Table of Contents

System Error Codes 2-1

Introduction 2-2

Continuable and Non-Continuable Error Codes 2-3

HP Ink Supplies Troubleshooting 3-1

What are HP Ink Supplies? 3-2

Ink Cartridges 3-2

Printheads and Printhead Cleaners 3-2

Identifying the Components 3-3

General Information About HP Ink Supplies 3-3

Some General Precautions When Handling HP Ink Supplies 3-4

Priming the Ink System 3-5

When Should You Replace the HP Ink Supplies? 3-5

The Front Panel Display 3-6

Obtaining Ink Cartridge Information 3-7

Obtaining Printhead Information 3-8

Status Codes and Messages 3-10

Status Messages 3-11

Error Status Messages 3-12

Printhead Errors (First Digit = 0, 1, 4, 5) 3-13

Ink Cartridge Errors (First Digit = 6, 8) 3-16

Printhead Cleaner Errors (First Digit = A or *) 3-18

Major Ink Supplies Problems 3-19

Dry-firing of Printheads 3-19

Printheads Which are Out of Warranty are Indicated as In Warranty 3-19

Replace Message "xx15 Replace" and "xx16 Replace" 3-19

Replace Message "xx16 Replace" for ALL Printheads During Replacement 3-20

4

HP DesignJet 5000 Series Printers Service Manual

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HP 5000 manual System Error Codes
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5000 specifications

The HP 5000 series is a distinguished line of wide-format printers by Hewlett-Packard, specifically designed to meet the demanding needs of professional graphics and technical printing. This series is renowned for its ability to produce high-quality prints with exceptional speed and precision, making it a popular choice for print service providers, architects, and engineers.

One of the standout features of the HP 5000 series is its use of HP's thermal inkjet technology, which ensures consistent, vibrant colors and sharp details. This innovative technology allows for precise droplet placement and control, resulting in prints that are both visually stunning and intricately detailed. Additionally, the printers utilize a range of high-capacity ink cartridges that provide an extended print life and fewer interruptions for users, enhancing overall productivity.

The HP 5000 series printers support a wide variety of media, accommodating everything from standard bond paper to heavyweight coated stocks. This versatility enables users to create a diverse array of printed materials, from posters and banners to detailed technical drawings. Coupled with high resolution capabilities, often exceeding 1200 dpi, the prints produced boast remarkable clarity and depth that meet industry standards.

Connectivity is another significant aspect of the HP 5000 series, as these printers come equipped with multiple interfaces, including USB and Ethernet, allowing for seamless integration into various production environments. They are also compatible with HP's DesignJet software, which simplifies the printing process and enables users to manage print jobs efficiently.

In terms of design, the HP 5000 series printers boast a compact footprint, making them suitable for a wide range of workspaces. Additionally, their user-friendly interface features an intuitive control panel that simplifies operation, even for less experienced users. The series also incorporates energy-efficient technologies that enhance sustainability without compromising performance.

Furthermore, with HP's dedication to environmental responsibility, the HP 5000 series printers are designed with recyclable materials and low energy consumption features, aligning with modern eco-friendly printing practices.

In summary, the HP 5000 series exemplifies the convergence of advanced technology, versatility, and user-focused design, making it an ideal choice for professionals who require high-quality, efficient printing solutions. Its exceptional performance, multiple connectivity options, and commitment to sustainability set it apart in the world of wide-format printing.
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