HP 5000 manual How to Use the Diagnostic Print, What is the Diagnostic Print?

Print Quality

How to Use the Diagnostic Print

What is the Diagnostic Print?

The Printer contains an internal Diagnostic Print to help you diagnose the possible source of any print quality defects. The Diagnostic Print is divided into five numbered parts:

1Primary colors specifically designed to diagnose banding problems.

2Color to color alignment.

3Bidirectional alignment to check alignment when printing bidirectionally.

4Vertical line straightness.

5Nozzle print test to check each Printhead nozzle in a Printhead.

Considerations for Printing the Diagnostic Print.

1The Diagnostic Print requires A2 or C size media so you must have media loaded (roll or sheet) that is this size or larger.

2Use the same type of media that the customer was using when they experienced the print quality problem.

3Use the same print mode the customer was using when they experienced the print quality problem.

4If the customer is using non-HP media and after the Diagnostic Print you still have the same print quality problems, change to genuine HP media and repeat the Diagnostic Print.

5Study each of the test patterns in the order that they are shown i.e. 1 through 5.

6If you do not see any problems with the Diagnostic Print, then the problem may not be with the Printer itself. The problem may be with the RIP or the driver for example.

However if you do see problems with the Diagnostic Print then continue with the following procedures which will help you to diagnose the problem.

6-4 HP DesignJet 5000 Series Printers Service Manual