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HP 5000 manual Problem Solving

Models: 5000

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104 Chapter 4: Problem Solving

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HP 5000 manual Problem Solving

Contents

HP LaserJet 5000, 5000 N 5000 GN Printers Users Guide Users Guide Hewlett-Packard Company Chinden Boulevard Boise, Idaho WarrantyHP Support Take a look at all that HP Support has to offerHP Service Agreements U.S. and Canada Customer Support Options WorldwidePage Contents Printer Maintenance Specifications Glossary Index Overview Printer BasicsHigh Performance Printer Features and BenefitsWide Format Printing High Print QualityPaper Handling Options ExpandabilityBest Value HP LaserJet 5000 N printer ConfigurationsPrinter Information HP LaserJet 5000 printerOptional Tray Configurations Printer Parts and Locations To ensure optimum performance Accessories and SuppliesSuggested Accessories Accessories and suppliesOrdering Information Ordering InformationMemory Description or Use Part Number Printer’s control panel consists of the following Control Panel LayoutControl Panel Lights ReadyTray x Load Type Size or Unexpected Paper Size Control Panel KeysTo print a control panel menu map To change a control panel settingNetwork administrator Control Panel MenusPrinter Software Printer Drivers See the printer software help for availability of featuresDrivers Included with the Printer With OS/2 Additional DriversPrinter Software for Windows Access the Windows Printer DriverStarted guide Printer Driver Help Choose the Right Printer Driver for Your NeedsTrueType fonts converted to PostScript format. To download HP ToolBoxHP FontSmart HP JobMonitorHP JetSend Communications Technology PostScript Printer Description Files PPDs Software for Macintosh ComputersHP LaserJet Utility User’s guide to obtain this software HP JetAdminSoftware for Networks Solaris SunOS OS/2HP Web JetAdmin Printer Basics Printing Tasks Guidelines Selecting the Output BinTop Output Bin Rear Output Bin Top Output Bin Printing to the Top Output BinPrinting to the Rear Output Bin Adjust the Paper Stop Loading Tray On the next Loading Tray 2/Optional 250-Sheet TrayLoad the tray. For correct orientation, see Loading the 500-Sheet Tray Optional Printing Tasks Optional Duplexer Printing Both Sides of PaperGuidelines for Printing Both Sides of Paper Separating the Printer from the Duplexer Separating the Printer from the DuplexerTray All other trays Paper Orientation for Printing Both Sides of PaperLayout Options for Printing Both Sides of Paper Layout Options for Printing Both Sides of PaperPrinting Letterhead, Prepunched, or Printing Special PaperPreprinted Paper Paper Orientation for Tray Paper OrientationPrinting Envelopes Loading Envelopes in Tray Printing Labels Printing LabelsDo not Printing Transparencies Printing TransparenciesTray Printing Rotated PaperPrinting Rotated Paper from the 500-Sheet Tray Sheet TrayPrinting Full-Bleed Images 28 lb 105 g/m2 from the 500-sheet tray Maximum paper weight is 53 lb 199 g/m2 from Tray 1For information on setting custom paper sizes, see Printing Cards, Custom-Size Heavy PaperLoad the tray Loading Custom-Size Paper in the 500-Sheet TrayPrinting Tasks Paper is loaded long-edge first X is longer than Y Setting Custom Paper SizesGuidelines for Printing Custom-Size Paper Driver, and from the printer’s control panelPage Tray 1 MODE=CASSETTE Printing VellumPrinting with a Watermark Using Features in the Printer DriverSaving Printer Setup Information Advanced Printing TasksPrinting Multiple Pages on One Sheet of Paper Printing the First Page on Different PaperTray 1 Mode=First Customizing Tray 1 OperationTray 1 Mode=Cassette Printer’s control panel Feed can also be enabled from the Paper Handling MenuManually Feeding Paper from Tray Printer will print only from TrayTo print by type and size of paper, do the following Select the paper size settings from the control panelPrinting by Type and Size of Paper Benefits of Printing by Type and Size of PaperPrinter’s control panel. For more information, see Type and size settings can also be configured fromPrinting Tasks Printer Maintenance Toner Cartridge Storage Printer MaintenanceManaging the Toner Cartridge HP Policy on Non-HP Toner CartridgesRedistributing the Toner Continue Printing When Toner is LowRedistributing the Toner Location of the Transfer Roller-Do Not Touch Cleaning the PrinterCleaning the Printer Press Item until Create Cleaning page appears Using the Printer CleaningPrinter Maintenance Printer, and solve repeated paper jams ProblemsProblem Solving Help you to locate paper jams, properly clear them fromPaper jam message Jams. If paper jams are a recurring problem, seeClearing Paper Jams Paper jam is not obvious, look first in the top cover areaClearing Jams from the Input Tray Areas Clearing Jams from the Top Cover Area Clearing Jams from the Output Areas Clearing Jams from the Optional Duplexer Page If paper jams occur frequently, try the following Solving Repeated Paper JamsMessage Explanation or Recommended Action Understanding Printer MessagesIf a message persists Printer’s control panel page B-12Not Available Paper Path Open Please Close ITDisk is Loading Install TrayRAM Disk Device Failure OfflineTray x Load Type Size Tray x Empty22 EIO Press GO to ContinueParallel I/O Paper Size Serial I/O41.x Printer Error53.xy.zz 62.x 56.x, 57.x, 58.x, or64.x Xxxx 69.xVertically rather than horizontally Correcting Output Quality ProblemsProblem Examples below depict letter-size paper that has passedOrder they are listed Troubleshooting StepsSelect while Determining Printer ProblemsTroubleshooting Flowchart Ready isPrinting Configuration Can you print a configuration page?Can you print from a software application? Does the job print as expected? on the following Cancel Job might have been pressedDoes the job print as expected? An optional accessory is not working properly Can you print from a software application? Troubleshooting Flowchart for Macintosh UsersPrint job has incorrect fonts Renaming the Printer Selecting an Alternate PPDClick Select PPD Menu Map Checking the Printer’s ConfigurationConfiguration Memory Installed PersonalitiesOptions Event LogTo print a PCL or PS font list PCL or PS Font ListProblem Solving HP LaserJet 5000, 5000 N, and 5000 GN Hewlett-Packard Warranty StatementPrinters Service During and After the Warranty Period HP toner cartridges are warranted to be free from defects This warranty supersedes all previous warranties 7/19/96Warranty covers any defects or malfunctions in a new This printerWHO is Returning the EQUIPMENT? Service Information FormLicense Grant HP Software License TermsWorldwide Sales and Service Offices Worldwide Sales and Service OfficesFar East Region Finland France Middle East/Africa Netherlands New Zealand Specifications Paper Specifications Specifications A-3 Supported Sizes and Weights of PaperTray Dimensions1 Capacity2 Sheet Tray Dimensions1 Weight Capacity2 Optional Specifications A-5Supported Types of Paper Vellum SpecificationsPrinter supports the following types of paper Set Fuser MODE=LOW Guidelines for Using PaperInks, such as those used in some types of thermography Paper Weight Equivalence Table Transparencies LabelsLabel Construction Envelopes VellumEnvelope Construction Envelopes with Adhesive Strips or Flaps Envelopes with Double-Side-SeamsAcceptable Unacceptable Envelope Margins Card Stock and Heavy PaperEnvelope Storage Card Stock Guidelines Card Stock ConstructionPhysical Dimensions Printer Specifications55 in 139.8 cm 24.6 in 62.5 cm Specifications A-1518.5 in 47.0 cm 10.6 in 27.0 cm 24.4 in 62.0 cm 15.5 cm 18.5 in 47.0 cm 16.6 cm 10.6 in 27.0 cm 29.7 in 75.5 cm Printer Weight Without Toner CartridgeElectrical Specifications Environmental SpecificationsSpecifications A-17 Acoustic Emissions Per ISO General SpecificationsSpecifications A-19 Serial Cable SpecificationsHP Part Number Description 25 to 9 Pin Adapter C2809ADB-25 Serial Cable Pin Outs DB-9 Serial Cable Pin OutsPin outs for the computer end are typical pin numbers. Specifications Control Panel Menus Information Menu Paper Handling Menu Size Configure FuserMode MENU=NO YES Manual FEED=OFFPrint Quality Menu Toner DENSITY=3 Printing Menu FORM=60 Lines DIMENSION=ORIENTATION= Portrait Portrait LandscapeWide A4=NO PCL Symbol SET=PCL Font Point RegularConfiguration Menu PS MEMORY= Resource SAVE= OFFPCL MEMORY= 400KToner LOW= Continue PROTECT= AutoClearable JOB Auto CONTINUE=RAM Disk SIZE= Mopier MODE= StandardStandard Enhanced RAM DISK=OFFMESSAGE=OFF JAM RECOVERY= AutoMaintenance OFF REFORMING=ONBuffer SIZE= TIMEOUT=15Menu BUFFER=AUTO AutoFUNCTIONS=ON OFF Parallel High YESSPEED=YES Parallel ADVSerial DTR Serial BaudPOLARITY=HIGH EIO Menu 5000 N/5000 GN CFG ETALK=NO CFG TCP/IP=NOControl Panel Menus B-19 Reset Active I/O Resets MenuReset Memory SettingsPrinter Memory and Expansion Printer Memory and Expansion Installing MemoryPrinter Memory and Expansion C-3 If an optional duplexer is installed Area should list the new printer language Checking Memory InstallationPrinter Memory and Expansion C-5 Resource Saving Adjusting Memory SettingsTo determine how much memory to allocate to a language Buffering To change the I/O Buffer settingFigure C-1 Installing EIO Cards or Mass Storage Devices Installing EIO Cards/Mass StoragePrinter has the ability to print vector graphics using Users who are already familiar with PCL command structurePCL 5e printer commands are backward-compatible with FeaturesPrinter Commands Understanding PCL Printer Command SyntaxGroup Termination character ?&l3A?&l1O?&l8D Printer Commands D-3Combining Escape Sequences Entering Escape CharactersSelecting PCL Fonts ?&l#A Common PCL Printer Commands?&l#X ?&l#S ?&l#H?&a#M ?&l#E?&l#F ?&a#L?s#T Printer Commands D-7?s#P ?s#H ?&k#S ?s#V ?s#S ?s#BPrinter Commands FCC Regulations Regulatory InformationPrinter design eliminates Environmental Product StewardshipProtecting the Environment Regulatory InformationDesign of the printer facilitates the recycling Regulatory Information E-3HP Cartridge Recycling Program Information Regulatory Information Paper Regulatory Information E-5To ensure printer longevity, HP provides the following Toner Material Safety Data SheetRegulatory Information E-7 Declaration of ConformityVcci Statement Japan Safety StatementsLaser Safety Statement Canadian DOC RegulationsLaserturvallisuus Luokan 1 Laserlaite Klass 1 Laser Apparat Laser Statement for FinlandRegulatory Information Circuit board that holds extra memory chips for Adjustable trayMedia. All trays used in the printer are adjustable Accessories for older printers and the newer EIOPrinter software help Software is already installedHelp button or a question mark symbol in the printer Printer softwareIndex IndexSee also DIMMs Index Index See also messages printer drivers 14 Index Index Index C4110-90901