Moxa Technologies CP-168U user manual General Troubleshooting

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Troubleshooting

Common Smartio CP-168U board errors and possible corresponding solutions are given below. If the problem still cannot be solved after following these suggestions, contact your dealer or Moxa for help, or use the Problem Report Form at the end of this manual to report problems to your dealer to receive faster technical support.

General Troubleshooting

1.The MOXA PCI board cannot be detected by the MOXA driver while installing the driver.

Hardware causes and solutions:

A.The board is not installed. Please install the board in an empty PCI slot.

B.The board is not properly plugged into the system’s PCI slot. If that is the case, re- plug the board in a 32-bit PCI slot. It may also be the case that the PCI slot is defective. In this case, try other PCI slots until you find one that works.

C.The motherboard does not have an available IRQ for the CP-168U board. Enter the PC’s BIOS and make sure an IRQ setting is available in the PCI/PnP settings.

2.The MOXA board and driver are activated but cannot transfer (transmit/receive) data.

Hardware Causes and Solutions:

A.Make sure the cable wiring is connected correctly. Refer to the “Connection Cable and Cable Wiring” chapter to see correct cable connection options.

B.The cable or the board are probably defective. Please try other ports, cables, or boards to verify this, or use the PComm Diagnostic utility to test MOXA board and port conditions. If Diagnostic reports an error, replace the faulty components.

Software Causes and Solutions:

Image 79 Moxa Technologies CP-168U user manual General Troubleshooting
Contents Smartio CP-168U User’s Manual Page Trademarks Copyright NoticeDisclaimer Page Moxa Internet Services Page Table of Contents Overview IntroductionSurge Protection PCI SolutionOperating System Support Moxa Serial Comm Tool Features Package Checklist 136.9 × 100 mm 5.39 × 3.94 in CP-168U Installation Installation GuidePage Installing the Smartio CP-168U board Hardware InstallationSmartio CP-168U User’s Manual Windows Software InstallationInstalling the Driver Software Installation Smartio CP-168U User’s Manual Software Installation Using Device Manager How to Check the InstallationPort Configuration Smartio CP-168U User’s Manual Using PComm Windows 2000/XP Using Event LogPlay devices Click on Next to continue Smartio CP-168U User’s Manual Software Installation Smartio CP-168U User’s Manual Software Installation Smartio CP-168U User’s Manual Device Manager Port Configuration Software Installation Event Log Moxa PComm UtilityRemoving the Driver Click on OK to proceed with the un-installation of the board Windows 95/98 Installing the Driver First Time Driver Installation Windows Software Installation Board and Port Ready Configuring the Board and Ports Smartio CP-168U User’s Manual Updating the Driver Removing the Driver Windows NT Installing the Driver Software Installation Smartio CP-168U User’s Manual Smartio CP-168U User’s Manual Software Installation Smartio CP-168U User’s Manual Re-Configuring Port Settings Configuring the Board and PortsConfiguring Another CP-168U Board Removing an Existing CP-168U Board Configuration Removing the Driver DOS Setting up the Driver Software Installation TxD buffer size Port numberF5 Group Edit RxD buffer sizeLinux SCO Smartio CP-168U User’s Manual Bus/Dev No Smartio CP-168U User’s Manual Software Installation Page Serial Programming Tools PComm InstallationPComm Programming Library Utilities Diagnostic for Moxa boards onlyMonitor for Moxa boards under Windows NT/2000/XP/2003 Terminal Emulator RS-232 Cable Wiring Connection Cables and Cable WiringDB62 Female Connector Pinouts DB-25/M Pin Assignment Opt8B/C DB-9/M Pin Assignment Opt8-M9, Opt8DRJ45 Pin Assignment Opt8-RJ45 DB-25/F Pin Assignment Opt8A/SDB-25/F Pin Assignment Opt8K DB-25/F Pin Assignment Opt8F/ZGeneral Troubleshooting TroubleshootingWindows NT system panics blue screen Troubleshooting Page Technical Reference SpecificationsMoxa Uart Return Procedure Revision History
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