NOTE

NOTE

HP Ink Supplies Troubleshooting

Major Ink Supplies Problems

Dry-firing of Printheads

For Firmware Versions earlier than A.01.12

In certain circumstances, a Printhead can dry-fire because of the incorrect detection of the amount of ink remaining in the Ink Cartridge. The Ink Cartridge is indicated as "Empty" on the Front Panel too late. The problem is due to the inaccuracy of the conversion from drop fired to ink volume.

νReplace the Ink Cartridge and the Printhead and upgrade the Firmware (if it is earlier than A.01.12).

Printheads Which are Out of Warranty are Indicated as In Warranty

For Firmware Versions earlier than A.01.12

Due to a firmware error, when reporting the warranty status of the Printheads, they are indicated as In Warranty on the Front Panel even though they are Out of Warranty.

νUpgrade to firmware release A.01.12.

νIn order to be sure about the status of the Printhead before replacing it, perform a manual recovery of the Printhead. The message that appears on the Front Panel at this moment is the correct one.

νTo verify the warranty status, check it through the Front Panel: Printhead Menu > Printhead Info > Choose a color > Ink consumed. Out of Warranty conditions is Ink consumed > 700ml.

Replace Message "xx15 Replace" and "xx16 Replace"

In certain circumstances (e.g. Printhead crash without Printer shutdown), the message "xx15 Replace" or "xx16 Replace" may appear on the front panel. This is due to a temporal disconnection between the Printhead and the flex circuit in the Carriage Assembly.

νClean the Printheads and the Carriage interconnects (refer to page

9-6, Carriage Interconnect Wiper ) and reseat the failing Printheads.

νCheck that the crane (the part of the Tubes System that is connected to the front of the Carriage) is completely clipped to the front of the Carriage.

HP DesignJet 5000 Series Printers Service Manual

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HP 5000 manual Major Ink Supplies Problems Dry-firing of Printheads, Replace Message xx15 Replace and xx16 Replace
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5000 specifications

The HP 5000 series is a distinguished line of wide-format printers by Hewlett-Packard, specifically designed to meet the demanding needs of professional graphics and technical printing. This series is renowned for its ability to produce high-quality prints with exceptional speed and precision, making it a popular choice for print service providers, architects, and engineers.

One of the standout features of the HP 5000 series is its use of HP's thermal inkjet technology, which ensures consistent, vibrant colors and sharp details. This innovative technology allows for precise droplet placement and control, resulting in prints that are both visually stunning and intricately detailed. Additionally, the printers utilize a range of high-capacity ink cartridges that provide an extended print life and fewer interruptions for users, enhancing overall productivity.

The HP 5000 series printers support a wide variety of media, accommodating everything from standard bond paper to heavyweight coated stocks. This versatility enables users to create a diverse array of printed materials, from posters and banners to detailed technical drawings. Coupled with high resolution capabilities, often exceeding 1200 dpi, the prints produced boast remarkable clarity and depth that meet industry standards.

Connectivity is another significant aspect of the HP 5000 series, as these printers come equipped with multiple interfaces, including USB and Ethernet, allowing for seamless integration into various production environments. They are also compatible with HP's DesignJet software, which simplifies the printing process and enables users to manage print jobs efficiently.

In terms of design, the HP 5000 series printers boast a compact footprint, making them suitable for a wide range of workspaces. Additionally, their user-friendly interface features an intuitive control panel that simplifies operation, even for less experienced users. The series also incorporates energy-efficient technologies that enhance sustainability without compromising performance.

Furthermore, with HP's dedication to environmental responsibility, the HP 5000 series printers are designed with recyclable materials and low energy consumption features, aligning with modern eco-friendly printing practices.

In summary, the HP 5000 series exemplifies the convergence of advanced technology, versatility, and user-focused design, making it an ideal choice for professionals who require high-quality, efficient printing solutions. Its exceptional performance, multiple connectivity options, and commitment to sustainability set it apart in the world of wide-format printing.
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