Troubleshooting

of the print. Perform a manual recovery if the Printhead status is (XX20) RECOVER/ (XX21) REPLACE.

νWith longer plots, average productivity will increase (i.e. same area is printed in less prints > reduction of servicing at the beginning/end of the print).

Troubleshooting Take-Up-Reel Problems

Issue

Main Reason

Action/Check

 

 

 

 

 

 

Right Hand (RH)

The Printer is not

Check that the TUR power cord is connected

Module LED is OFF

connected or switched

 

 

 

ON

Check that the switch located at the rear side of

 

 

the RH Module is ON

 

 

 

RH Module LED is

The Spindle LOCK

Check that the TUR Spindle is inserted on the

RED

Lever is not closed

TUR and the automatic lock is closed

 

 

 

 

 

Check that the LED turns from RED to GREEN

 

 

when manually closing the Spindle Lock Lever

 

 

 

RH Module LED is

Problem with the RH

Check that the sensor cable is well connected to

blinking RED-

Module Sensor

the Sensor Assembly

GREEN

connection

 

If the problem persists, call an HP representative

 

 

 

 

 

Media is not being

TUR is ON but is not set-

Check that the RH Module LED is ON (and

rolled

up correctly

GREEN)

 

 

 

 

 

Check that the TUR Spindle is inserted and the

 

 

Spindle Lock Lever is closed

 

 

 

 

Media is not supported

Check that the media weights are being used, set to

 

or it is not set-up

the media size used and the blue flanges are inserted

 

correctly in the TUR and

on the media weight

 

the Media skew is

 

 

 

 

causing problems

Check that the media is stuck to the Spindle as

 

 

parallel as possible to prevent skew

 

 

 

 

 

Check that the Deflector Bar is correctly installed

 

 

and that the Media routing is OK

 

 

 

 

 

Check that the media is HP supported.

 

 

Transparent media are not supported for being

 

 

used with the TUR

 

 

 

Media is being cut

The TUR is not set-up in

Check that the TUR ON option is activated on the

after each print

the Front Panel Menu

Front Panel (Devices Menu)

 

 

 

1-40

HP DesignJet 5000 Series Printers Service Manual

Page 51 Page 53
Page 52
Image 52
HP 5000 manual Troubleshooting Take-Up-Reel Problems, Issue Main Reason Action/Check
Page 51 Page 53

5000 specifications

The HP 5000 series is a distinguished line of wide-format printers by Hewlett-Packard, specifically designed to meet the demanding needs of professional graphics and technical printing. This series is renowned for its ability to produce high-quality prints with exceptional speed and precision, making it a popular choice for print service providers, architects, and engineers.

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