HP Ink Supplies Troubleshooting

Ink Cartridge Information

Status Numbers

Error Description

Procedure

 

 

 

 

XX03 Replace

The Ink Cartridge has a leak which

1.

Remove the Ink Cartridge immediately.

 

prevents the ink pumping to the

2.

Open the Door at the rear of the Left

 

Printer.

Cover and check the Air Tubes for Ink and

 

WARNING: If the Ink Bag in the

do the following:

 

Ink Cartridge is leaking, the

3.

If there is no ink in the Air Tubes:

 

Tubes may be damaged.

a) Replace the Ink Cartridge and, if the

 

 

XX03Replace error reappears for any Ink

 

 

Cartridge, go to step 5.

 

 

4.

If there is ink in the Air Tubes:

 

 

a) Remove all the Ink Cartridges to allow

 

 

the ink to drain from the Tubes.

 

 

b) Replace the faulty Ink Cartridge and

 

 

reinsert the other Ink Cartridges.

 

 

If the XX03Replace error reappears for any

 

 

Ink Cartridge, do the following:

 

 

5.

Remove the Ink Cartridge and check for

 

 

ink on the Air Connector on the rear of the

 

 

Ink Cartridge.

 

 

6.

If there is ink present, do the following:

 

 

a) Press the sides of the Ink Cartridge to see

 

 

if ink is leaking from the Air Connector and

 

 

replace the Ink Cartridge if it is faulty.

 

 

b) If the Ink Cartridge is not faulty, replace

 

 

the Ink Tubes System ⇒ Page 8-62.

 

 

7.

If there is no ink present, do the

 

 

following:

 

 

a) Verify ISS cable connections.

 

 

b) Remove the ISS Station and check that

 

 

the slots and connections on the floaters are

 

 

clean.

 

 

c) Replace the Ink Tubes System ⇒ Page 8-

 

 

62.

 

 

d) Replace the ISS PCA ⇒ Page 8-86.

 

 

 

 

XX04 Replace

Smart chip error. You can not

1.

Remove the Ink Cartridge and

 

continue to use this Ink Cartridge.

reinstall.

 

 

2.

Replace the Ink Cartridge

 

 

 

XX05 Replace

Incorrect Ink Cartridge

Check correct Ink Cartridge is installed.

 

 

Replace with approved Ink Cartridge.

 

 

 

XX06 Replace

The Printer detects that the Ink

Ensure that the Printheads and the Ink

 

Cartridge does not match the rest of

Cartridges are genuine HP.

 

the Ink System already installed.

 

 

 

 

 

 

XX08 Unknown

The Ink Cartridge smart chip

1.

Press Enter to continue or:

 

indicates that the Ink Cartridge

2. Replace with a genuine HP Ink Cartridge.

 

installed is not supported by HP.

 

 

 

 

 

 

XX02 Reseat

Continuity problem between Ink

1.

Remove the Ink Cartridge and reinsert.

 

Cartridge and Ink Supply Station.

2.

Replace the Ink Cartridge.

 

 

3. Remove the Ink Supply Station and check

 

 

contacts on floaters.

 

 

 

 

HP DesignJet 5000 Series Printers Service Manual

3-17

Page 92 Page 94
Page 93
Image 93
HP 5000 manual Ink Cartridge Information
Page 92 Page 94

5000 specifications

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