Solving Repeated Paper Jams

If paper jams occur frequently, try the following:

•Check all the paper jam locations. A piece of paper might be stuck somewhere in the printer. (See page 72.)

•Check that paper is correctly loaded in the trays, that the trays are correctly adjusted for the loaded paper size, and that the trays are not overfilled. (See the sections on loading paper, starting on page 30.)

•Check that all trays and paper handling accessories are completely inserted into the printer. (If a tray is opened during a print job, this might cause a paper jam.)

•Check that all covers and doors are closed. (If a cover or door is opened during a print job, this might cause a paper jam.)

•Try printing to a different output bin (page 26).

•The sheets might be sticking together. Try bending the stack to separate each sheet. Do not fan the stack.

•If you are printing from Tray 1, try feeding fewer sheets of paper or fewer envelopes at a time.

•If you are printing with the optional duplexer, make sure the cable tray is seated properly, and the Tray 2 cover is installed.

•Try turning the paper reforming setting on from the Configuration Menu in the printer’s control panel (this will slow print speed). For more information, see page B-14.

•If you are printing small sizes (such as index cards), make sure the paper is oriented correctly in the tray (page 53).

•Turn over the stack of paper in the tray. Also try rotating the paper 180°.

•Try rotating paper (such as perforated or multi-sheet forms and labels) to feed through the printer from a different orientation (page 47).

•Check the quality of the paper being printed. Damaged or irregular paper should not be used.

•Use only paper that meets HP specifications (pages A-2 through A-13).

•Do not use paper that has already been used in a printer or copier. (Do not print on both sides of envelopes, transparencies, vellum, or labels.)

•Check that the power supplied to the printer is steady, and meets printer specifications (page A-17).

•Clean the printer (page 67).

•Contact an HP-authorized service or support provider to perform routine printer maintenance. (See the HP Support pages at the front of this user’s guide.)

78 Chapter 4: Problem Solving

5000 specifications

The HP 5000 series is a distinguished line of wide-format printers by Hewlett-Packard, specifically designed to meet the demanding needs of professional graphics and technical printing. This series is renowned for its ability to produce high-quality prints with exceptional speed and precision, making it a popular choice for print service providers, architects, and engineers.

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Furthermore, with HP's dedication to environmental responsibility, the HP 5000 series printers are designed with recyclable materials and low energy consumption features, aligning with modern eco-friendly printing practices.

In summary, the HP 5000 series exemplifies the convergence of advanced technology, versatility, and user-focused design, making it an ideal choice for professionals who require high-quality, efficient printing solutions. Its exceptional performance, multiple connectivity options, and commitment to sustainability set it apart in the world of wide-format printing.

HP 5000 manual Solving Repeated Paper Jams, If paper jams occur frequently, try the following

Models: 5000