112255 112244UNI Routes SigConfig and PortAutoDetect with Iisp RoutingIisp Metrics and Load Sharing UNIATMAddress 440000000000000000001441800030E514418000IP Routing To see the route, enter the show route command on SW2 Logs and AlarmsLog Message System How Log Messages and Alarm Messages DifferViewing and Filtering Messages Console Setting UP PVC ConnectionsPoint-to-Point PVCs Connecting to Local Client Through Point-to-Point PVC100 10.1.1.0Point-to-Multipoint PVCs Show vccmask Non-zero VPIsSmartCell ZX # show portconfig a1 SmartCell ZX # set portconfig a1Traffic Descriptors Traffic Management5000 8000Call Admission Control Policy # set cacparams Class of Service QueuesPortNumberALL Port ID Queue SmartCell ZX # show switchtrafficcongestion Class of Service Queue Allocation GuidelinesEFCI, EPD, and RM Thresholds Traffic Management Troubleshooting IP Over ATM TroubleshootingLogprint off command Troubleshooting LAN Emulation Diagnosing Congestion Troubleshooting CongestionGlobal Congestion Port Congestion Troubleshooting TroubleshootingCongestion Troubleshooting Congestion Hardware Components Appendix a Features and SpecificationsFront Panel Figure A-1 Front panel CPU ModuleInput/Output Port Modules Switch Modules MSM and ESMModule TypeCharacteristics Figure A-3 Group and port identifiers Port NumberingSwitch Module FeaturesSignaling and Routing 3 I/O ModulesLAN Servers and Clients Connection ManagementManagement ATM Forum LAN Emulation LaneTechnical Specifications SpecificationsPhysical Specifications Standards Specifications ATM Port SpecificationsRJ-45 DB-25 Pin Color Description CPU Serial Port Pin-Out DescriptionsTable A-11 RJ-45 to DB-25 Adapter Modem Adapter Appendix A-12 SmartCell 6A000 User Guide Internet MIB Hierarchy Appendix B Smartcell 6A000 and SnmpFigure B-1 Internet MIB Hierarchy Zeitnet Proprietary MIBFigure B-2 ZeitNet Private MIBs Interpreting the Object IdentifierProprietary MIB Functions Client for Snmp Management Console Commands That Affect the AgentMIB Exceptions Non-ConformanceNot Supported SmartCell 6A000 User Guide Appendix B-7 Page Electronic Services FAX ServiceAppendix C Technical Support Telephone AssistanceSoftware Warranty Hardware WarrantyRepair Services Appendix D Acronyms Can CACCBR CcittDTE DCCDVT NETFifo FCSFTP IeeeIP/ATM IOMIPX ITU-TSSLeselan LESLIS LLCNFS NetbeuiNIC NLSPMD PDUPMP PPDSAR SaalSAR-PDU SBETCP TaxiTDM TftpVCI VCCVCL VlanAcronyms Appendix D-12 SmartCell 6A000 User Guide Index Add wellknownaddress command 3-6 AddressSetting up routes Vlan Index SmartCell 6A000 User Guide