HP 5000 manual System Error Codes, Xxxxxx-Yyyyzzzz

System Error Codes

System Error Codes

NOTE

NOTE

NOTE

Introduction

Before troubleshooting System Errors, if possible, repeat the procedure performed when the error was reported.

When reporting the System Error Code, make sure that you supply the full Error Code and the firmware version (displayed during the initialization process when powering ON the Printer or available in the User’s Printer Setup ⇒ Utilities ⇒ Statistics menu).

The following pages contain a list of System Error Codes and their respective descriptions and recommended corrective actions. Only try one recommended action at a time and check if the Error Code has disappeared.

System Error Codes consist of two groups of alphanumerics:

[XXXXXX]-[YYYYZZZZ]

The first set of 6 alphanumeric characters consists of the System Error and the second set of 8 digits, when present, refer to the internal error data.

If the YYYY digits in the second set of 8 characters are zero [0000ZZZZ], this indicates a LAN Card System Error. The last four digits [ZZZZ] of the Error Code must be reported to the vendor support organization:

νFor HP JetDirect Cards, this error code must be reported to the iIPS Division Support.

νFor 3rd party LAN Cards, the HP support organization should communicate to the customer that they should address it through the 3rd party vendor support structure.

HP DesignJet 5000 Series Printers Service Manual 2-3