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Hewlett-PackardCompany
11311 Chinden Boulevard
Boise, Idaho
Take a look at all that HP Support has to offer
Thank you for your purchase. Along with your product, you receive
variety of support services from
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Customer Support Options Worldwide
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Contents
1 Printer Basics
2 Printing Tasks
3 Printer Maintenance
4 Problem Solving
5 Service and Support
A Specifications
B Control Panel Menus
C Printer Memory and Expansion
D Printer Commands
E Regulatory Information
Glossary
Index
Printer Basics
Wide Format Printing
High Print Quality
High Performance
Connectivity/Ease of Use
Expandability
Paper Handling Options
Best Value
Configurations
HP LaserJet 5000 printer
HP LaserJet 5000 N printer
HP LaserJet 5000 GN printer
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Printer Parts and Locations
Suggested Accessories
Ordering Information
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10 Chapter 1: Printer Basics
Control Panel Lights
Control Panel Keys
Control Panel Menus
To change a control panel setting:
To print a control panel menu map:
Printer Software
software included and supported languages
the ReadMe file for more information
Network Administrators: HP JetAdmin should be installed only on
the network administrator’s computer. Load all other applicable
Printer Drivers
Drivers Included with the Printer
Additional Drivers
Software for Windows
Access the Windows Printer Driver
Choose the Right Printer Driver for Your Needs
Printer Driver Help
HP ToolBox
HP FontSmart
HP JetSend Communications Technology
Software for Macintosh Computers
PostScript Printer Description Files (PPDs)
HP LaserJet Utility
Software for Networks
HP JetAdmin
HP Web JetAdmin
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Printing Tasks
Guidelines
Printing to the Top Output Bin
Printing to the Rear Output Bin
Adjust the Paper Stop
Loading Tray
Loading Tray 2/Optional 250-SheetTray
Continued on the next page
6Adjust the side guides to the proper size
9Close the tray cover. Slide the tray back into the printer
32 Chapter 2: Printing Tasks
Loading the 500-SheetTray (Optional)
of the paper. The guides should touch the paper without bending it
8Slide the tray into the printer
34 Chapter 2: Printing Tasks
Printing Both Sides of Paper
(Optional Duplexer)
Guidelines for Printing Both Sides of Paper
Separating the Printer from the Duplexer
Paper Orientation for Printing Both Sides of Paper
Layout Options for Printing Both Sides of Paper
Printing Letterhead, Prepunched, or
Preprinted Paper
Paper Orientation
Printing Envelopes
Loading Envelopes in Tray
Printing Labels
Do not:
Printing Transparencies
Printing Rotated Paper
500-SheetTray:
Printing Full-BleedImages
Printing Cards, Custom-Sizeand
Heavy Paper
Loading Custom-SizePaper in the 500-SheetTray
52 Chapter 2: Printing Tasks
Guidelines for Printing Custom-SizePaper
Setting Custom Paper Sizes
CONFIGURE CUSTOM PAPER=YES
TRAY 1 SIZE=CUSTOM
Custom
Printing Vellum
Using Features in the Printer Driver
Saving Printer Setup Information
Printing with a Watermark
Printing the First Page on Different Paper
Printing Multiple Pages on One Sheet of Paper
Customizing Tray 1 Operation
Tray 1 Mode=First
Tray 1 Mode=Cassette
Manually Feeding Paper from Tray
Printing by Type and Size of Paper
Benefits of Printing by Type and Size of Paper
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Printer Maintenance
HP Policy on Non-HPToner Cartridges
Toner Cartridge Storage
Toner Cartridge Life Expectancy
Continue Printing When Toner is Low
Redistributing the Toner
Redistributing the Toner (continued)
Cleaning the Printer
Cleaning the Printer
Using the Printer Cleaning Page
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Problem Solving
Clearing Paper Jams
locations than indicated in the paper jam message. If the location
of the paper jam is not obvious, look first in the top cover area
jams. If paper jams are a recurring problem, see page
a paper jam message
Clearing Jams from the Input Tray Areas
Clearing Jams from the Top Cover Area
Clearing Jams from the Output Areas
Clearing Jams from the Optional Duplexer
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Solving Repeated Paper Jams
Understanding Printer Messages
If a message persists:
Not all messages are described in this user’s guide (many are
self-explanatory)
Some printer messages are affected by the Auto Continue and
CHECK INPUT DEVICE
PAPER PATH OPEN
PLEASE CLOSE IT
CHOSEN LANGUAGE
NOT AVAILABLE
FLASH
WRITE
PROTECTED
INPUT DEVICE CONDITION xx.yy
INSTALL TRAY
OFFLINE
RAM DISK DEVICE FAILURE
82 Chapter 4: Problem Solving
TRAY x EMPTY
TRAY x LOAD [TYPE] [SIZE]
UNSUPPORTED SIZE IN TRAY [YY]
USE [TYPE] [SIZE] INSTEAD
13.x PAPER JAM [LOCATION]
20INSUFFICIENT MEMORY
PRESS GO TO
21 PAGE TOO COMPLEX
PRESS GO TO CONTINUE
22 SERIAL I/O
40 BAD SERIAL TRANSMISSION
41.3 UNEXPECTED
PAPER SIZE
PRINTER ERROR
50.x FUSER ERROR
51.x or
53.xy.zz
55 PRINTER ERROR
56.x, 57.x, 58.x, or
88 Chapter 4: Problem Solving
Correcting Output Quality Problems
Use the examples below to determine which output quality problem
you are experiencing, then see the following table to troubleshoot
the problem
The examples below depict letter-sizepaper that has passed
90 Chapter 4: Problem Solving
Troubleshooting Flowchart
2 Can you print a configuration page
READY
PRINTING
CONFIGURATION
92 Chapter 4: Problem Solving
3 Can you print from a software application
4 Does the job print as expected? (Continued on the following page.)
Does the job print as expected
94 Chapter 4: Problem Solving
Does the job print as expected? (continued)
TRAY 1 MODE
CASSETTE
96 Chapter 4: Problem Solving
Troubleshooting Flowchart for
Macintosh Users
2 Does the job print as expected
98 Chapter 4: Problem Solving
Selecting an Alternate PPD
Renaming the Printer
Menu Map
Configuration Page
102 Chapter 4: Problem Solving
PCL or PS Font List
To print a PCL or PS font list:
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Service and Support
Service During and After the Warranty Period
Limited Warranty for Toner Cartridge Life
The warranty below applies to the toner cartridge that came with
this printer
This warranty supersedes all previous warranties (7/19/96)
HP toner cartridges are warranted to be free from defects in
Service Information Form
WHO IS RETURNING THE EQUIPMENT
WHAT IS BEING SENT
WHAT NEEDS TO BE DONE? (Attach a separate sheet if necessary.)
HOW WILL YOU PAY FOR THE REPAIR
HP Software License Terms
Worldwide Sales and Service Offices
110 Chapter 5: Service and Support
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112 Chapter 5: Service and Support
Specifications
Paper Specifications
•poor print quality
•increased paper jams
•premature wear on the printer, requiring repair
A-2Specifications
Supported Sizes and Weights of Paper
A-4Specifications
Specifications A-5
Supported Types of Paper
Guidelines for Using Paper
Paper Weight Equivalence Table
Labels
Label Construction
Transparencies
Vellum
Envelopes
Envelope Construction
Envelopes with Double-Side-Seams
Envelopes with Adhesive Strips or Flaps
Envelope Margins
Envelope Storage
Card Stock and Heavy Paper
Card Stock Construction
Card Stock Guidelines
Physical Dimensions
Specifications A-15
Printer Weight (Without Toner Cartridge)
Environmental Specifications
Electrical Specifications
Acoustic Emissions (Per ISO 9296)
General Specifications
Serial Cable Specifications
Specifications A-19
25 to 9 Pin Adapter (C2809A)
DB-9Serial Cable Pin Outs
DB-25Serial Cable Pin Outs
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Control Panel Menus
Information Menu
PRINT
MENU MAP
PCL FONT LIST
PS FONT LIST
Paper Handling Menu
FIRST
CASSETTE
TRAY 1 SIZE
TRAY 1 SIZE
MANUAL FEED=OFF
OFF
MANUAL FEED=ON
and displays MANUALLY FEED [PAPER
SIZE]
Print Quality Menu
RESOLUTION
FASTRES
PRORES
PRORES
ECONOMODE=OFF
TONER DENSITY=3
CREATE CLEANING
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B-6Control Panel Menus
Printing Menu
COPIES=1
1 to
PAPER
ENVELOPE
X DIMENSION
3.00 to
12.28 INCHES
CUSTOM PAPER=YES. Select the
312 MILLIMETERS
PCL FONT POINT
4.00 to
SIZE=12.00
PCL SYMBOL SET
PC-8
Configuration Menu
POWERSAVE
30 MINUTES
15 MINUTES
1 HOUR
RESOURCE SAVE
PCL MEMORY
RESOURCE
400K
SAVE=ON
PAGE PROTECT
21 PAGE TOO
COMPLEX, PRESS GO TO CONTINUE
PAGE PROTECT
INSUFFICIENT MEMORY, PRESS GO TO
CLEARABLE
JOB
WARNINGS=JOB
MOPIER MODE
STANDARD
ENHANCED
STANDARD
ENHANCED
JAM RECOVERY
PAPER REFORMING
PAPER
REFORMING=ON
MAINTENANCE
I/O Menu
I/O TIMEOUT=15
I/O BUFFER=AUTO
I/O BUFFER SIZE
I/O BUFFER SIZE
PARALLEL HIGH
SPEED=YES
PARALLEL ADV
FUNCTIONS=ON
SERIAL PACING
SERIAL BAUD
RATE=9600
SERIAL DTR
POLARITY=HIGH
Control Panel Menus B-17
EIO Menu (5000 N/5000 GN)
CFG NETWORK=NO
NOVELL=ON
DLC/LLC=ON
TCP/IP=ON
CFG TCP/IP=NO
BOOTP=YES
BOOTP=NO
CFG ETALK=NO
ETALK PHASE=1 or
Resets Menu
•You want to restore the printer’s default settings
•Communication between the printer and computer has been interrupted
RESET MEMORY
DATA RECEIVED
Printer Memory and Expansion
Installing Memory
6 Slide the formatter board back into the printer and tighten the two screws
Printer Memory and Expansion C-3
If an optional duplexer is installed:
Checking Memory Installation
Adjusting Memory Settings
Resource Saving
I/O Buffering
Installing EIO Cards/Mass Storage
Printer Commands
Understanding PCL Printer Command Syntax
Before using printer commands, compare these characters:
Lowercase l:
Uppercase O:
Number one:
Combining Escape Sequences
Entering Escape Characters
Selecting PCL Fonts
Common PCL Printer Commands
?&l#X
?&l#S
?&l#H
?&l#A
?&l#E
?&l#F
?&a#L
?&a#M
?&k#H
?(s#P
?(s#H
?&k#S
?(s#V
?(s#S
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Regulatory Information
Protecting the Environment
Regulatory Information E-3
E-4Regulatory Information
Regulatory Information E-5
Toner Material Safety Data Sheet
Declaration of Conformity
Regulatory Information E-7
Laser Safety Statement
Canadian DOC Regulations
VCCI Statement (Japan)
Laser Statement for Finland
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Glossary
printer software
Any or all of the software shipped with the printer. The
printer is packaged with a compact disc containing the
software is already installed
printer software help
Index
2 Index
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4 Index
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6 Index
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8 Index
Copyright©
Hewlett-PackardCo
Printed in USA