HP 5000 manual 0C1001

System Error:

Problem

Description:

Corrective Action:

System Error:

Problem

Description:

Corrective Action:

System Error Codes

0C00FF

Print Mask could not be generated. The mask generation algorithm could not generate the print mask. Possible causes are memory corruption, print mode definition incompatible with mask restrictions (if using an external RIP). The cause is not likely to be the Printhead because if it was, the Printhead would be marked as XX21 REPLACE.

Try the following:

νRe-boot the Printer and the error code should not appear again.

νIf the problem continues to appear and the customer is using an external RIP, ask them to try one of the internal print modes by printing from the HP Driver. If the problem disappears, then the RIP print mode was causing the problem and the customer should contact the RIP vendor.

νCheck whether there is a printhead in the XX21 REPLACE status. If there is, replace that Printhead.

νIf there is no Printhead in the XX21 REPLACE status, print the Diagnostic Print to find the Printhead with the failing nozzles.

0C1000

Primer not calibrated or the calibration settings have been lost.

Try the following:
ν Perform the Service Station Calibration ⇒	Page 5-11.
ν Replace the Service Station Assembly ⇒	Page 8-67.

System Error:	0C1001
Problem	Primer Shutdown Error.
Description:
Corrective Action:	Try the following:
	ν Check that the Primer Stepper-MotorCable is NOT broken or
	damaged and that the Primer Arm moves freely from side to side.
	ν Replace the Service Station ⇒ Page 8-67.
	ν If the Error Code continues, replace the Main PCA ⇒ Page 8-79.
	Only replace one component at a time and check if the error has
WARNING
	gone before replacing another component. Using this procedure
	you will be able to determine exactly which component failed.

HP DesignJet 5000 Series Printers Service Manual 2-21