System Error Codes

System Error:

ffff ffff 01dcxxxx

Problem

There is a problem with the I/O Card (happens during power-up).

Description:

 

Corrective Action:

Try the following:

 

 

ν Disconnect the Network Cable and check if the error still appears

 

 

during power-up.

 

 

ν If the error does not appear again, then the problem may have

 

 

been that the Printer was receiving some information through the

 

 

port while powering-up.

 

 

ν If the error does appear again, then power OFF the Printer,

 

 

remove the I/O Card from the back of the Printer and power ON

 

 

the Printer again. Check if the error still appears during power-up.

 

 

– If the error does appear again, replace the Main PCA ( ⇒ Page

 

 

8-79) or the Hard Disk Drive (⇒ Page 8-72).

 

 

– If the error does not appear again (powers-up correctly without

 

 

the I/O Card), then try inserting the I/O card in the second slot to

 

 

check if it works. If it doesn’t work in the second slot, then replace

 

 

the I/O Card. If the new I/O card also fails, replace the Main PCA

 

 

( ⇒ Page 8-79) or the Hard Disk Drive (⇒ Page 8-72).

 

 

 

System Error:

ffff ffff 030d0170 or ffff ffff 030d0171

Problem

At power-up, the Printer thinks it is smaller than 42 inches.

Description:

 

Corrective Action:

Try the following:

 

 

ν Check that there are no obstacles in the Scan-Axis which stops

 

 

the Carriage from reaching the end-stops on both sides.

 

 

ν Check that the Carriage moves freely from side to side.

 

 

ν Check that the IDS Crane is installed correctly on top of the

 

 

Carriage and that the Carriage Cover is clipped on correctly.

 

 

 

System Error:

ffff ffff 031609xx

Problem

This error code only appears if the Main PCA was replaced without

Description:

removing the media from the Printer, because the firmware tries to

 

 

find the last media information in the EEROM. Since the

 

 

information cannot be found, this error code is displayed.

Corrective Action:

Remove the media and re-boot the Printer. This error code should

 

 

not appear again.

2-6

HP DesignJet 5000 Series Printers Service Manual

Page 57 Page 59
Page 58
Image 58
HP 5000 manual Ffff ffff 01dcxxxx
Page 57 Page 59

5000 specifications

The HP 5000 series is a distinguished line of wide-format printers by Hewlett-Packard, specifically designed to meet the demanding needs of professional graphics and technical printing. This series is renowned for its ability to produce high-quality prints with exceptional speed and precision, making it a popular choice for print service providers, architects, and engineers.

One of the standout features of the HP 5000 series is its use of HP's thermal inkjet technology, which ensures consistent, vibrant colors and sharp details. This innovative technology allows for precise droplet placement and control, resulting in prints that are both visually stunning and intricately detailed. Additionally, the printers utilize a range of high-capacity ink cartridges that provide an extended print life and fewer interruptions for users, enhancing overall productivity.

The HP 5000 series printers support a wide variety of media, accommodating everything from standard bond paper to heavyweight coated stocks. This versatility enables users to create a diverse array of printed materials, from posters and banners to detailed technical drawings. Coupled with high resolution capabilities, often exceeding 1200 dpi, the prints produced boast remarkable clarity and depth that meet industry standards.

Connectivity is another significant aspect of the HP 5000 series, as these printers come equipped with multiple interfaces, including USB and Ethernet, allowing for seamless integration into various production environments. They are also compatible with HP's DesignJet software, which simplifies the printing process and enables users to manage print jobs efficiently.

In terms of design, the HP 5000 series printers boast a compact footprint, making them suitable for a wide range of workspaces. Additionally, their user-friendly interface features an intuitive control panel that simplifies operation, even for less experienced users. The series also incorporates energy-efficient technologies that enhance sustainability without compromising performance.

Furthermore, with HP's dedication to environmental responsibility, the HP 5000 series printers are designed with recyclable materials and low energy consumption features, aligning with modern eco-friendly printing practices.

In summary, the HP 5000 series exemplifies the convergence of advanced technology, versatility, and user-focused design, making it an ideal choice for professionals who require high-quality, efficient printing solutions. Its exceptional performance, multiple connectivity options, and commitment to sustainability set it apart in the world of wide-format printing.
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