HP 5000 Does the job print as expected? on the following, Cancel Job might have been pressed

4 Does the job print as expected? (Continued on the following page.)

NO

Print is garbled

or only a

portion of the

page prints.

Check that you are using the proper printer driver (page 18).

The data file sent to the printer might be corrupt. To test, try printing it on another printer (if possible), or try a different file.

Check the interface cable connections. Test the cable by trying it on another computer (if possible).

Replace the printer cable with a high-quality cable (page 9).

Reduce the job’s complexity, print at

alower resolution (page B-5), or install more printer memory (page C-1).

You might be missing a printer message that could help you solve the problem. From the Configuration Menu in the printer’s control panel, temporarily turn the Clearable Warnings and Auto Continue settings off (page B-12) and then print the job again.

Printing

stops in the

middle of

the job.

[Cancel Job] might have been pressed.

Check that the power supplied to the printer is steady, and meets printer specifications (page A-17).

Print speed is

slower than

expected.

Simplify the print job.

Add more memory to the printer (page C-1).

Turn banner pages off. (See your network administrator.)

From the Configuration Menu in the printer’s control panel, turn the paper reforming setting off (page B-14).

A control panel setting is not taking effect.

Check settings in the printer driver or software application. (Printer driver and software commands override control panel settings.)

94 Chapter 4: Problem Solving

EN