HP 5000 90 Chapter 4: Problem Solving

Light Print or Fade

Toner Specks

Dropouts

Lines

Gray Background

Toner Smear

Loose Toner

Repeating Defects

Misformed Characters

Page Skew

Curl or Wave

Wrinkles or Creases

Troubleshooting Steps

(Follow the steps in the

order they are listed.)

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1. Print a few more pages to see if the

problem will correct itself.

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2. Clean the inside of the printer (page 67)

or use the printer’s cleaning page

(page 69).

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3. Make sure EconoMode is off in the

software and in the control panel

(page B-6).

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4. Turn over the stack of paper in the tray.

Also try rotating the paper 180°.

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5. Check the paper (or other print media)

type and quality (pages A-2

through A-13).

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6. Check the printer’s environment

(page A-17).

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7. Make sure paper is loaded correctly and

that the guides fit properly against the

paper stack. (See the sections on

loading paper, starting on page 30.)

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8. Print to a different output bin (page 26).

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9. Adjust the toner density setting

(page B-6).

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10. From the Configuration Menu in the

printer’s control panel, turn the paper

reforming setting on (page B-14).

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11. Change the fuser mode setting to High

(page B-4) or choose rough paper type

from the printer driver (page 60).

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12. Change the fuser mode setting to Low

(page B-4).

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13. Redistribute the toner in the toner

cartridge (page 65).

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14. Install a new HP toner cartridge. (See

instructions with the toner cartridge.)

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15. To alternate small and standard paper,

from the Configuration Menu set

SMALL PAPER SPEED=SLOW.

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16. After trying all the steps suggested

above, contact an HP-authorized

service or support provider. (See the

HP Support pages at the front of this

user’s guide.)

1.Paper might be too smooth.

90 Chapter 4: Problem Solving

EN

Contents

Page Page Hewlett-PackardCompany 11311 Chinden Boulevard Boise, Idaho Take a look at all that HP Support has to offer Thank you for your purchase. Along with your product, you receive variety of support services from Page Customer Support Options Worldwide Page Contents 1 Printer Basics 2 Printing Tasks 3 Printer Maintenance 4 Problem Solving 5 Service and Support A Specifications B Control Panel Menus C Printer Memory and Expansion D Printer Commands E Regulatory Information Glossary Index Printer Basics Wide Format Printing High Print Quality High Performance Connectivity/Ease of Use Expandability Paper Handling Options Best Value Configurations HP LaserJet 5000 printer HP LaserJet 5000 N printer HP LaserJet 5000 GN printer Page Printer Parts and Locations Suggested Accessories Ordering Information Page 10 Chapter 1: Printer Basics Control Panel Lights Control Panel Keys Control Panel Menus To change a control panel setting: To print a control panel menu map: Printer Software software included and supported languages the ReadMe file for more information Network Administrators: HP JetAdmin should be installed only on the network administrator’s computer. Load all other applicable Printer Drivers Drivers Included with the Printer Additional Drivers Software for Windows Access the Windows Printer Driver Choose the Right Printer Driver for Your Needs Printer Driver Help HP ToolBox HP FontSmart HP JetSend Communications Technology Software for Macintosh Computers PostScript Printer Description Files (PPDs) HP LaserJet Utility Software for Networks HP JetAdmin HP Web JetAdmin Page Printing Tasks Guidelines Printing to the Top Output Bin Printing to the Rear Output Bin Adjust the Paper Stop Loading Tray Loading Tray 2/Optional 250-SheetTray Continued on the next page 6Adjust the side guides to the proper size 9Close the tray cover. Slide the tray back into the printer 32 Chapter 2: Printing Tasks Loading the 500-SheetTray (Optional) of the paper. The guides should touch the paper without bending it 8Slide the tray into the printer 34 Chapter 2: Printing Tasks Printing Both Sides of Paper (Optional Duplexer) Guidelines for Printing Both Sides of Paper Separating the Printer from the Duplexer Paper Orientation for Printing Both Sides of Paper Layout Options for Printing Both Sides of Paper Printing Letterhead, Prepunched, or Preprinted Paper Paper Orientation Printing Envelopes Loading Envelopes in Tray Printing Labels Do not: Printing Transparencies Printing Rotated Paper 500-SheetTray: Printing Full-BleedImages Printing Cards, Custom-Sizeand Heavy Paper Loading Custom-SizePaper in the 500-SheetTray 52 Chapter 2: Printing Tasks Guidelines for Printing Custom-SizePaper Setting Custom Paper Sizes CONFIGURE CUSTOM PAPER=YES TRAY 1 SIZE=CUSTOM Custom Printing Vellum Using Features in the Printer Driver Saving Printer Setup Information Printing with a Watermark Printing the First Page on Different Paper Printing Multiple Pages on One Sheet of Paper Customizing Tray 1 Operation Tray 1 Mode=First Tray 1 Mode=Cassette Manually Feeding Paper from Tray Printing by Type and Size of Paper Benefits of Printing by Type and Size of Paper Page Page Printer Maintenance HP Policy on Non-HPToner Cartridges Toner Cartridge Storage Toner Cartridge Life Expectancy Continue Printing When Toner is Low Redistributing the Toner Redistributing the Toner (continued) Cleaning the Printer Cleaning the Printer Using the Printer Cleaning Page Page Problem Solving Clearing Paper Jams locations than indicated in the paper jam message. If the location of the paper jam is not obvious, look first in the top cover area jams. If paper jams are a recurring problem, see page a paper jam message Clearing Jams from the Input Tray Areas Clearing Jams from the Top Cover Area Clearing Jams from the Output Areas Clearing Jams from the Optional Duplexer Page Solving Repeated Paper Jams Understanding Printer Messages If a message persists: Not all messages are described in this user’s guide (many are self-explanatory) Some printer messages are affected by the Auto Continue and CHECK INPUT DEVICE PAPER PATH OPEN PLEASE CLOSE IT CHOSEN LANGUAGE NOT AVAILABLE FLASH WRITE PROTECTED INPUT DEVICE CONDITION xx.yy INSTALL TRAY OFFLINE RAM DISK DEVICE FAILURE 82 Chapter 4: Problem Solving TRAY x EMPTY TRAY x LOAD [TYPE] [SIZE] UNSUPPORTED SIZE IN TRAY [YY] USE [TYPE] [SIZE] INSTEAD 13.x PAPER JAM [LOCATION] 20INSUFFICIENT MEMORY PRESS GO TO 21 PAGE TOO COMPLEX PRESS GO TO CONTINUE 22 SERIAL I/O 40 BAD SERIAL TRANSMISSION 41.3 UNEXPECTED PAPER SIZE PRINTER ERROR 50.x FUSER ERROR 51.x or 53.xy.zz 55 PRINTER ERROR 56.x, 57.x, 58.x, or 88 Chapter 4: Problem Solving Correcting Output Quality Problems Use the examples below to determine which output quality problem you are experiencing, then see the following table to troubleshoot the problem The examples below depict letter-sizepaper that has passed 90 Chapter 4: Problem Solving Troubleshooting Flowchart 2 Can you print a configuration page READY PRINTING CONFIGURATION 92 Chapter 4: Problem Solving 3 Can you print from a software application 4 Does the job print as expected? (Continued on the following page.) Does the job print as expected 94 Chapter 4: Problem Solving Does the job print as expected? (continued) TRAY 1 MODE CASSETTE 96 Chapter 4: Problem Solving Troubleshooting Flowchart for Macintosh Users 2 Does the job print as expected 98 Chapter 4: Problem Solving Selecting an Alternate PPD Renaming the Printer Menu Map Configuration Page 102 Chapter 4: Problem Solving PCL or PS Font List To print a PCL or PS font list: Page Service and Support Service During and After the Warranty Period Limited Warranty for Toner Cartridge Life The warranty below applies to the toner cartridge that came with this printer This warranty supersedes all previous warranties (7/19/96) HP toner cartridges are warranted to be free from defects in Service Information Form WHO IS RETURNING THE EQUIPMENT WHAT IS BEING SENT WHAT NEEDS TO BE DONE? (Attach a separate sheet if necessary.) HOW WILL YOU PAY FOR THE REPAIR HP Software License Terms Worldwide Sales and Service Offices 110 Chapter 5: Service and Support Page 112 Chapter 5: Service and Support Specifications Paper Specifications •poor print quality •increased paper jams •premature wear on the printer, requiring repair A-2Specifications Supported Sizes and Weights of Paper A-4Specifications Specifications A-5 Supported Types of Paper Guidelines for Using Paper Paper Weight Equivalence Table Labels Label Construction Transparencies Vellum Envelopes Envelope Construction Envelopes with Double-Side-Seams Envelopes with Adhesive Strips or Flaps Envelope Margins Envelope Storage Card Stock and Heavy Paper Card Stock Construction Card Stock Guidelines Physical Dimensions Specifications A-15 Printer Weight (Without Toner Cartridge) Environmental Specifications Electrical Specifications Acoustic Emissions (Per ISO 9296) General Specifications Serial Cable Specifications Specifications A-19 25 to 9 Pin Adapter (C2809A) DB-9Serial Cable Pin Outs DB-25Serial Cable Pin Outs Page Control Panel Menus Information Menu PRINT MENU MAP PCL FONT LIST PS FONT LIST Paper Handling Menu FIRST CASSETTE TRAY 1 SIZE TRAY 1 SIZE MANUAL FEED=OFF OFF MANUAL FEED=ON and displays MANUALLY FEED [PAPER SIZE] Print Quality Menu RESOLUTION FASTRES PRORES PRORES ECONOMODE=OFF TONER DENSITY=3 CREATE CLEANING PAGE B-6Control Panel Menus Printing Menu COPIES=1 1 to PAPER ENVELOPE X DIMENSION 3.00 to 12.28 INCHES CUSTOM PAPER=YES. Select the 312 MILLIMETERS PCL FONT POINT 4.00 to SIZE=12.00 PCL SYMBOL SET PC-8 Configuration Menu POWERSAVE 30 MINUTES 15 MINUTES 1 HOUR RESOURCE SAVE PCL MEMORY RESOURCE 400K SAVE=ON PAGE PROTECT 21 PAGE TOO COMPLEX, PRESS GO TO CONTINUE PAGE PROTECT INSUFFICIENT MEMORY, PRESS GO TO CLEARABLE JOB WARNINGS=JOB MOPIER MODE STANDARD ENHANCED STANDARD ENHANCED JAM RECOVERY PAPER REFORMING PAPER REFORMING=ON MAINTENANCE I/O Menu I/O TIMEOUT=15 I/O BUFFER=AUTO I/O BUFFER SIZE I/O BUFFER SIZE PARALLEL HIGH SPEED=YES PARALLEL ADV FUNCTIONS=ON SERIAL PACING SERIAL BAUD RATE=9600 SERIAL DTR POLARITY=HIGH Control Panel Menus B-17 EIO Menu (5000 N/5000 GN) CFG NETWORK=NO NOVELL=ON DLC/LLC=ON TCP/IP=ON CFG TCP/IP=NO BOOTP=YES BOOTP=NO CFG ETALK=NO ETALK PHASE=1 or Resets Menu •You want to restore the printer’s default settings •Communication between the printer and computer has been interrupted RESET MEMORY DATA RECEIVED Printer Memory and Expansion Installing Memory 6 Slide the formatter board back into the printer and tighten the two screws Printer Memory and Expansion C-3 If an optional duplexer is installed: Checking Memory Installation Adjusting Memory Settings Resource Saving I/O Buffering Installing EIO Cards/Mass Storage Printer Commands Understanding PCL Printer Command Syntax Before using printer commands, compare these characters: Lowercase l: Uppercase O: Number one: Combining Escape Sequences Entering Escape Characters Selecting PCL Fonts Common PCL Printer Commands ?&l#X ?&l#S ?&l#H ?&l#A ?&l#E ?&l#F ?&a#L ?&a#M ?&k#H ?(s#P ?(s#H ?&k#S ?(s#V ?(s#S Page Regulatory Information Protecting the Environment Regulatory Information E-3 E-4Regulatory Information Regulatory Information E-5 Toner Material Safety Data Sheet Declaration of Conformity Regulatory Information E-7 Laser Safety Statement Canadian DOC Regulations VCCI Statement (Japan) Laser Statement for Finland Page Glossary printer software Any or all of the software shipped with the printer. The printer is packaged with a compact disc containing the software is already installed printer software help Index 2 Index Page 4 Index Page 6 Index Page 8 Index Copyright© Hewlett-PackardCo Printed in USA