Extron electronic IPI 100, IPI 200 manual HelpDesk Software, Introduction to the Software

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HelpDesk Software

Introduction to the Software

The IP Intercom System requires a PC running the IP Intercom HelpDesk software and an IP Intercom unit. The HelpDesk program (provided on the software disk) has a management and monitoring application (the main screen) and a configuration utility.

If an IPI 100 series unit is used, it must be linked to an MLC 226 IP controller. The IPI 200 series are stand-alone units that do not need to be connected to another MediaLink device.

The PC, the IPI 200 series unit, and the MLC 226 IP, when used with an IPI 100 series unit, must all be connected to the Local Area Network (LAN) and each must have a unique IP address. Consult with your IT department to ensure that IP addresses have been correctly allocated.

Network and IT administrators should use information from the following white papers, which can be found on the Extron Web site (www.extron.com), to ensure optimal network configuration and compatibility for the IP Intercom system:

•IP Intercom Network Impact Statement

•IP Intercom Best Installation Practices

Extron recommends that the IP Intercoms and the HelpDesk be on the same LAN with a static IP address and not be separated by a firewall. If the IP addresses are on different subnets, it is best to set up a dedicated VLAN. If a firewall is required, the following ports need to be open: UDP port 3121 (audio traffic), TCP telnet port 23 (control and status), UDP port 3122 (inter‑helpdesk communication), and UDP ports 1230 and 1231 (auto discovery).

If you are using an IPI 100 series unit, linked to an MLC 226 IP controller, you must configure the MLC for network communication before you can install and use the intercom system software. For more information about configuring the MLC, see:

•“Software-and Web Page-based Setup and Control“ in the MLC 226 Series User’s Manual

•The Global Configurator Help File (automatically downloaded and installed along with the Global Configurator software)

System Requirements

Before installing the IP Intercom program, ensure that your computer system meets the minimum requirements, which are shown on page 1‑5.

Installling the Software

To install the IP Intercom software on the hard drive:

1.Locate and select the IPI Intercom software from the Extron Product Software disk or the Extron Web site.

2.Click Install (Extron product software disk) or Download (Extron Web site) and follow the on screen instructions to download and install the program.

The installation procedure:

•Creates and installs the files in a directory (C:\Program Files\Extron\IPI).

•Adds an IPI icon to the desktop

•Adds program shortcuts to the Start menu in a group named “Extron Electronics”.

NDo not change or rename the directory where these files are installed.

5-2 IPI 100 and IPI 200 Series • HelpDesk Software

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Contents MediaLink IP Intercom Interfaces Push to TalkPrecautions Safety Instructions EnglishConsignes de Sécurité Français Sicherheitsanleitungen DeutschFCC Class a Notice Page Table of Contents Table of Contents, cont’d IPI 100 and IPI 200 Series Table of Contents Iii Iv IPI 100 and IPI 200 Series Table of Contents One Before you get StartedTerms and symbols used in this manual PrefaceAbout this Manual IPI 101 AAP IPI 104 AAP IPI 201 Series IPI 204 SeriesAbout the IP Intercom Modules Additional reference materialFeatures Security featuresLED indicator to show when the room is being monitored System Requirements UL RequirementsPreface, cont’d Installlation TwoInstalllation IPI 100 and IPI 200 Series InstallationMLC 226 IP’s rear panel, as shown in the following figure Connector MLC 226 IP AAP or a mounting frameInstalllation, cont’d MLC Audio ConnectionSample Applications Single PC to panelMultiple PCs to panel NetworkPanel-to-panel mode Server mode Intercom with amplifier MPAInstalllation, cont’d Three OperationFront Panel Features and Operation OperationIPI 100 and IPI 200 Series Operation Button Operation Push to talk operationIndication lighting\⤀ Button Color IndicationOperation Initial Configuration FourInitial Configuration IPI 100 and IPI 200 Series Initial ConfigurationBefore you Begin Setting the IP address using Global Configurator At its factory default IP addressIPI 200 Series intercom unit must be Advanced button name changes to BasicSetting the IP address using embedded Web pages Open a Web browser on the local PCIntercom unit’s embedded Web page is displayed Return to the TCP/IP Properties dialog box on the PC Setting the IP address using the ARP command Arp s IP address MAC addressFive HelpDesk SoftwareInstallling the Software HelpDesk SoftwareIntroduction to the Software IPI 100 and IPI 200 Series HelpDesk SoftwareLog-in as User Log-in as a HelpDesk Administrator Starting the ProgramHelpDesk Software, cont’d Configuring the IP Intercom System Basic ConfigurationUsing the Configuration Utility Use the drop-down menu to select the appropriate optionImporting a GC2/GCZ file Click Import. a Windows Open dialog box opensEntering an IP address manuallly Select Manually by IP Address from the drop-down menuScanning the local subnet Configuring an IP device with the configuration utility Talk mode Listen mode Start speaking. WhileGroup announcement Select an available group or All IntercomsLoading a pre-recorded .wav file Changing the default .wav file for intercom eventsTo load a pre-recorded file Setting up a peer-to-peer network Calll forwardingNone of the PCs can be set to Server Mode Setting up one PC as a serverAll HelpDesks must be linked to the Server PC Server PC must be set to Server Mode HelpDesk Software, cont’d Specifications, Part Numbers Accessories Specifications, Part Numbers, Accessories Specifications IPI 100 SeriesAccessories IPI 100 Series\⤀ Accessories Part numberIncluded Parts IPI 100 Series\⤀ Included parts Replacement Part numberSpecifications, Part Numbers, Accessories, cont’d Specifications IPI 200 SeriesExtron Lbs 0.2 kg Accessories IPI 200 Series\⤀ Included Parts IPI 200 Series\⤀Amplifiers, cable, miscelllany Part number Specifications, Part Numbers, Accessories, cont’d AppendixBB SIS Programming and ControlSIS Programming and Control Host-to-IPI CommunicationsIPI-initiated Messages IPI 100 and IPI 200 Series SIS Programming and ControlPassword information Error responsesError response references Commands and Reponses Using the command/response tableSymbol definitions = On/off status 0 = off / disable 1 = on /enableTelnet Web Browser = Escape key hex 1B Use W instead of Esc for Web browsersX4! = X4 = = on, disable/lock the front panel X7! =Command/response table for SIS commands X20+X20 Command Ascii Telnet\⤀ URL Encoded Response X1! CX1! X1! X1!  X1!  X1@ CN Ipn X1@  IpnX4 X1@ or X4 X3$   X1$ CIX1$  X1* X2@   X6$,X1$ EB Bmd X6$,X1$   X6$ EB  X3# CU  IpuX4!  CK X5@ or Pvl X5@ Directory commands Stream Files via Telnet or RS-232File handling commands Stream Files via PortIPI 100 and IPI 200 Series SIS Programming and Control B-15 1AE 0AEReset zap\⤀/Erase Commands IPI 100 and IPI 200 Series SIS Programming and Control B-17SIS Programming and Control, cont’d AppendixCC MountingMounting Mounting the IPI 100 SeriesIPI 100 and IPI 200 Series Mounting Mounting the IPI 200 Series Mounting, cont’d Button Labels IPI 100 and IPI 200 SeriesDAppendix DInstallling or Replacing Button Labels Installling the Button-Label Generator softwareButton Labels Button Label Generator softwareUsing the Button-Label Generator software Installling Button Labels TextExtron Warranty Quick Installation Checklist
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