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HP 5000 manual Press Enter

Models: 5000

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Page 105

Service Tests and Utilities

If your Firmware does not support Service Tests, the following message is displayed. You should press Enter to exit. If you need the Service Tests, download the latest Firmware and repeat the whole procedure to enter the Service Tests menu.

3. Service Tests

Error!!

Svs Test not available. Upgrade Firmware rev.

Press Enter to continue

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NOTE

If the Printer is not used for 3 minutes, the Printer exits the Service Tests Menu and you must repeat the above steps to enter Service Tests again.

In some cases a quick press of a button may not be recognized by the Printer. When pressing a button, be sure to press it deliberately and all the way to the bottom of its travel.

If the Printer hangs up during an operation, switch the Printer OFF and restart from step 1.

HP DesignJet 5000 Series Printers Service Manual

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Page 105

Image 105

Contents

Large-Format Printers DesignJet 5000 SeriesSafety Symbols DesignJet 5000 Series Purpose Using this ManualReadership Part Numbers ConventionsTable of Contents System Error Codes Service Tests and Utilities Print Quality Parts and Diagrams Table of Contents Glossary Index Table of Contents Troubleshooting Troubleshooting System Error Codes Guide to Troubleshooting the PrinterIntroduction Phone SupportPerforming a Service Test on a Failed Assembly Performing the Necessary Service CalibrationsTroubleshooting Calibration Error Codes Troubleshooting Ink Supplies Error Codes Troubleshooting Initialization Self Diagnostic ErrorsSolving Image Quality Problems Status LED’s Printer does not Power onIf using HP Coated Media when problem occurred, please also Troubleshooting Media Jams/Printhead CrashesWhen clearing a media jam, sometimes media is stuck ALL the Front-Panel LEDs are Lit but Nothing Else HappensEach case, make sure that you power OFF the Printer before Troubleshooting Shutdowns User MessageAttempting any procedures to resolve the problem Check Printhead Cleaner PathCheck Printhead Path Check Paper PathReplace Message xx15 Replace and xx16 Replace Vacuum suction much lower at high altitudes Problems with VacuumColor differences in different HP DesignJet Printers Banding due to Ink Cartridge replacement while printing Banding at variable extreme environmental conditionsBanding with unsupported Media Black Smearing on HP Photo Imaging Gloss Hue shift on HP Colorfast Adhesive Vinyl mediaDry Cockle on High Density Prints Using Paper Based Media Worm marks cockle on part of plots on paper based media Media Skew when Printing a Banner Plot Drying Time Too Long for HP Studio CanvasUser message Media loaded incorrectly. Remove media User message Warning Incorrect type of tubes system User message Power Supply Error #1Page This problem is solved in any A.02.xx firmware release Cutter Assembly ProblemsMedia-Axis Problems Carriage and Scan-Axis ProblemsElectronics Problems Temperature reading to adjust the printing speed. This is Network configurationTime the printer takes to start printing is longer Actual printing time is slowerFirmware Upgrade Does Not Work Through the Parallel Port Language Selection is blocked in a brand new printerDry time at the end of the print is longer Typical Failures After Exchanging the Ink Tubes Solving Media-Handling Problems Setup Menu How to Navigate through the Front Panel MenusAlways Appear Short, Full Utilities MenuDIC Internal RIP Settings MenuQueuing and Nesting Menu Always Appear PostScript Only HP-GL/2 Settings MenuHP DesignJet 5000 Series Printers Format MenuAlways Appear Demos MenuRoll/Sheet Info Vendor Name Ink Level Capacity Part Number Manufacture Date Yes, No Ink Cartridge MenuPrinthead Menu Service Configuration Print Printer Setup OptionsPress Enter Press Up and Enter How to Use the Service Configuration PrintGeneral Printer Information These are maximum mechanical printing speeds and do notLower Issue Main Reason Action/Check Troubleshooting Take-Up-Reel ProblemsSystem Error Codes System Error Codes XXXXXX-YYYYZZZZ System Error CodesContinuable and Non-Continuable Error Codes To troubleshoot the problemEven though the customer can continue working with a Ffff ffff 02b301b0 Ffff ffff 01dcxxxx Ffff ffff Ffff ffff 036e013601002D Non-Continuable Different power socket System Error 010023 Non-Continuable010041 011000 NIB CrashBack of the Printer 06030C Try the following APS FailureSystem Error Problem Description Corrective Action 0A0050 Non-Continuable System0A0070 Continuable System Error Problem Description Corrective Action 0B0004 System Error Problem Description Corrective Action Primer Shutdown Error 0B000A0B000B System Error Problem Description Corrective Action System Error 0C0032 Continuable 0C1001 This problem only appears when you try to upgrade from Non To unload the media and switch the Printer on and OFF againFirmware Error has occurred 0D0000 Continuable0F0200 00b007bc E50000 HP Ink Supplies Troubleshooting Printheads and Printhead Cleaners What are HP Ink Supplies?Ink Cartridges General Information About HP Ink Supplies Identifying the ComponentsSome General Precautions When Handling HP Ink Supplies When Should You Replace the HP Ink Supplies? Show the XX11Replace message Refer to 3-12, Error StatusPriming the Ink System Front Panel Display Obtaining Ink Cartridge Information Obtaining Printhead Information Page Most problems with Ink Supplies will be solved by the user Status Codes and MessagesSimply following the instructions in the action message Insert Status MessagesStatus Code Part / Information Error Status MessagesHP Ink Supplies Troubleshooting Printhead Information Printhead Recovery Procedure When replacing Ink Cartridges Ink Cartridge Errors First Digit = 6, 7Ink Cartridge Information Information Printhead Cleaner Errors First Digit = A, B orMajor Ink Supplies Problems Dry-firing of Printheads Replace Message xx15 Replace and xx16 ReplaceFor Firmware Versions earlier than A.01.12 HP Ink Supplies Troubleshooting Service Tests Utilities Introduction Diagnostics Self TestPresent after replacing a component, remember to Reinstall Service Tests and UtilitiesComponent Self Diagnostics Initialization Sequence Service Tests Diagnostics Entering the Service Tests Menu Press Down and Enter Press Enter Scan Axis Test Support Office to determine whether values are within Report the values to the nearest HP Response Center or HPMedia Axis Test With Media Service Utilities Entering the Service Utilities Menu O P U U S E N O H P Service Tests and Utilities Detected, the message below is displayed Turn Drive RollerPrime Tubes Ink Initializing printer Please wait. xx sec INK Startup Over 2000 m Altitude SetupEerom Setup If you want to set the Model Number Encoded in the Eerom If you want to set the Serial NumberPress Back If you want to set the Japanese FontsMake Selection Counter for a component when it has not been replaced Reset Life CountersBackPress Back Backup Eerom Press Back to return to the Service Utilities menu Image Quality Warning If you use degraded Printheads, the print quality may beThat color Diagnostic Print that you need Diagnostic PrintFor Firmware Version A.02.xx, the Printer does not print Enter to print itService Calibrations Refer to the following page for the relevant Calibration Service Calibrations Entering the Service Calibrations Menu Press Down and Enter Service Calibrations Scan-Axis Calibration Assembly on the right side of the Carriage Make SelectionCan be located on the label on the side of the Line Sensor If Scan Axis Calibration is performed without inserting Calibration, a continuable Sytem Error will be reported SeeError codes Refer to page 5-26, Calibration Error Codes to troubleshootService Station Calibration Service Station Press Enter to confirm or Back to correct Codes Refer to 5-26, Calibration Error Codes to troubleshoot errorAccuracy Calibration Codes for its description and resolutionPerform the Accuracy Calibration as follows Media apart from HP High Gloss Photo PaperPhoto Paper Do not use any other type of media apart from HP High GlossPress Load/Unload Media Calibration Error Press Enter to continue Assembly or Center Platen Assembly Procedure should be carried out using the Carriage HeightCarriage Height Calibration Tool See below that came with the new CarriageWith the Carriage itself See below Service CalibrationsPage Screws should not be removed Page Page Page Page Calibration Error Codes Introduction Pen voltage error This code is not an error. See the other codes reported0000 00010004 Line Sensor pattern is not printed. Firmware errorPrinthead error 0100User Firmware Error Scan-Axis Alignment Error in slow speed section in Black Closed Loop Color plot file is not available Media Profile Error Firmware Error Service Calibration Error Problem Description Corrective Action Turn the Printer OFF and on and retry the calibration Wrong media type or no media Could not detect Printhead Cleaner Printhead Cleaner is not correct type Drop Detector did not detect Printhead nozzles spitting Calibration failed for Yellow Printhead Service Service Calibrations Print Quality Print Quality Print Quality Troubleshooting ChecklistPhoto Paper when performing the Service Accuracy Print ModesCalibration How to Use the Diagnostic Print What is the Diagnostic Print?Considerations for Printing the Diagnostic Print Printing the Diagnostic Print PPO Print Quality What is Banding? Solving the Banding ProblemOverall Print Quality Test Defects. This type of problem affects print quality mostly Printer has automatic procedures to hide many PrintheadPerform Printhead Recovery ⇒ Productivity and Max. Speed modes. If you use Max. QualityOr graininess will appear in all the colors High quality modes media advance problems may not appearColor Alignment Print Test Solving the Color Alignment ProblemBidirectional Alignment Solving Bidirectional Alignment ProblemsSolving Vertical Line Straightness Vertical Line StraightnessNozzle Print Test Affects print quality mostly in Productivity and Max. SpeedModes How to fix the Nozzle Defects Print Quality Problems No Printing Defects Found in the Diagnostic PrintSolving Color Consistency problems Solving Color Accuracy problemsColor Accuracy Configuration Blurred Lines Ink Bleeds from LinesPrints are Too Short Bad Color to Color Alignment in the Media-Axis Colors are not as ExpectedVertical Banding Banding at the TopMedia Printed surface smearing rollWarped Lines on Media Marks and/or scratches on double-sided media There are Smears or Scratching on the Printed MediaLong Term Color Bleeding Glossy Papers Parts and Diagrams Printer Support Printer Support Bin and Take-Up Reel Bin and Take-Up Reel Right Hand Cover Right Hand Cover Left Hand Cover and Rear Door Left Hand Cover and Rear Door Top and Back Covers Top and Back Covers Service Station Service Station Vacuum Fan Vacuum Fan Booster Fan and Media Sensor Booster Fan and Media Sensor Paper-Axis Motor Paper-Axis Motor Scan-Axis Motor Scan-Axis Motor ISS and APS Assembly ISS and APS Assembly Ink Tubes System Ink Tubes System Sdram Dimm 128MB Boot ROM DIMM, Dram Memory and CoversBootROM, Memory and Covers Rear Electronics Access Covers Rear Electronics Access Covers Hard Disk Drive and Cover Hard Disk Drive and Cover ISS PCA and Main PCA ISS PCA and Main PCA Power Supply Unit Power Supply Unit Carriage Assembly Carriage Assembly Tensioner Assembly and Encoder Strip Tensioner Assembly and Encoder Strip Platen Assemblies Platen Assemblies Pinch-Wheels Assembly and Lever Pinch-Wheels Assembly and Lever Center Guide, Deflector and Entry Roller Center Guide, Deflector and Entry Roller Tubes Guide Assemblies Tubes Guide Assemblies EMC Covers EMC Covers Spindle and Hub Spindle and Hub Miscellaneous Items 89l Media TypesParts and Diagrams Removal and Installation Safety Precautions Required Tools Electrostatic Discharge ESD PrecautionsRemoved Chassis screws have a copper washer and should never beRemoval Top Cover AssemblySwitch off the Printer and remove the power cable Remove ALL the Ink Cartridges fromPrinter Page Page Installation of Left Hand Cover When handling the Tubes make sure you do not damage them byTwisting P24 Right Hand CoverPage Page Installation of Right Hand Cover Switch off the Printer and remove the Power Cord Front Panel AssemblyLeft Rear Cover Right Rear Cover Remove the Left Rear Cover Refer Extension Cover 60 Model onlyRemove 4 T-15 screws Type B from Extension CoverRemove the Deflector closest to Media Lever AssemblyRight Cover Refer to Remove the Right Hand Cover ReferInstallation of the Media Lever Assembly Sideplate in the UP position to avoid damaging the LeverSpring in the Trim P27 Right Hand TrimWhen installing the Media Lever in the Trim, install with Installation of Right Hand TrimLever in the UP position to avoid damaging the Lever spring TrimLeft Hand Trim Back Cover Label to the new Back Cover before it is installed Installation of the Back CoverOpen the Right Cover door and pull Out the Printhead Cleaner CarriagePage Page Page Page Installation of Ink Tubes System INK Startup Initializing Printer Please wait 60 sec Perform the following proceduresEMC Covers Lower Right Cover Release Encoder Strip Encoder StripInstallation of Encoder Strip When Installing the Encoder Strip, make sure it is placedBelow Trailing Cable Ferrites if they fall into Carriage Slide outGuide to access the screw Follows Installation of Trailing CableRight Clip Slot Locating pin Trailing Cables through FerritesMake sure the Trailing Cable Removal and InstallationIs flat on the chassis without BubblesTensioner Assembly Tighten screw Page Installation of Tensioner Assembly Carriage Assembly and Belt Page Page Page Press down in center to release Slide out Slider Rods Lubrification Kit Refer to the User’s Guide Installation of Carriage and BeltPage Page Scan-Axis Motor P23 When installing the Encoder Strip, make sure it is inserted Installation of the Scan-Axis MotorEncoder Sensor on the rear of the Carriage Assembly Slider Rods Lubrification Kit Refer toOpen the Top Cover Cutter AssemblyPage Page Page Ink Supply Station ISS Inside View Front Installation of ISS Air Pressurization System APS Switch off the Printer and remove the Power CordInstallation of APS When Installing the Air Pressurization System make sureFollowing steps Service Station Assembly Remove the Printhead CleanersRemove the Right Rear Cover Refer P15 Page Press clip to disconnect Drop Detector AssemblyMove the Drop Detector Following Service CalibrationHard Disk Drive HDD Installation of Hard Disk Drive LAN Card Memory and BootROM DIMM’s Installation of DIMM’s Position as shown in the diagramModules Electronics Module Cover Installation of the Electronics Module Cover When Installing the Electronics Module Cover make sureThey pass through the slot in the Cover Main PCA Page Page Must perform ALL Service Calibrations ⇒ Page 5-3 Installation of Main PCAEerom Setup Service Utility ⇒ When the Main PCA has been reinstalled or replaced, performPCA PS Connector Power Supply Unit PSUPress PS Fans PS Switch PS Socket After installing the Power Supply Unit, remember to place Installation of the Power Supply Unit PSUPower Supply Unit connections are illustrated below Plastic protective cover over the unitInk Supply Station ISS PCA J3P3 Installation of the ISS PCAInk Leak Detector Remove the Ink Leak Detector from the Printer Cooling Fans Page Electronics Module as one complete Assembly Pinch-Wheels Installation of Pinch-Wheels During installation, make sure you install the White PinchWheels at each end of the Printer axis Pinch-Wheel Cam Page Installation of Cam P19 Vacuum FanGuides in the Sideplate Installation of Vacuum FanP10 P12 Paper-Axis Motor AssemblyPage Installation of Paper-Axis Motor Assembly Screws are tightApply grease to the Helical Gear Booster Fan Media Sensor Installation of Media Sensor When installing the Media Sensor, insert the moving part asShown in the diagram Entry Roller Center Guide Assembly 108 Drive Roller Gear Installation of GearRemove the Drive Roller Gear Fully tightenedRemove the Left Hand Trim Refer to Front Platen AssemblyPage Removing the Platen Assembly Center Platen AssemblyWheels Installation of the Center Platen AssemblyDeflectors Preventive Maintenance Service Preventive Maintenance Maintenance information can be obtained from Printer SetupUtilities/Service Configuration Print Ink Tube Maintenance Advised If Printing is , the Tubes can break causing a Ink Tube Maintenance Required NowHave Ink Tube Replaced or Risk Printer Damage Contact HPLens Maintenance Routine MaintenancePrinthead Do not handle or attempt to clean the Nozzles on the bottomPerform the procedure described in the User’s Guide This procedure is for Service Engineers only. Users shouldRoller Lubrification Kit Avoid oil spills and make sure you remove any excess oilSlider Rods Lubrification Kit Power Off the Printer and remove the Power CordPreventive Maintenance Cleaning the PlatenMoisture on the Printer General CleaningNoisy Carriage Bushing Belt SwellingFirmware Upgrade Upgrade Instructions Functional Overview Electrical System Scan Axis Front PanelPaper Axis Ink Cartridge Ink Delivery System IDSTubes System Ink Supply Station ISSPrintheads Leak Detect System LDS Air Pressurization System APSPrint Head Cleaner PHC Service StationPJL, PML Printer SpecificationsAt 3000m altitude the printer may have operational problems Temperature it may stop to protect its ink systems10-12 Interface Specifications Printing using the Parallel Cable is not recommendedPrintable Area 10-14 Ansi size DefaultApplication CentronicsInked area Input/outputISO size JIS sizePen RasterPlaten Printing areaGlossary Index Page ISS Page PCA PCA Index Page About this Edition DesignJet 5000 Series