Status Codes and Messages

HP Ink Supplies Troubleshooting

	Status Codes and Messages
	Most problems with Ink Supplies will be solved by the user
NOTE	Most problems with Ink Supplies will be solved by the user
	simply following the instructions in the action message.

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If a problem persists, a Call Agent can try and troubleshoot Consumables problems by requesting the HP Status code from the Customer via the phone. Using this process, it can be determined whether the Printer requires any on-site maintenance.

	Press ENTER for
	printheads menu
LIGHT CYAN		Printheads
LIGHT CYAN	OK
LIGHT MAGENTA	OK
YELLOW	OK
CYAN	OK
MAGENTA	OK
BLACK	(1421) REPLACE

14 21

Printhead Menu

HP ID Code	Status Number	Action Message
HP ID Code	Status Number	Action Message

HP Status Code

The HP Status Code is made up of 4 digits: the first two digits are the HP ID Code that identify the consumable and its color. The last two digits are the status number indicating the nature of the problem.

The tables in the next few pages describe the messages and status codes for HP Ink Supplies.

3-10	HP DesignJet 5000 Series Printers Service Manual

5000 specifications

The HP 5000 series is a distinguished line of wide-format printers by Hewlett-Packard, specifically designed to meet the demanding needs of professional graphics and technical printing. This series is renowned for its ability to produce high-quality prints with exceptional speed and precision, making it a popular choice for print service providers, architects, and engineers.

One of the standout features of the HP 5000 series is its use of HP's thermal inkjet technology, which ensures consistent, vibrant colors and sharp details. This innovative technology allows for precise droplet placement and control, resulting in prints that are both visually stunning and intricately detailed. Additionally, the printers utilize a range of high-capacity ink cartridges that provide an extended print life and fewer interruptions for users, enhancing overall productivity.

The HP 5000 series printers support a wide variety of media, accommodating everything from standard bond paper to heavyweight coated stocks. This versatility enables users to create a diverse array of printed materials, from posters and banners to detailed technical drawings. Coupled with high resolution capabilities, often exceeding 1200 dpi, the prints produced boast remarkable clarity and depth that meet industry standards.

Connectivity is another significant aspect of the HP 5000 series, as these printers come equipped with multiple interfaces, including USB and Ethernet, allowing for seamless integration into various production environments. They are also compatible with HP's DesignJet software, which simplifies the printing process and enables users to manage print jobs efficiently.

In terms of design, the HP 5000 series printers boast a compact footprint, making them suitable for a wide range of workspaces. Additionally, their user-friendly interface features an intuitive control panel that simplifies operation, even for less experienced users. The series also incorporates energy-efficient technologies that enhance sustainability without compromising performance.

Furthermore, with HP's dedication to environmental responsibility, the HP 5000 series printers are designed with recyclable materials and low energy consumption features, aligning with modern eco-friendly printing practices.

In summary, the HP 5000 series exemplifies the convergence of advanced technology, versatility, and user-focused design, making it an ideal choice for professionals who require high-quality, efficient printing solutions. Its exceptional performance, multiple connectivity options, and commitment to sustainability set it apart in the world of wide-format printing.

HP 5000 Status Codes and Messages, Most problems with Ink Supplies will be solved by the user

Models: 5000

Most problems with Ink Supplies will be solved by the user

simply following the instructions in the action message.

5000 specifications