Intermec PB3 manual Troubleshooting, To clean the printhead and platen roller

When you load a new roll of paper or when voids in the printout are apparent, clean the printhead and platen roller as described next.

Do not use sharp objects to clean the printhead. This may damage the printer and require service or repair.

To clean the printhead and platen roller

1Remove the paper from the printer. For help, see “Loading

Paper” on page 8.

Printhead

Black mark sensor

Platen roller

Tear bar

2Clean the printhead with the included cleaning pen or with a cotton swab moistened with isopropyl alcohol.

3Remove buildup from the black mark sensor and tear bar with a cotton swab moistened with isopropyl alcohol.

4Turn the platen roller with your finger and run a dry cloth, small brush, or cotton swab moistened with isopropyl alcohol across the roller. Ensure that the roller is clean all the way around.

Note: Dust build-up may occur depending on the environment and the quality of the paper supply used. Use a can of compressed air to blow dust and paper debris out of the printer.

Troubleshooting

This section contains information about troubleshooting common problems and contacting Product Support.

PB3 Mobile Printer User’s Guide 19