Troubleshooting

Check Paper Path

NOTE

NOTE

This warning appears whenever the friction on the Paper-Axis is too high: the electrical current needed by the Paper-Axis Motor to move the paper is too high, so before burning the motor or the Main PCA, this warning appears. The common reason for this error is an internal paper jam or at the end of a roll of media the paper is glued to the media core. It can also be due to a defective motor or Main PCA.

νCheck that there are no pieces of paper left inside the Printer, especially if it happens after a paper jam.

One way to verify this easily is to take a rigid sheet of paper and move it along the paper path with the media load lever lifted.

νAlso, check that the customer has inserted the spindle hubs completely, otherwise they may rub against the side plate and increase the friction.

νIf the error still persists, check that the Paper-Axis Motor cables are connected correctly and that they are not damaged.

ν If the Printer still fails, replace the Paper-Axis Motor ⇒ Page 8-100.

Turn the Drive Roller by hand once the motor is removed to verify that it turns smoothly. Also, after replacing the Paper-Axis Motor, perform the Media-Axis Test (⇒ Page 4-12)and check that the values are within the given limits.

ν If the Printer still fails, replace the Main PCA ⇒ Page 8-79.

Check Printhead Path (1)

This warning appears whenever friction on the Scan-Axis is too high: the electrical current needed by the Scan-Axis Motor to move the Carriage is too high, so before burning the motor or the Main PCA, this warning appears. The usual reason for this error is an internal paper jam, an obstacle in the Printhead path, a broken belt, badly installed Ink Supply Tubes, etc.

νApply Oil along the complete axis of the Slider Rods with the

User’s Slider Rods Lubrification Kit ⇒ Page 9-8.

νAlso, switch OFF the Printer and move the Carriage from side to side to verify that it moves smoothly.

νIf the Printer still fails, check that the Scan-Axismotor is connected correctly to the Main PCA and that the cable is not damaged.

ν If the error remains, replace the Belt (⇒ Page 8-46) or the Scan- Axis Motor ⇒ Page 8-55.

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HP DesignJet 5000 Series Printers Service Manual

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HP 5000 manual Check Paper Path, Check Printhead Path
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5000 specifications

The HP 5000 series is a distinguished line of wide-format printers by Hewlett-Packard, specifically designed to meet the demanding needs of professional graphics and technical printing. This series is renowned for its ability to produce high-quality prints with exceptional speed and precision, making it a popular choice for print service providers, architects, and engineers.

One of the standout features of the HP 5000 series is its use of HP's thermal inkjet technology, which ensures consistent, vibrant colors and sharp details. This innovative technology allows for precise droplet placement and control, resulting in prints that are both visually stunning and intricately detailed. Additionally, the printers utilize a range of high-capacity ink cartridges that provide an extended print life and fewer interruptions for users, enhancing overall productivity.

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Connectivity is another significant aspect of the HP 5000 series, as these printers come equipped with multiple interfaces, including USB and Ethernet, allowing for seamless integration into various production environments. They are also compatible with HP's DesignJet software, which simplifies the printing process and enables users to manage print jobs efficiently.

In terms of design, the HP 5000 series printers boast a compact footprint, making them suitable for a wide range of workspaces. Additionally, their user-friendly interface features an intuitive control panel that simplifies operation, even for less experienced users. The series also incorporates energy-efficient technologies that enhance sustainability without compromising performance.

Furthermore, with HP's dedication to environmental responsibility, the HP 5000 series printers are designed with recyclable materials and low energy consumption features, aligning with modern eco-friendly printing practices.

In summary, the HP 5000 series exemplifies the convergence of advanced technology, versatility, and user-focused design, making it an ideal choice for professionals who require high-quality, efficient printing solutions. Its exceptional performance, multiple connectivity options, and commitment to sustainability set it apart in the world of wide-format printing.
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