HP 5000 manual Press Up and Enter, How to Use the Service Configuration Print

Troubleshooting

4.Once inside the “Utilities” menu, use the Arrow keys to scroll to the “Test prints” menu display and press the Enter key.

Utilities

Calibrations ...

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Test Prints

Statistics ...

Default menu

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Enter

Press Up and Enter

5.Use the Arrow keys to scroll to “Service Config.” and press the Enter key to print the Service Configuration Print.

How to Use the Service Configuration Print

The Service Configuration Print is divided into 7 different areas where you can find information to troubleshoot the Printer.

νGeneral Configuration - In this area you can find information regarding the general configuration of the Printer, for example, the firmware version, amount of memory installed or the capacity of the Hard Disk Drive.

νPrinthead Info - In this area you can find all the information regarding the Printheads, for example, the part number, the manufacturing date or the number of times a certain Printhead has been inserted in the carriage. This information is useful for troubleshooting Printhead problems and even knowing if the Printheads have been used with Non-HP Ink Cartridges.

νCartridge Info - In this area you can find all the information regarding the Ink Cartridges, for example, the part number, the manufacturing date or the ink level. This area also shows you if the customer is using Non-HP Ink Cartridges.

νOperating Conditions - In this area you can find the level of humidity and the temperature that the Printer is working in.

νCalibrations - In this area you can find information on certain calibrations that have been performed on the Printer. It will also tell you if a required calibration was performed or not.

νMaintenance - In this area you can find information relating to maintenance, for example, the number times the Printer has been powered ON, the number of Carriage cycles or the last System Error Code that was triggered.

νI/O Configuration - In this area you can find information on the configuration of the JetDirect Card.

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