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HP 5000 manual

Models: 5000

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Removal and Installation

10. Lift out the blue Retaining Clip.

11. Remove ALL the Ink Cartridges from the Printer.

12. Open the door at the back of the Left Cover.

8-28	HP DesignJet 5000 Series Printers Service Manual

Image 278

HP 5000 manual

Contents

DesignJet 5000 Series Large-Format PrintersSafety Symbols DesignJet 5000 Series Readership Part Numbers Using this ManualPurpose ConventionsTable of Contents System Error Codes Service Tests and Utilities Print Quality Parts and Diagrams Table of Contents Glossary Index Table of Contents Troubleshooting Introduction Guide to Troubleshooting the PrinterTroubleshooting System Error Codes Phone SupportTroubleshooting Calibration Error Codes Performing a Service Test on a Failed AssemblyPerforming the Necessary Service Calibrations Solving Image Quality Problems Troubleshooting Ink Supplies Error CodesTroubleshooting Initialization Self Diagnostic Errors Printer does not Power on Status LED’sWhen clearing a media jam, sometimes media is stuck Troubleshooting Media Jams/Printhead CrashesIf using HP Coated Media when problem occurred, please also ALL the Front-Panel LEDs are Lit but Nothing Else HappensAttempting any procedures to resolve the problem Troubleshooting Shutdowns User MessageEach case, make sure that you power OFF the Printer before Check Printhead Cleaner PathCheck Paper Path Check Printhead PathReplace Message xx15 Replace and xx16 Replace Problems with Vacuum Vacuum suction much lower at high altitudesColor differences in different HP DesignJet Printers Banding with unsupported Media Banding due to Ink Cartridge replacement while printingBanding at variable extreme environmental conditions Hue shift on HP Colorfast Adhesive Vinyl media Black Smearing on HP Photo Imaging GlossDry Cockle on High Density Prints Using Paper Based Media Worm marks cockle on part of plots on paper based media User message Media loaded incorrectly. Remove media Media Skew when Printing a Banner PlotDrying Time Too Long for HP Studio Canvas User message Power Supply Error #1 User message Warning Incorrect type of tubes systemPage Cutter Assembly Problems This problem is solved in any A.02.xx firmware releaseCarriage and Scan-Axis Problems Media-Axis ProblemsElectronics Problems Time the printer takes to start printing is longer Network configurationTemperature reading to adjust the printing speed. This is Actual printing time is slowerDry time at the end of the print is longer Firmware Upgrade Does Not Work Through the Parallel PortLanguage Selection is blocked in a brand new printer Typical Failures After Exchanging the Ink Tubes Solving Media-Handling Problems How to Navigate through the Front Panel Menus Setup MenuAlways Appear Utilities Menu Short, FullInternal RIP Settings Menu DICQueuing and Nesting Menu HP-GL/2 Settings Menu Always Appear PostScript OnlyFormat Menu HP DesignJet 5000 Series PrintersDemos Menu Always AppearRoll/Sheet Info Vendor Name Ink Cartridge Menu Ink Level Capacity Part Number Manufacture Date Yes, NoPrinthead Menu Press Enter Service Configuration PrintPrinter Setup Options How to Use the Service Configuration Print Press Up and EnterLower General Printer InformationThese are maximum mechanical printing speeds and do not Troubleshooting Take-Up-Reel Problems Issue Main Reason Action/CheckSystem Error Codes System Error Codes System Error Codes XXXXXX-YYYYZZZZEven though the customer can continue working with a Continuable and Non-Continuable Error CodesTo troubleshoot the problem Ffff ffff 02b301b0 Ffff ffff 01dcxxxx 01002D Non-Continuable Ffff ffffFfff ffff 036e0136 System Error 010023 Non-Continuable Different power socket010041 Back of the Printer 011000NIB Crash 06030C APS Failure Try the followingSystem Error Problem Description Corrective Action 0A0070 Continuable 0A0050 Non-ContinuableSystem System Error Problem Description Corrective Action 0B0004 System Error Problem Description Corrective Action 0B000B Primer Shutdown Error0B000A System Error Problem Description Corrective Action System Error 0C0032 Continuable 0C1001 Firmware Error has occurred To unload the media and switch the Printer on and OFF againThis problem only appears when you try to upgrade from Non 0D0000 Continuable0F0200 00b007bc E50000 HP Ink Supplies Troubleshooting Ink Cartridges Printheads and Printhead CleanersWhat are HP Ink Supplies? Identifying the Components General Information About HP Ink SuppliesSome General Precautions When Handling HP Ink Supplies Priming the Ink System When Should You Replace the HP Ink Supplies?Show the XX11Replace message Refer to 3-12, Error Status Front Panel Display Obtaining Ink Cartridge Information Obtaining Printhead Information Page Simply following the instructions in the action message Most problems with Ink Supplies will be solved by the userStatus Codes and Messages Status Messages InsertError Status Messages Status Code Part / InformationHP Ink Supplies Troubleshooting Printhead Information Printhead Recovery Procedure Ink Cartridge Errors First Digit = 6, 7 When replacing Ink CartridgesInk Cartridge Information Printhead Cleaner Errors First Digit = A, B or InformationFor Firmware Versions earlier than A.01.12 Major Ink Supplies Problems Dry-firing of PrintheadsReplace Message xx15 Replace and xx16 Replace HP Ink Supplies Troubleshooting Service Tests Utilities Diagnostics Self Test IntroductionService Tests and Utilities Present after replacing a component, remember to ReinstallComponent Self Diagnostics Initialization Sequence Service Tests Diagnostics Entering the Service Tests Menu Press Down and Enter Press Enter Scan Axis Test Report the values to the nearest HP Response Center or HP Support Office to determine whether values are withinMedia Axis Test With Media Service Utilities Entering the Service Utilities Menu O P U U S E N O H P Service Tests and Utilities Turn Drive Roller Detected, the message below is displayedPrime Tubes Ink Initializing printer Please wait. xx sec INK Startup Altitude Setup Over 2000 mEerom Setup If you want to set the Model Number If you want to set the Serial Number Encoded in the EeromIf you want to set the Japanese Fonts Press BackMake Selection Reset Life Counters Counter for a component when it has not been replacedBackPress Back Backup Eerom Press Back to return to the Service Utilities menu That color Image Quality WarningIf you use degraded Printheads, the print quality may be For Firmware Version A.02.xx, the Printer does not print Diagnostic PrintDiagnostic Print that you need Enter to print itService Calibrations Refer to the following page for the relevant Calibration Service Calibrations Entering the Service Calibrations Menu Press Down and Enter Service Calibrations Scan-Axis Calibration Can be located on the label on the side of the Line Sensor Assembly on the right side of the CarriageMake Selection Calibration, a continuable Sytem Error will be reported See If Scan Axis Calibration is performed without insertingRefer to page 5-26, Calibration Error Codes to troubleshoot Error codesService Station Calibration Service Station Press Enter to confirm or Back to correct Refer to 5-26, Calibration Error Codes to troubleshoot error CodesPerform the Accuracy Calibration as follows Codes for its description and resolutionAccuracy Calibration Media apart from HP High Gloss Photo PaperDo not use any other type of media apart from HP High Gloss Photo PaperPress Load/Unload Media Calibration Error Press Enter to continue Carriage Height Calibration Procedure should be carried out using the Carriage HeightAssembly or Center Platen Assembly Tool See below that came with the new CarriageService Calibrations With the Carriage itself See belowPage Screws should not be removed Page Page Page Page Calibration Error Codes Introduction 0000 This code is not an error. See the other codes reportedPen voltage error 0001Line Sensor pattern is not printed. Firmware error 0004User Printhead error0100 Firmware Error Scan-Axis Alignment Error in slow speed section in Black Closed Loop Color plot file is not available Media Profile Error Firmware Error Service Calibration Error Problem Description Corrective Action Turn the Printer OFF and on and retry the calibration Wrong media type or no media Could not detect Printhead Cleaner Printhead Cleaner is not correct type Drop Detector did not detect Printhead nozzles spitting Calibration failed for Yellow Printhead Service Service Calibrations Print Quality Print Quality Troubleshooting Checklist Print QualityCalibration Photo Paper when performing the Service AccuracyPrint Modes Considerations for Printing the Diagnostic Print How to Use the Diagnostic PrintWhat is the Diagnostic Print? Printing the Diagnostic Print PPO Print Quality Overall Print Quality Test What is Banding?Solving the Banding Problem Perform Printhead Recovery ⇒ Printer has automatic procedures to hide many PrintheadDefects. This type of problem affects print quality mostly Productivity and Max. Speed modes. If you use Max. QualityHigh quality modes media advance problems may not appear Or graininess will appear in all the colorsSolving the Color Alignment Problem Color Alignment Print TestSolving Bidirectional Alignment Problems Bidirectional AlignmentVertical Line Straightness Solving Vertical Line StraightnessModes Nozzle Print TestAffects print quality mostly in Productivity and Max. Speed How to fix the Nozzle Defects No Printing Defects Found in the Diagnostic Print Print Quality ProblemsSolving Color Accuracy problems Solving Color Consistency problemsPrints are Too Short Color Accuracy ConfigurationBlurred Lines Ink Bleeds from Lines Colors are not as Expected Bad Color to Color Alignment in the Media-AxisBanding at the Top Vertical BandingWarped Lines on Media MediaPrinted surface smearing roll Long Term Color Bleeding Glossy Papers Marks and/or scratches on double-sided mediaThere are Smears or Scratching on the Printed Media Parts and Diagrams Printer Support Printer Support Bin and Take-Up Reel Bin and Take-Up Reel Right Hand Cover Right Hand Cover Left Hand Cover and Rear Door Left Hand Cover and Rear Door Top and Back Covers Top and Back Covers Service Station Service Station Vacuum Fan Vacuum Fan Booster Fan and Media Sensor Booster Fan and Media Sensor Paper-Axis Motor Paper-Axis Motor Scan-Axis Motor Scan-Axis Motor ISS and APS Assembly ISS and APS Assembly Ink Tubes System Ink Tubes System Boot ROM DIMM, Dram Memory and Covers Sdram Dimm 128MBBootROM, Memory and Covers Rear Electronics Access Covers Rear Electronics Access Covers Hard Disk Drive and Cover Hard Disk Drive and Cover ISS PCA and Main PCA ISS PCA and Main PCA Power Supply Unit Power Supply Unit Carriage Assembly Carriage Assembly Tensioner Assembly and Encoder Strip Tensioner Assembly and Encoder Strip Platen Assemblies Platen Assemblies Pinch-Wheels Assembly and Lever Pinch-Wheels Assembly and Lever Center Guide, Deflector and Entry Roller Center Guide, Deflector and Entry Roller Tubes Guide Assemblies Tubes Guide Assemblies EMC Covers EMC Covers Spindle and Hub Spindle and Hub Miscellaneous Items Media Types 89lParts and Diagrams Removal and Installation Safety Precautions Electrostatic Discharge ESD Precautions Required ToolsChassis screws have a copper washer and should never be RemovedTop Cover Assembly RemovalPrinter Switch off the Printer and remove the power cableRemove ALL the Ink Cartridges from Page Page Twisting Installation of Left Hand CoverWhen handling the Tubes make sure you do not damage them by Right Hand Cover P24Page Page Installation of Right Hand Cover Front Panel Assembly Switch off the Printer and remove the Power CordLeft Rear Cover Right Rear Cover Remove 4 T-15 screws Type B from Extension Cover 60 Model onlyRemove the Left Rear Cover Refer Extension CoverRight Cover Refer to Media Lever AssemblyRemove the Deflector closest to Remove the Right Hand Cover ReferSpring in the Trim Installation of the Media Lever AssemblySideplate in the UP position to avoid damaging the Lever Right Hand Trim P27Lever in the UP position to avoid damaging the Lever spring Installation of Right Hand TrimWhen installing the Media Lever in the Trim, install with TrimLeft Hand Trim Back Cover Installation of the Back Cover Label to the new Back Cover before it is installedOut the Printhead Cleaner Carriage Open the Right Cover door and pullPage Page Page Page Installation of Ink Tubes System Perform the following procedures INK Startup Initializing Printer Please wait 60 secEMC Covers Lower Right Cover Encoder Strip Release Encoder StripBelow Installation of Encoder StripWhen Installing the Encoder Strip, make sure it is placed Trailing Cable Slide out Ferrites if they fall into CarriageGuide to access the screw Installation of Trailing Cable FollowsTrailing Cables through Ferrites Right Clip Slot Locating pinIs flat on the chassis without Removal and InstallationMake sure the Trailing Cable BubblesTensioner Assembly Tighten screw Page Installation of Tensioner Assembly Carriage Assembly and Belt Page Page Page Press down in center to release Slide out Installation of Carriage and Belt Slider Rods Lubrification Kit Refer to the User’s GuidePage Page Scan-Axis Motor P23 Encoder Sensor on the rear of the Carriage Assembly Installation of the Scan-Axis MotorWhen installing the Encoder Strip, make sure it is inserted Slider Rods Lubrification Kit Refer toCutter Assembly Open the Top CoverPage Page Page Ink Supply Station ISS Inside View Front Installation of ISS Switch off the Printer and remove the Power Cord Air Pressurization System APSFollowing steps Installation of APSWhen Installing the Air Pressurization System make sure Remove the Right Rear Cover Refer Service Station AssemblyRemove the Printhead Cleaners P15 Page Drop Detector Assembly Press clip to disconnectFollowing Service Calibration Move the Drop DetectorHard Disk Drive HDD Installation of Hard Disk Drive LAN Card Memory and BootROM DIMM’s Modules Installation of DIMM’sPosition as shown in the diagram Electronics Module Cover They pass through the slot in the Cover Installation of the Electronics Module CoverWhen Installing the Electronics Module Cover make sure Main PCA Page Page Eerom Setup Service Utility ⇒ Installation of Main PCAMust perform ALL Service Calibrations ⇒ Page 5-3 When the Main PCA has been reinstalled or replaced, performPower Supply Unit PSU PCA PS ConnectorPress PS Fans PS Switch PS Socket Power Supply Unit connections are illustrated below Installation of the Power Supply Unit PSUAfter installing the Power Supply Unit, remember to place Plastic protective cover over the unitInk Supply Station ISS PCA Installation of the ISS PCA J3P3Ink Leak Detector Remove the Ink Leak Detector from the Printer Cooling Fans Page Electronics Module as one complete Assembly Pinch-Wheels Wheels at each end of the Printer axis Installation of Pinch-WheelsDuring installation, make sure you install the White Pinch Pinch-Wheel Cam Page Installation of Cam Vacuum Fan P19Installation of Vacuum Fan Guides in the SideplatePaper-Axis Motor Assembly P10 P12Page Apply grease to the Helical Gear Installation of Paper-Axis Motor AssemblyScrews are tight Booster Fan Media Sensor Shown in the diagram Installation of Media SensorWhen installing the Media Sensor, insert the moving part as Entry Roller Center Guide Assembly 108 Remove the Drive Roller Gear Installation of GearDrive Roller Gear Fully tightenedFront Platen Assembly Remove the Left Hand Trim Refer toPage Center Platen Assembly Removing the Platen AssemblyInstallation of the Center Platen Assembly WheelsDeflectors Preventive Maintenance Utilities/Service Configuration Print Service Preventive MaintenanceMaintenance information can be obtained from Printer Setup Ink Tube Maintenance Advised Have Ink Tube Replaced or Risk Printer Damage Ink Tube Maintenance Required NowIf Printing is , the Tubes can break causing a Contact HPRoutine Maintenance Lens MaintenanceDo not handle or attempt to clean the Nozzles on the bottom PrintheadRoller Lubrification Kit This procedure is for Service Engineers only. Users shouldPerform the procedure described in the User’s Guide Avoid oil spills and make sure you remove any excess oilPower Off the Printer and remove the Power Cord Slider Rods Lubrification KitCleaning the Platen Preventive MaintenanceNoisy Carriage Bushing General CleaningMoisture on the Printer Belt SwellingFirmware Upgrade Upgrade Instructions Functional Overview Electrical System Front Panel Scan AxisPaper Axis Ink Delivery System IDS Ink CartridgeInk Supply Station ISS Tubes SystemPrintheads Air Pressurization System APS Leak Detect System LDSService Station Print Head Cleaner PHCPrinter Specifications PJL, PMLTemperature it may stop to protect its ink systems At 3000m altitude the printer may have operational problems10-12 Printable Area Interface SpecificationsPrinting using the Parallel Cable is not recommended 10-14 Application DefaultAnsi size CentronicsISO size Input/outputInked area JIS sizePlaten RasterPen Printing areaGlossary Index Page ISS Page PCA PCA Index Page About this Edition DesignJet 5000 Series