HP 5000 Marks and/or scratches on double-sided media, Long Term Color Bleeding Glossy Papers

Print Quality

Marks and/or scratches on double-sided media

If you are using double-sided media and there are marks and scratches evident on the media, the platen may need cleaning ((See

⇒Page 9-9).

There are Smears or Scratching on the Printed Media

This problem can appear on paper-based coated media if a lot of ink printed quickly. The media cannot absorb the ink quickly enough and becomes distorted. As the Printheads move over the media, the Printheads and the media come into contact with each other and the printed image is smeared.

1Press the Cancel key on the front panel; if you continue to print, the paper may damage the Printheads.

2Cancel the print job from your computer application. In order to obtain better results perform the following:

νUse HP recommended media. If the image you are printing has intense color, use HP Heavy Weight Coated (Economy) Paper.

νUse extended margins, or try to increase the print margins by relocating the image on the page from the software application.

νEnsure the Deflectors are installed on your Printer.

νIf the customer is using ‘Media Saving Options’ from the advanced section of the HP- GL/2 Driver, try disabling one or both of the options ‘auto rotate’ and ‘inked area’.

νUse the Take Up Reel if you have one installed.

If the above fails to solve the problem of smears and scratching, change the media that the customer is using to a non-paper based media such as HP High Gloss Photo Paper.

Long Term Color Bleeding (Glossy Papers)

If you see the colors are bleeding into the paper i.e. the color is soaking into the paper making the lines fuzzy and bleary. This will be because of the humidity conditions that the Printer is working under:

νAsk the customer to change the paper that they are printing with or

νRemove the Printer from the high humidity conditions.

6-22 HP DesignJet 5000 Series Printers Service Manual