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HP 5000 manual Printer Support

Models: 5000

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HP DesignJet 5000 Series Printers Service Manual

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HP 5000 manual Printer Support

Contents

Large-Format Printers DesignJet 5000 SeriesSafety Symbols DesignJet 5000 Series Conventions Using this ManualPurpose Readership Part NumbersTable of Contents System Error Codes Service Tests and Utilities Print Quality Parts and Diagrams Table of Contents Glossary Index Table of Contents Troubleshooting Phone Support Guide to Troubleshooting the PrinterTroubleshooting System Error Codes IntroductionPerforming the Necessary Service Calibrations Performing a Service Test on a Failed AssemblyTroubleshooting Calibration Error Codes Troubleshooting Initialization Self Diagnostic Errors Troubleshooting Ink Supplies Error CodesSolving Image Quality Problems Status LED’s Printer does not Power onALL the Front-Panel LEDs are Lit but Nothing Else Happens Troubleshooting Media Jams/Printhead CrashesIf using HP Coated Media when problem occurred, please also When clearing a media jam, sometimes media is stuckCheck Printhead Cleaner Path Troubleshooting Shutdowns User MessageEach case, make sure that you power OFF the Printer before Attempting any procedures to resolve the problemCheck Printhead Path Check Paper PathReplace Message xx15 Replace and xx16 Replace Vacuum suction much lower at high altitudes Problems with VacuumColor differences in different HP DesignJet Printers Banding at variable extreme environmental conditions Banding due to Ink Cartridge replacement while printingBanding with unsupported Media Black Smearing on HP Photo Imaging Gloss Hue shift on HP Colorfast Adhesive Vinyl mediaDry Cockle on High Density Prints Using Paper Based Media Worm marks cockle on part of plots on paper based media Drying Time Too Long for HP Studio Canvas Media Skew when Printing a Banner PlotUser message Media loaded incorrectly. Remove media User message Warning Incorrect type of tubes system User message Power Supply Error #1Page This problem is solved in any A.02.xx firmware release Cutter Assembly ProblemsMedia-Axis Problems Carriage and Scan-Axis ProblemsElectronics Problems Actual printing time is slower Network configurationTemperature reading to adjust the printing speed. This is Time the printer takes to start printing is longerLanguage Selection is blocked in a brand new printer Firmware Upgrade Does Not Work Through the Parallel PortDry time at the end of the print is longer Typical Failures After Exchanging the Ink Tubes Solving Media-Handling Problems Setup Menu How to Navigate through the Front Panel MenusAlways Appear Short, Full Utilities MenuDIC Internal RIP Settings MenuQueuing and Nesting Menu Always Appear PostScript Only HP-GL/2 Settings MenuHP DesignJet 5000 Series Printers Format MenuAlways Appear Demos MenuRoll/Sheet Info Vendor Name Ink Level Capacity Part Number Manufacture Date Yes, No Ink Cartridge MenuPrinthead Menu Printer Setup Options Service Configuration PrintPress Enter Press Up and Enter How to Use the Service Configuration PrintThese are maximum mechanical printing speeds and do not General Printer InformationLower Issue Main Reason Action/Check Troubleshooting Take-Up-Reel ProblemsSystem Error Codes System Error Codes XXXXXX-YYYYZZZZ System Error CodesTo troubleshoot the problem Continuable and Non-Continuable Error CodesEven though the customer can continue working with a Ffff ffff 02b301b0 Ffff ffff 01dcxxxx Ffff ffff 036e0136 Ffff ffff01002D Non-Continuable Different power socket System Error 010023 Non-Continuable010041 NIB Crash 011000Back of the Printer 06030C Try the following APS FailureSystem Error Problem Description Corrective Action System 0A0050 Non-Continuable0A0070 Continuable System Error Problem Description Corrective Action 0B0004 System Error Problem Description Corrective Action 0B000A Primer Shutdown Error0B000B System Error Problem Description Corrective Action System Error 0C0032 Continuable 0C1001 0D0000 Continuable To unload the media and switch the Printer on and OFF againThis problem only appears when you try to upgrade from Non Firmware Error has occurred0F0200 00b007bc E50000 HP Ink Supplies Troubleshooting What are HP Ink Supplies? Printheads and Printhead CleanersInk Cartridges General Information About HP Ink Supplies Identifying the ComponentsSome General Precautions When Handling HP Ink Supplies Show the XX11Replace message Refer to 3-12, Error Status When Should You Replace the HP Ink Supplies?Priming the Ink System Front Panel Display Obtaining Ink Cartridge Information Obtaining Printhead Information Page Status Codes and Messages Most problems with Ink Supplies will be solved by the userSimply following the instructions in the action message Insert Status MessagesStatus Code Part / Information Error Status MessagesHP Ink Supplies Troubleshooting Printhead Information Printhead Recovery Procedure When replacing Ink Cartridges Ink Cartridge Errors First Digit = 6, 7Ink Cartridge Information Information Printhead Cleaner Errors First Digit = A, B orReplace Message xx15 Replace and xx16 Replace Major Ink Supplies Problems Dry-firing of PrintheadsFor Firmware Versions earlier than A.01.12 HP Ink Supplies Troubleshooting Service Tests Utilities Introduction Diagnostics Self TestPresent after replacing a component, remember to Reinstall Service Tests and UtilitiesComponent Self Diagnostics Initialization Sequence Service Tests Diagnostics Entering the Service Tests Menu Press Down and Enter Press Enter Scan Axis Test Support Office to determine whether values are within Report the values to the nearest HP Response Center or HPMedia Axis Test With Media Service Utilities Entering the Service Utilities Menu O P U U S E N O H P Service Tests and Utilities Detected, the message below is displayed Turn Drive RollerPrime Tubes Ink Initializing printer Please wait. xx sec INK Startup Over 2000 m Altitude SetupEerom Setup If you want to set the Model Number Encoded in the Eerom If you want to set the Serial NumberPress Back If you want to set the Japanese FontsMake Selection Counter for a component when it has not been replaced Reset Life CountersBackPress Back Backup Eerom Press Back to return to the Service Utilities menu If you use degraded Printheads, the print quality may be Image Quality WarningThat color Enter to print it Diagnostic PrintDiagnostic Print that you need For Firmware Version A.02.xx, the Printer does not printService Calibrations Refer to the following page for the relevant Calibration Service Calibrations Entering the Service Calibrations Menu Press Down and Enter Service Calibrations Scan-Axis Calibration Make Selection Assembly on the right side of the CarriageCan be located on the label on the side of the Line Sensor If Scan Axis Calibration is performed without inserting Calibration, a continuable Sytem Error will be reported SeeError codes Refer to page 5-26, Calibration Error Codes to troubleshootService Station Calibration Service Station Press Enter to confirm or Back to correct Codes Refer to 5-26, Calibration Error Codes to troubleshoot errorMedia apart from HP High Gloss Photo Paper Codes for its description and resolutionAccuracy Calibration Perform the Accuracy Calibration as followsPhoto Paper Do not use any other type of media apart from HP High GlossPress Load/Unload Media Calibration Error Press Enter to continue Tool See below that came with the new Carriage Procedure should be carried out using the Carriage HeightAssembly or Center Platen Assembly Carriage Height CalibrationWith the Carriage itself See below Service CalibrationsPage Screws should not be removed Page Page Page Page Calibration Error Codes Introduction 0001 This code is not an error. See the other codes reportedPen voltage error 00000004 Line Sensor pattern is not printed. Firmware error0100 Printhead errorUser Firmware Error Scan-Axis Alignment Error in slow speed section in Black Closed Loop Color plot file is not available Media Profile Error Firmware Error Service Calibration Error Problem Description Corrective Action Turn the Printer OFF and on and retry the calibration Wrong media type or no media Could not detect Printhead Cleaner Printhead Cleaner is not correct type Drop Detector did not detect Printhead nozzles spitting Calibration failed for Yellow Printhead Service Service Calibrations Print Quality Print Quality Print Quality Troubleshooting ChecklistPrint Modes Photo Paper when performing the Service AccuracyCalibration What is the Diagnostic Print? How to Use the Diagnostic PrintConsiderations for Printing the Diagnostic Print Printing the Diagnostic Print PPO Print Quality Solving the Banding Problem What is Banding?Overall Print Quality Test Productivity and Max. Speed modes. If you use Max. Quality Printer has automatic procedures to hide many PrintheadDefects. This type of problem affects print quality mostly Perform Printhead Recovery ⇒Or graininess will appear in all the colors High quality modes media advance problems may not appearColor Alignment Print Test Solving the Color Alignment ProblemBidirectional Alignment Solving Bidirectional Alignment ProblemsSolving Vertical Line Straightness Vertical Line StraightnessAffects print quality mostly in Productivity and Max. Speed Nozzle Print TestModes How to fix the Nozzle Defects Print Quality Problems No Printing Defects Found in the Diagnostic PrintSolving Color Consistency problems Solving Color Accuracy problemsBlurred Lines Ink Bleeds from Lines Color Accuracy ConfigurationPrints are Too Short Bad Color to Color Alignment in the Media-Axis Colors are not as ExpectedVertical Banding Banding at the TopPrinted surface smearing roll MediaWarped Lines on Media There are Smears or Scratching on the Printed Media Marks and/or scratches on double-sided mediaLong Term Color Bleeding Glossy Papers Parts and Diagrams Printer Support Printer Support Bin and Take-Up Reel Bin and Take-Up Reel Right Hand Cover Right Hand Cover Left Hand Cover and Rear Door Left Hand Cover and Rear Door Top and Back Covers Top and Back Covers Service Station Service Station Vacuum Fan Vacuum Fan Booster Fan and Media Sensor Booster Fan and Media Sensor Paper-Axis Motor Paper-Axis Motor Scan-Axis Motor Scan-Axis Motor ISS and APS Assembly ISS and APS Assembly Ink Tubes System Ink Tubes System Sdram Dimm 128MB Boot ROM DIMM, Dram Memory and CoversBootROM, Memory and Covers Rear Electronics Access Covers Rear Electronics Access Covers Hard Disk Drive and Cover Hard Disk Drive and Cover ISS PCA and Main PCA ISS PCA and Main PCA Power Supply Unit Power Supply Unit Carriage Assembly Carriage Assembly Tensioner Assembly and Encoder Strip Tensioner Assembly and Encoder Strip Platen Assemblies Platen Assemblies Pinch-Wheels Assembly and Lever Pinch-Wheels Assembly and Lever Center Guide, Deflector and Entry Roller Center Guide, Deflector and Entry Roller Tubes Guide Assemblies Tubes Guide Assemblies EMC Covers EMC Covers Spindle and Hub Spindle and Hub Miscellaneous Items 89l Media TypesParts and Diagrams Removal and Installation Safety Precautions Required Tools Electrostatic Discharge ESD PrecautionsRemoved Chassis screws have a copper washer and should never beRemoval Top Cover AssemblyRemove ALL the Ink Cartridges from Switch off the Printer and remove the power cablePrinter Page Page When handling the Tubes make sure you do not damage them by Installation of Left Hand CoverTwisting P24 Right Hand CoverPage Page Installation of Right Hand Cover Switch off the Printer and remove the Power Cord Front Panel AssemblyLeft Rear Cover Right Rear Cover Extension Cover Extension Cover 60 Model onlyRemove the Left Rear Cover Refer Remove 4 T-15 screws Type B fromRemove the Right Hand Cover Refer Media Lever AssemblyRemove the Deflector closest to Right Cover Refer toSideplate in the UP position to avoid damaging the Lever Installation of the Media Lever AssemblySpring in the Trim P27 Right Hand TrimTrim Installation of Right Hand TrimWhen installing the Media Lever in the Trim, install with Lever in the UP position to avoid damaging the Lever springLeft Hand Trim Back Cover Label to the new Back Cover before it is installed Installation of the Back CoverOpen the Right Cover door and pull Out the Printhead Cleaner CarriagePage Page Page Page Installation of Ink Tubes System INK Startup Initializing Printer Please wait 60 sec Perform the following proceduresEMC Covers Lower Right Cover Release Encoder Strip Encoder StripWhen Installing the Encoder Strip, make sure it is placed Installation of Encoder StripBelow Trailing Cable Ferrites if they fall into Carriage Slide outGuide to access the screw Follows Installation of Trailing CableRight Clip Slot Locating pin Trailing Cables through FerritesBubbles Removal and InstallationMake sure the Trailing Cable Is flat on the chassis withoutTensioner Assembly Tighten screw Page Installation of Tensioner Assembly Carriage Assembly and Belt Page Page Page Press down in center to release Slide out Slider Rods Lubrification Kit Refer to the User’s Guide Installation of Carriage and BeltPage Page Scan-Axis Motor P23 Slider Rods Lubrification Kit Refer to Installation of the Scan-Axis MotorWhen installing the Encoder Strip, make sure it is inserted Encoder Sensor on the rear of the Carriage AssemblyOpen the Top Cover Cutter AssemblyPage Page Page Ink Supply Station ISS Inside View Front Installation of ISS Air Pressurization System APS Switch off the Printer and remove the Power CordWhen Installing the Air Pressurization System make sure Installation of APSFollowing steps Remove the Printhead Cleaners Service Station AssemblyRemove the Right Rear Cover Refer P15 Page Press clip to disconnect Drop Detector AssemblyMove the Drop Detector Following Service CalibrationHard Disk Drive HDD Installation of Hard Disk Drive LAN Card Memory and BootROM DIMM’s Position as shown in the diagram Installation of DIMM’sModules Electronics Module Cover When Installing the Electronics Module Cover make sure Installation of the Electronics Module CoverThey pass through the slot in the Cover Main PCA Page Page When the Main PCA has been reinstalled or replaced, perform Installation of Main PCAMust perform ALL Service Calibrations ⇒ Page 5-3 Eerom Setup Service Utility ⇒PCA PS Connector Power Supply Unit PSUPress PS Fans PS Switch PS Socket Plastic protective cover over the unit Installation of the Power Supply Unit PSUAfter installing the Power Supply Unit, remember to place Power Supply Unit connections are illustrated belowInk Supply Station ISS PCA J3P3 Installation of the ISS PCAInk Leak Detector Remove the Ink Leak Detector from the Printer Cooling Fans Page Electronics Module as one complete Assembly Pinch-Wheels During installation, make sure you install the White Pinch Installation of Pinch-WheelsWheels at each end of the Printer axis Pinch-Wheel Cam Page Installation of Cam P19 Vacuum FanGuides in the Sideplate Installation of Vacuum FanP10 P12 Paper-Axis Motor AssemblyPage Screws are tight Installation of Paper-Axis Motor AssemblyApply grease to the Helical Gear Booster Fan Media Sensor When installing the Media Sensor, insert the moving part as Installation of Media SensorShown in the diagram Entry Roller Center Guide Assembly 108 Fully tightened Installation of GearDrive Roller Gear Remove the Drive Roller GearRemove the Left Hand Trim Refer to Front Platen AssemblyPage Removing the Platen Assembly Center Platen AssemblyWheels Installation of the Center Platen AssemblyDeflectors Preventive Maintenance Maintenance information can be obtained from Printer Setup Service Preventive MaintenanceUtilities/Service Configuration Print Ink Tube Maintenance Advised Contact HP Ink Tube Maintenance Required NowIf Printing is , the Tubes can break causing a Have Ink Tube Replaced or Risk Printer DamageLens Maintenance Routine MaintenancePrinthead Do not handle or attempt to clean the Nozzles on the bottomAvoid oil spills and make sure you remove any excess oil This procedure is for Service Engineers only. Users shouldPerform the procedure described in the User’s Guide Roller Lubrification KitSlider Rods Lubrification Kit Power Off the Printer and remove the Power CordPreventive Maintenance Cleaning the PlatenBelt Swelling General CleaningMoisture on the Printer Noisy Carriage BushingFirmware Upgrade Upgrade Instructions Functional Overview Electrical System Scan Axis Front PanelPaper Axis Ink Cartridge Ink Delivery System IDSTubes System Ink Supply Station ISSPrintheads Leak Detect System LDS Air Pressurization System APSPrint Head Cleaner PHC Service StationPJL, PML Printer SpecificationsAt 3000m altitude the printer may have operational problems Temperature it may stop to protect its ink systems10-12 Printing using the Parallel Cable is not recommended Interface SpecificationsPrintable Area 10-14 Centronics DefaultAnsi size ApplicationJIS size Input/outputInked area ISO sizePrinting area RasterPen PlatenGlossary Index Page ISS Page PCA PCA Index Page About this Edition DesignJet 5000 Series