Moxa Technologies user manual System fails to find the Smartio CP-168U board

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Troubleshooting

and solutions, see the section, “General Troubleshooting.”

1.The system fails to find the Smartio CP-168U board!

C.The board(s) is (are) not properly plugged into the PCI slot.

D.The PCI slot is defective. Please try other slots until you find one that works.

E.The board itself might be defective.

2.After the system reboots, the error message “CP-168U board(BusNo=x, DevNo=x, Port1=COMx) interrupt number is invalid!” appears.

This indicates that the MOXA board was found, but the IRQ conflicts with another adapter. Make sure the MOXA board’s IRQ does not conflict with another adapter’s IRQ. Check the PCI BIOS IRQ settings and then select an available IRQ for the MOXA boards.

Smartio CP-168U User’s Manual 6-3

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Contents Smartio CP-168U User’s Manual Page Disclaimer Copyright NoticeTrademarks Page Moxa Internet Services Page Table of Contents Page Overview IntroductionOperating System Support Moxa Serial Comm Tool PCI SolutionSurge Protection Features Package Checklist See , Serial Programming Tools Installation GuideInstallation See , Connection Cables and Cable Wiring, for cable wiringPage Installing the Smartio CP-168U board Hardware InstallationEach board must occupy one unique IRQ and four 8-byte I/O Addresses, which are assigned automatically by the PCI BiosWindows NT Software InstallationFirst Time Driver Installation Installing the DriverSoftware Installation 4Smartio CP-168U User’s Manual Software Installation Re-Configuring Port Settings Configuring the Board and PortsConfiguring Another CP-168U Board Removing an Existing CP-168U Board Configuration Removing the Driver Updating the DriverWindows 95/98 See the section, Board and Ports Ready Windows Software Installation Port Configuration Software Installation Board and Port Ready Configuring the Board and Ports 18Smartio CP-168U User’s Manual Click on Update Driver Windows 2000/XP Should locate the Software\Win2K\V1.5 Select Install from a list or specificWindows Windows XP Location , checkmark Include this location22Smartio CP-168U User’s Manual Software Installation Next Welcome to the Found New Software Installation 26Smartio CP-168U User’s Manual Software Installation Device Manager How to Check the InstallationEvent Log Moxa PComm UtilityRemoving the Driver Click OK to proceed with the un-installation of the board 32Smartio CP-168U User’s Manual PComm Programming Library PComm InstallationSerial Programming Tools Utilities Diagnostic for Moxa boards only Monitor for Moxa boards under Windows NT/2000/XP Emulator Terminal Emulator6Smartio CP-168U User’s Manual DB62 Female Connector Pinouts Connection Cables and Cable WiringRS-232 Cable Wiring RS-232 Individual Port Pinouts-DB9 and DB25 MaleGeneral Troubleshooting TroubleshootingWindows NT system panics blue screen System fails to find the Smartio CP-168U board Page Technical Reference SpecificationsMoxa Uart Return Procedure
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