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HP 5000 manual BackPress Back

Models: 5000

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Service Tests and Utilities

The front panel message displays the following information:

νColor (Printhead Insertions only); the Printhead color for which the counter is being reset.

νLimit; the number of cycles when the part requires replacing.

νCurrent; the current number of usage cycles for the part.

4.When you reset the Life Counter, the following message is displayed:

1.5.1 Scan Axis

Life Counter has been reset correctly

Press BACK to return to previous menu

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4-30	HP DesignJet 5000 Series Printers Service Manual

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HP 5000 manual BackPress Back

Contents

DesignJet 5000 Series Large-Format PrintersSafety Symbols DesignJet 5000 Series Readership Part Numbers Using this ManualPurpose ConventionsTable of Contents System Error Codes Service Tests and Utilities Print Quality Parts and Diagrams Table of Contents Glossary Index Table of Contents Troubleshooting Introduction Guide to Troubleshooting the PrinterTroubleshooting System Error Codes Phone SupportPerforming a Service Test on a Failed Assembly Performing the Necessary Service CalibrationsTroubleshooting Calibration Error Codes Troubleshooting Ink Supplies Error Codes Troubleshooting Initialization Self Diagnostic ErrorsSolving Image Quality Problems Printer does not Power on Status LED’sWhen clearing a media jam, sometimes media is stuck Troubleshooting Media Jams/Printhead CrashesIf using HP Coated Media when problem occurred, please also ALL the Front-Panel LEDs are Lit but Nothing Else HappensAttempting any procedures to resolve the problem Troubleshooting Shutdowns User MessageEach case, make sure that you power OFF the Printer before Check Printhead Cleaner PathCheck Paper Path Check Printhead PathReplace Message xx15 Replace and xx16 Replace Problems with Vacuum Vacuum suction much lower at high altitudesColor differences in different HP DesignJet Printers Banding due to Ink Cartridge replacement while printing Banding at variable extreme environmental conditionsBanding with unsupported Media Hue shift on HP Colorfast Adhesive Vinyl media Black Smearing on HP Photo Imaging GlossDry Cockle on High Density Prints Using Paper Based Media Worm marks cockle on part of plots on paper based media Media Skew when Printing a Banner Plot Drying Time Too Long for HP Studio CanvasUser message Media loaded incorrectly. Remove media User message Power Supply Error #1 User message Warning Incorrect type of tubes systemPage Cutter Assembly Problems This problem is solved in any A.02.xx firmware releaseCarriage and Scan-Axis Problems Media-Axis ProblemsElectronics Problems Time the printer takes to start printing is longer Network configurationTemperature reading to adjust the printing speed. This is Actual printing time is slowerFirmware Upgrade Does Not Work Through the Parallel Port Language Selection is blocked in a brand new printerDry time at the end of the print is longer Typical Failures After Exchanging the Ink Tubes Solving Media-Handling Problems How to Navigate through the Front Panel Menus Setup MenuAlways Appear Utilities Menu Short, FullInternal RIP Settings Menu DICQueuing and Nesting Menu HP-GL/2 Settings Menu Always Appear PostScript OnlyFormat Menu HP DesignJet 5000 Series PrintersDemos Menu Always AppearRoll/Sheet Info Vendor Name Ink Cartridge Menu Ink Level Capacity Part Number Manufacture Date Yes, NoPrinthead Menu Service Configuration Print Printer Setup OptionsPress Enter How to Use the Service Configuration Print Press Up and EnterGeneral Printer Information These are maximum mechanical printing speeds and do notLower Troubleshooting Take-Up-Reel Problems Issue Main Reason Action/CheckSystem Error Codes System Error Codes System Error Codes XXXXXX-YYYYZZZZContinuable and Non-Continuable Error Codes To troubleshoot the problemEven though the customer can continue working with a Ffff ffff 02b301b0 Ffff ffff 01dcxxxx Ffff ffff Ffff ffff 036e013601002D Non-Continuable System Error 010023 Non-Continuable Different power socket010041 011000 NIB CrashBack of the Printer 06030C APS Failure Try the followingSystem Error Problem Description Corrective Action 0A0050 Non-Continuable System0A0070 Continuable System Error Problem Description Corrective Action 0B0004 System Error Problem Description Corrective Action Primer Shutdown Error 0B000A0B000B System Error Problem Description Corrective Action System Error 0C0032 Continuable 0C1001 Firmware Error has occurred To unload the media and switch the Printer on and OFF againThis problem only appears when you try to upgrade from Non 0D0000 Continuable0F0200 00b007bc E50000 HP Ink Supplies Troubleshooting Printheads and Printhead Cleaners What are HP Ink Supplies?Ink Cartridges Identifying the Components General Information About HP Ink SuppliesSome General Precautions When Handling HP Ink Supplies When Should You Replace the HP Ink Supplies? Show the XX11Replace message Refer to 3-12, Error StatusPriming the Ink System Front Panel Display Obtaining Ink Cartridge Information Obtaining Printhead Information Page Most problems with Ink Supplies will be solved by the user Status Codes and MessagesSimply following the instructions in the action message Status Messages InsertError Status Messages Status Code Part / InformationHP Ink Supplies Troubleshooting Printhead Information Printhead Recovery Procedure Ink Cartridge Errors First Digit = 6, 7 When replacing Ink CartridgesInk Cartridge Information Printhead Cleaner Errors First Digit = A, B or InformationMajor Ink Supplies Problems Dry-firing of Printheads Replace Message xx15 Replace and xx16 ReplaceFor Firmware Versions earlier than A.01.12 HP Ink Supplies Troubleshooting Service Tests Utilities Diagnostics Self Test IntroductionService Tests and Utilities Present after replacing a component, remember to ReinstallComponent Self Diagnostics Initialization Sequence Service Tests Diagnostics Entering the Service Tests Menu Press Down and Enter Press Enter Scan Axis Test Report the values to the nearest HP Response Center or HP Support Office to determine whether values are withinMedia Axis Test With Media Service Utilities Entering the Service Utilities Menu O P U U S E N O H P Service Tests and Utilities Turn Drive Roller Detected, the message below is displayedPrime Tubes Ink Initializing printer Please wait. xx sec INK Startup Altitude Setup Over 2000 mEerom Setup If you want to set the Model Number If you want to set the Serial Number Encoded in the EeromIf you want to set the Japanese Fonts Press BackMake Selection Reset Life Counters Counter for a component when it has not been replacedBackPress Back Backup Eerom Press Back to return to the Service Utilities menu Image Quality Warning If you use degraded Printheads, the print quality may beThat color For Firmware Version A.02.xx, the Printer does not print Diagnostic PrintDiagnostic Print that you need Enter to print itService Calibrations Refer to the following page for the relevant Calibration Service Calibrations Entering the Service Calibrations Menu Press Down and Enter Service Calibrations Scan-Axis Calibration Assembly on the right side of the Carriage Make SelectionCan be located on the label on the side of the Line Sensor Calibration, a continuable Sytem Error will be reported See If Scan Axis Calibration is performed without insertingRefer to page 5-26, Calibration Error Codes to troubleshoot Error codesService Station Calibration Service Station Press Enter to confirm or Back to correct Refer to 5-26, Calibration Error Codes to troubleshoot error CodesPerform the Accuracy Calibration as follows Codes for its description and resolutionAccuracy Calibration Media apart from HP High Gloss Photo PaperDo not use any other type of media apart from HP High Gloss Photo PaperPress Load/Unload Media Calibration Error Press Enter to continue Carriage Height Calibration Procedure should be carried out using the Carriage HeightAssembly or Center Platen Assembly Tool See below that came with the new CarriageService Calibrations With the Carriage itself See belowPage Screws should not be removed Page Page Page Page Calibration Error Codes Introduction 0000 This code is not an error. See the other codes reportedPen voltage error 0001Line Sensor pattern is not printed. Firmware error 0004Printhead error 0100User Firmware Error Scan-Axis Alignment Error in slow speed section in Black Closed Loop Color plot file is not available Media Profile Error Firmware Error Service Calibration Error Problem Description Corrective Action Turn the Printer OFF and on and retry the calibration Wrong media type or no media Could not detect Printhead Cleaner Printhead Cleaner is not correct type Drop Detector did not detect Printhead nozzles spitting Calibration failed for Yellow Printhead Service Service Calibrations Print Quality Print Quality Troubleshooting Checklist Print QualityPhoto Paper when performing the Service Accuracy Print ModesCalibration How to Use the Diagnostic Print What is the Diagnostic Print?Considerations for Printing the Diagnostic Print Printing the Diagnostic Print PPO Print Quality What is Banding? Solving the Banding ProblemOverall Print Quality Test Perform Printhead Recovery ⇒ Printer has automatic procedures to hide many PrintheadDefects. This type of problem affects print quality mostly Productivity and Max. Speed modes. If you use Max. QualityHigh quality modes media advance problems may not appear Or graininess will appear in all the colorsSolving the Color Alignment Problem Color Alignment Print TestSolving Bidirectional Alignment Problems Bidirectional AlignmentVertical Line Straightness Solving Vertical Line StraightnessNozzle Print Test Affects print quality mostly in Productivity and Max. SpeedModes How to fix the Nozzle Defects No Printing Defects Found in the Diagnostic Print Print Quality ProblemsSolving Color Accuracy problems Solving Color Consistency problemsColor Accuracy Configuration Blurred Lines Ink Bleeds from LinesPrints are Too Short Colors are not as Expected Bad Color to Color Alignment in the Media-AxisBanding at the Top Vertical BandingMedia Printed surface smearing rollWarped Lines on Media Marks and/or scratches on double-sided media There are Smears or Scratching on the Printed MediaLong Term Color Bleeding Glossy Papers Parts and Diagrams Printer Support Printer Support Bin and Take-Up Reel Bin and Take-Up Reel Right Hand Cover Right Hand Cover Left Hand Cover and Rear Door Left Hand Cover and Rear Door Top and Back Covers Top and Back Covers Service Station Service Station Vacuum Fan Vacuum Fan Booster Fan and Media Sensor Booster Fan and Media Sensor Paper-Axis Motor Paper-Axis Motor Scan-Axis Motor Scan-Axis Motor ISS and APS Assembly ISS and APS Assembly Ink Tubes System Ink Tubes System Boot ROM DIMM, Dram Memory and Covers Sdram Dimm 128MBBootROM, Memory and Covers Rear Electronics Access Covers Rear Electronics Access Covers Hard Disk Drive and Cover Hard Disk Drive and Cover ISS PCA and Main PCA ISS PCA and Main PCA Power Supply Unit Power Supply Unit Carriage Assembly Carriage Assembly Tensioner Assembly and Encoder Strip Tensioner Assembly and Encoder Strip Platen Assemblies Platen Assemblies Pinch-Wheels Assembly and Lever Pinch-Wheels Assembly and Lever Center Guide, Deflector and Entry Roller Center Guide, Deflector and Entry Roller Tubes Guide Assemblies Tubes Guide Assemblies EMC Covers EMC Covers Spindle and Hub Spindle and Hub Miscellaneous Items Media Types 89lParts and Diagrams Removal and Installation Safety Precautions Electrostatic Discharge ESD Precautions Required ToolsChassis screws have a copper washer and should never be RemovedTop Cover Assembly RemovalSwitch off the Printer and remove the power cable Remove ALL the Ink Cartridges fromPrinter Page Page Installation of Left Hand Cover When handling the Tubes make sure you do not damage them byTwisting Right Hand Cover P24Page Page Installation of Right Hand Cover Front Panel Assembly Switch off the Printer and remove the Power CordLeft Rear Cover Right Rear Cover Remove 4 T-15 screws Type B from Extension Cover 60 Model onlyRemove the Left Rear Cover Refer Extension CoverRight Cover Refer to Media Lever AssemblyRemove the Deflector closest to Remove the Right Hand Cover ReferInstallation of the Media Lever Assembly Sideplate in the UP position to avoid damaging the LeverSpring in the Trim Right Hand Trim P27Lever in the UP position to avoid damaging the Lever spring Installation of Right Hand TrimWhen installing the Media Lever in the Trim, install with TrimLeft Hand Trim Back Cover Installation of the Back Cover Label to the new Back Cover before it is installedOut the Printhead Cleaner Carriage Open the Right Cover door and pullPage Page Page Page Installation of Ink Tubes System Perform the following procedures INK Startup Initializing Printer Please wait 60 secEMC Covers Lower Right Cover Encoder Strip Release Encoder StripInstallation of Encoder Strip When Installing the Encoder Strip, make sure it is placedBelow Trailing Cable Slide out Ferrites if they fall into CarriageGuide to access the screw Installation of Trailing Cable FollowsTrailing Cables through Ferrites Right Clip Slot Locating pinIs flat on the chassis without Removal and InstallationMake sure the Trailing Cable BubblesTensioner Assembly Tighten screw Page Installation of Tensioner Assembly Carriage Assembly and Belt Page Page Page Press down in center to release Slide out Installation of Carriage and Belt Slider Rods Lubrification Kit Refer to the User’s GuidePage Page Scan-Axis Motor P23 Encoder Sensor on the rear of the Carriage Assembly Installation of the Scan-Axis MotorWhen installing the Encoder Strip, make sure it is inserted Slider Rods Lubrification Kit Refer toCutter Assembly Open the Top CoverPage Page Page Ink Supply Station ISS Inside View Front Installation of ISS Switch off the Printer and remove the Power Cord Air Pressurization System APSInstallation of APS When Installing the Air Pressurization System make sureFollowing steps Service Station Assembly Remove the Printhead CleanersRemove the Right Rear Cover Refer P15 Page Drop Detector Assembly Press clip to disconnectFollowing Service Calibration Move the Drop DetectorHard Disk Drive HDD Installation of Hard Disk Drive LAN Card Memory and BootROM DIMM’s Installation of DIMM’s Position as shown in the diagramModules Electronics Module Cover Installation of the Electronics Module Cover When Installing the Electronics Module Cover make sureThey pass through the slot in the Cover Main PCA Page Page Eerom Setup Service Utility ⇒ Installation of Main PCAMust perform ALL Service Calibrations ⇒ Page 5-3 When the Main PCA has been reinstalled or replaced, performPower Supply Unit PSU PCA PS ConnectorPress PS Fans PS Switch PS Socket Power Supply Unit connections are illustrated below Installation of the Power Supply Unit PSUAfter installing the Power Supply Unit, remember to place Plastic protective cover over the unitInk Supply Station ISS PCA Installation of the ISS PCA J3P3Ink Leak Detector Remove the Ink Leak Detector from the Printer Cooling Fans Page Electronics Module as one complete Assembly Pinch-Wheels Installation of Pinch-Wheels During installation, make sure you install the White PinchWheels at each end of the Printer axis Pinch-Wheel Cam Page Installation of Cam Vacuum Fan P19Installation of Vacuum Fan Guides in the SideplatePaper-Axis Motor Assembly P10 P12Page Installation of Paper-Axis Motor Assembly Screws are tightApply grease to the Helical Gear Booster Fan Media Sensor Installation of Media Sensor When installing the Media Sensor, insert the moving part asShown in the diagram Entry Roller Center Guide Assembly 108 Remove the Drive Roller Gear Installation of GearDrive Roller Gear Fully tightenedFront Platen Assembly Remove the Left Hand Trim Refer toPage Center Platen Assembly Removing the Platen AssemblyInstallation of the Center Platen Assembly WheelsDeflectors Preventive Maintenance Service Preventive Maintenance Maintenance information can be obtained from Printer SetupUtilities/Service Configuration Print Ink Tube Maintenance Advised Have Ink Tube Replaced or Risk Printer Damage Ink Tube Maintenance Required NowIf Printing is , the Tubes can break causing a Contact HPRoutine Maintenance Lens MaintenanceDo not handle or attempt to clean the Nozzles on the bottom PrintheadRoller Lubrification Kit This procedure is for Service Engineers only. Users shouldPerform the procedure described in the User’s Guide Avoid oil spills and make sure you remove any excess oilPower Off the Printer and remove the Power Cord Slider Rods Lubrification KitCleaning the Platen Preventive MaintenanceNoisy Carriage Bushing General CleaningMoisture on the Printer Belt SwellingFirmware Upgrade Upgrade Instructions Functional Overview Electrical System Front Panel Scan AxisPaper Axis Ink Delivery System IDS Ink CartridgeInk Supply Station ISS Tubes SystemPrintheads Air Pressurization System APS Leak Detect System LDSService Station Print Head Cleaner PHCPrinter Specifications PJL, PMLTemperature it may stop to protect its ink systems At 3000m altitude the printer may have operational problems10-12 Interface Specifications Printing using the Parallel Cable is not recommendedPrintable Area 10-14 Application DefaultAnsi size CentronicsISO size Input/outputInked area JIS sizePlaten RasterPen Printing areaGlossary Index Page ISS Page PCA PCA Index Page About this Edition DesignJet 5000 Series