Troubleshooting
If you are unable to get an acceptable image after following the installation instructions, try the troubleshooting tips below.
1Is the external power supply that came with the product connected and plugged into a working power source? For the product to function properly, it must be connected to and receiving power from the external power supply.
2Was the power to the connected devices turned off prior to installation? If not, restart them.
3What resolution are you trying to reach? Tripp Lite’s
4What length HDMI cable are you using? (See the Installation section in this manual for details on the maximum cable distance). The shorter the cable being used, the higher the resolution you will be able to obtain. If you are not able to get an acceptable image, try using a shorter cable, or lowering your source’s video resolution or color depth settings.
5What type of cabling are you using? Inferior cabling can result in poor performance, so it is important that you use cables that can support the video resolution you are trying to obtain. It is recommended that you use Tripp Lite’s
6Test your cables to ensure they are working properly. For example, connect your HDMI cable between a source and monitor that you know works to see if the cable is functioning.
7Is the unit located in an area that exposes it to higher temperatures? If the product is overheated, it will not function
properly.
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8/26/2013 11:07:29 AM |