Troubleshooting Flowchart for

Macintosh Users

1 Can you print from a software application?

 

YES

Go to step 2.

 

 

 

 

 

 

 

 

 

 

NO

Print a short document from a software application.

The Macintosh computer is not communicating with the printer.

Make sure the printer’s control panel displays READY (page 91).

Make sure the correct printer driver is selected in the Chooser. (There will be a printer icon beside the name.)

If the printer resides on a network with multiple zones, make sure the correct zone is selected in the AppleTalk Zones box in the Chooser.

Make sure the correct printer has been chosen in the Chooser by printing a configuration page (page 101). Make sure the name of the printer displayed on the configuration page matches the printer in the Chooser.

Make sure AppleTalk is active. (Select this in the Chooser.)

Make sure the computer and printer are on the same network. From Control Panels in the Apple menu, select the Network (or the AppleTalk) control panel and then choose the correct network (for example, LocalTalk or EtherTalk).

Auto Setup

did not

automatically

set up the

printer.

Set up the printer manually by selecting Configure.

Reinstall the printer software. (See the getting started guide.)

Select an alternate PPD (page 99).

The PPD might have been renamed. If so, select the renamed PPD (page 99).

The printer driver icon does not appear in the Chooser.

Make sure the LaserWriter Chooser extension resides in the Extensions folder. If it is not present anywhere on your system, then obtain the Macintosh LaserWriter driver from Apple.

EN

Chapter 4: Problem Solving 97

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HP 5000 manual Troubleshooting Flowchart for Macintosh Users, Can you print from a software application?
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5000 specifications

The HP 5000 series is a distinguished line of wide-format printers by Hewlett-Packard, specifically designed to meet the demanding needs of professional graphics and technical printing. This series is renowned for its ability to produce high-quality prints with exceptional speed and precision, making it a popular choice for print service providers, architects, and engineers.

One of the standout features of the HP 5000 series is its use of HP's thermal inkjet technology, which ensures consistent, vibrant colors and sharp details. This innovative technology allows for precise droplet placement and control, resulting in prints that are both visually stunning and intricately detailed. Additionally, the printers utilize a range of high-capacity ink cartridges that provide an extended print life and fewer interruptions for users, enhancing overall productivity.

The HP 5000 series printers support a wide variety of media, accommodating everything from standard bond paper to heavyweight coated stocks. This versatility enables users to create a diverse array of printed materials, from posters and banners to detailed technical drawings. Coupled with high resolution capabilities, often exceeding 1200 dpi, the prints produced boast remarkable clarity and depth that meet industry standards.

Connectivity is another significant aspect of the HP 5000 series, as these printers come equipped with multiple interfaces, including USB and Ethernet, allowing for seamless integration into various production environments. They are also compatible with HP's DesignJet software, which simplifies the printing process and enables users to manage print jobs efficiently.

In terms of design, the HP 5000 series printers boast a compact footprint, making them suitable for a wide range of workspaces. Additionally, their user-friendly interface features an intuitive control panel that simplifies operation, even for less experienced users. The series also incorporates energy-efficient technologies that enhance sustainability without compromising performance.

Furthermore, with HP's dedication to environmental responsibility, the HP 5000 series printers are designed with recyclable materials and low energy consumption features, aligning with modern eco-friendly printing practices.

In summary, the HP 5000 series exemplifies the convergence of advanced technology, versatility, and user-focused design, making it an ideal choice for professionals who require high-quality, efficient printing solutions. Its exceptional performance, multiple connectivity options, and commitment to sustainability set it apart in the world of wide-format printing.
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