Pelco EW5001 manual Troubleshooting, Problem Possible Causes Suggested Remedy

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Troubleshooting

If the following instructions fail to solve your problem, contact Pelco Product Support at 1-800-289-9100 or 1-559-292-1981 for assistance.

Access the properties windows for the EW5001 single radio wireless device on the WS5000 Endura workstation (refer to the WS5000 Operation manual). Then note the following before calling Pelco:

Unit serial number: Located on the Properties window and on the product label.

Unit firmware version: Located on the Advanced Properties window, listed for the Wireless Device.

NOTE: Do not try to repair the unit yourself. Opening it immediately voids any warranty. Leave maintenance and repairs to qualified technical personnel. Exchange the defective unit and return it for repair.

Table A. Troubleshooting the EW5001

Problem

Possible Causes

Suggested Remedy

Cannot log on to the device.

Password is incorrect.

Contact your network administrator or Endura certified

 

 

technician.

 

 

 

Settings time out.

Timeout value is set too low.

Increase the timeout value to allow more time to test and save

 

 

settings. Refer to Changing the Timeout Setting on page 8.

 

 

 

High number of dropped

Connection speed is too high.

Lower the connection speed.

packet errors.

 

 

 

 

 

Faulty connection between

Settings were changed

Restore the settings that worked previously.

devices.

incorrectly.

 

 

 

 

 

Unit mode is set incorrectly.

Set the unit mode to reflect the correct application scenario.

 

 

Contact your network administrator for more information.

 

 

 

No video is displayed or video

Other devices on the same

Change the channel for the device. Refer to Changing the

quality is poor.

channel are causing

Channel on page 14.

 

interference.

 

 

 

 

 

Video encoders within a

If the connection speed is set to Auto for one video encoder, the

 

cluster are set incorrectly.

connection speed for all other video encoders in that cluster

 

 

need to be set to Auto as well.

 

 

 

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C2684M (2/08)

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Contents Endura EW5001 Single Radio Wireless Device C2684M 2/08 Contents Setup Window Accessing the EW5001Using AN Endura Workstation WelcomeWS5000 Setup Window Using a WEB Browser Navigation Tools Navigation BarAccessing the Online Help Changing the Timeout SettingChanging the Password Canceling SettingsRestoring Defaults Accessing PELCO’S WEB SiteSaving the Settings Network Settings Tab Changing the Unit ModeChanging the Network Settings Manually Setting the IP AddressChanging the Host Name Access Point or Wireless Bridge Tab Access PointChanging the Ssid Changing the Encryption Passphrase Changing the Encryption TypeStatistics and Diagnostics Changing the ChannelWireless Bridge Changing the Connection SpeedChanging the Bridge Connection Settings Device Log Tab Troubleshooting Problem Possible Causes Suggested RemedyProduct Warranty and Return Information ISO9001
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EW5001 specifications

The Pelco EW5001 is a robust and highly advanced network video encoder designed for a variety of surveillance applications. This device is known for its reliability, flexibility, and a host of features tailored for efficient video management in security environments.

One of the primary features of the EW5001 is its capability to encode high-definition video streams. Supporting resolutions up to 1080p, it ensures that users receive clear and detailed images, which is essential for effective monitoring and identification purposes. The encoder leverages H.264 compression technology, which significantly reduces the bandwidth required for video transmission while maintaining high quality, allowing for more efficient storage and streaming.

Another key aspect of the EW5001 is its multi-stream output functionality. This means that each channel can stream multiple video streams simultaneously at different resolutions and bit rates, which accommodates various network conditions and user needs. Security personnel can monitor live feeds in real-time, while also saving high-resolution recordings for future review.

The easy integration of the Pelco EW5001 into existing network infrastructures is facilitated by its support for ONVIF (Open Network Video Interface Forum) protocols. This interoperability allows it to seamlessly connect with a wide range of third-party cameras and video management systems, enhancing the system's overall versatility.

For connectivity, the EW5001 is equipped with both Ethernet and PoE (Power over Ethernet) capabilities. This feature simplifies installation by allowing the device to receive both power and data over a single cable, reducing clutter and minimizing installation time. Moreover, built-in alarm input and output ports offer additional functionality for triggering alerts or integrating with other security systems when specific events occur.

In addition to its performance features, the Pelco EW5001 comes with advanced security measures. These include user authentication, encrypted transmission, and secure access protocols to help protect sensitive video data along its journey from the encoder to storage or viewing platforms.

With its combination of high-quality video encoding, flexible streaming options, easy integration, and robust security features, the Pelco EW5001 stands out as a vital component in modern surveillance setups, meeting the demands of various sectors including retail, transportation, and critical infrastructure protection. Its reliability and performance make it an excellent choice for those seeking to enhance their security systems with state-of-the-art technology.