Extron electronic IPI 200, IPI 100 manual Calll forwarding, Setting up a peer-to-peer network

Calll forwarding

The IP Intercom HelpDesk provides two ways of handling call forwarding:

1.A single PC, acting as a server, forwards calls to the next available help desk.

2.A peer-to-peer network allows calls to be forwarded to any available help desk.

Setting up a peer-to-peer network

All PCs must be running the IP Intercom HelpDesk software.

1.All PCs must have all available intercoms on their intercom list.

a.On the first computer, add all intercoms to the intercom list by one of the methods described on pages 4-5 to 4-7.

b.In the File menu, click on Save or Save As... to save the .xml configuration project file.

c.On each of the other help desks, in the file drop-down menu, select Load Project. Load the project file saved in step 1b onto the help desk PC.

2.All intercoms must be linked to the IP address of one of the available help desks:

a.Open the Configuration Utility and select an intercom in the intercom list.

b.In the Button IP assignments pane, enter the server PC’s IP address or select it from the dropdown list.

c.Click Apply.

d.Repeat steps a-cuntil all intercoms have been linked to one of the available help desk computers.

3.All help desk computers must have a list of all other available help desks, which are added as follows:

a.Open the Configuration Utility window and, in the Tools menu, click on the Multiple HelpDesk Configuration... The HelpDesks window opens:

b.Add the name and IP address of a HelpDesk in the text boxes at the bottom of the window.

c.Click Add. The computer will be added to the Cooperating HelpDesks list.

d.Repeat steps b and c until all cooperating HelpDesks have been added.

NThere is no automated way to add multiple HelpDesks; they must be added individually.

e.When all HelpDesks have been added, click OK.

IPI 100 and IPI 200 Series • HelpDesk Software 5-13