Light Print or Fade

Toner Specks

Dropouts

Lines

Gray Background

Toner Smear

Loose Toner

Repeating Defects

Misformed Characters

Page Skew

Curl or Wave

Wrinkles or Creases

Troubleshooting Steps

(Follow the steps in the

order they are listed.)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

1. Print a few more pages to see if the

 

 

 

 

 

 

 

 

 

 

 

 

problem will correct itself.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

2. Clean the inside of the printer (page 67)

 

 

 

 

 

 

 

 

 

 

 

 

or use the printer’s cleaning page

 

 

 

 

 

 

 

 

 

 

 

 

(page 69).

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

3. Make sure EconoMode is off in the

 

 

 

 

 

 

 

 

 

 

 

 

software and in the control panel

 

 

 

 

 

 

 

 

 

 

 

 

(page B-6).

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

4. Turn over the stack of paper in the tray.

 

 

 

 

 

 

 

 

 

 

 

 

Also try rotating the paper 180°.

 

 

 

 

 

 

 

 

 

 

 

 

 

1

 

1

1

 

1

5. Check the paper (or other print media)

 

 

 

 

 

 

 

 

 

 

 

 

type and quality (pages A-2

 

 

 

 

 

 

 

 

 

 

 

 

through A-13).

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

6. Check the printer’s environment

 

 

 

 

 

 

 

 

 

 

 

 

(page A-17).

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

7. Make sure paper is loaded correctly and

 

 

 

 

 

 

 

 

 

 

 

 

that the guides fit properly against the

 

 

 

 

 

 

 

 

 

 

 

 

paper stack. (See the sections on

 

 

 

 

 

 

 

 

 

 

 

 

loading paper, starting on page 30.)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

8. Print to a different output bin (page 26).

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

9. Adjust the toner density setting

 

 

 

 

 

 

 

 

 

 

 

 

(page B-6).

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

10. From the Configuration Menu in the

 

 

 

 

 

 

 

 

 

 

 

 

printer’s control panel, turn the paper

 

 

 

 

 

 

 

 

 

 

 

 

reforming setting on (page B-14).

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

11. Change the fuser mode setting to High

 

 

 

 

 

 

 

 

 

 

 

 

(page B-4) or choose rough paper type

 

 

 

 

 

 

 

 

 

 

 

 

from the printer driver (page 60).

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

12. Change the fuser mode setting to Low

 

 

 

 

 

 

 

 

 

 

 

 

(page B-4).

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

13. Redistribute the toner in the toner

 

 

 

 

 

 

 

 

 

 

 

 

cartridge (page 65).

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

14. Install a new HP toner cartridge. (See

 

 

 

 

 

 

 

 

 

 

 

 

instructions with the toner cartridge.)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

15. To alternate small and standard paper,

 

 

 

 

 

 

 

 

 

 

 

 

from the Configuration Menu set

 

 

 

 

 

 

 

 

 

 

 

 

SMALL PAPER SPEED=SLOW.

 

 

 

 

 

 

 

 

 

 

 

 

 

16. After trying all the steps suggested

 

 

 

 

 

 

 

 

 

 

 

 

above, contact an HP-authorized

 

 

 

 

 

 

 

 

 

 

 

 

service or support provider. (See the

 

 

 

 

 

 

 

 

 

 

 

 

HP Support pages at the front of this

 

 

 

 

 

 

 

 

 

 

 

 

user’s guide.)

 

 

 

 

 

 

 

 

 

 

 

 

 

1.Paper might be too smooth.

90 Chapter 4: Problem Solving

EN

Page 101
Image 101
HP 5000 manual Troubleshooting Steps, Order they are listed

5000 specifications

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